We just had the most disappointed visit. I had wanted to go there for years. I finally did. We checked in the hotel at about 2:00pm, and were told that the bar and restaurant were going to be open until about 10pm. Me and my other 3 friends went to the swimming pool were other 8 guys where swimming too. At about 3pm the employee that checked us in called the other group to go have lunch. At that time we decided to eat too, so they took our order in. After 5 minutes, the employee comes back and tells us that the chef will not make any food for us, that it was time for him to take a brake and dinner was going to be served until 7:30pm. THAT IS RIDICULOUS!!!!! We said when we arrived that we where hungry. If this was the rule, why didn't anybody tell us? If the chef was already in the kitchen, the hotel was almost empty, there are almost no other restaurantes open in the area, we had already checked in and we where very hungry, what was the big deal about not making at least some quesadillas for us???!!!! We got out of the pool, took our stuff out of the room and left the hotel. Nobody gave a damm!!!
This situations happen when employees dont care at all about their customers and their jobs. There was no one responsable to speak with about this (no supervisors, managers, etc. on duty). It is very clear that the owner is very far away from his business. I hope he reads this comment. We will never go back. I will tell everybody not to go visit. Is not worth it. There are a lot of other beautiful places in Baja where they treat you like a "real" customer. DONT BOTHER GOING ALL THE WAY THERE. IS REALLY NOT WORTH IT.
- Official Description (provided by the hotel):
- Surrounded by the pristine waters of Santa Ines Bay, the legendary Hotel Punta Chivato reopened on August 1st 2000 under a new name: Posada de las Flores Punta Chivato. The property covers an extension of 7.5 acres in front of the Sea. Decoration blends the desert landscapes and deep blue sea with the Mexican - Colonial architecture of this resort. Punta Chivato is 56 km South Santa Rosalia, 42 km North Mulege and 182 km from Loreto's International Airport. ... more less
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- Also Known As:
- Posada De Las Flores - Punta Chivato Hotel Punta Chivato