I had a terrible experience with this hotel prior to checking in. As a manager for a female hockey team. I called and reserved a block of rooms for our team. The hotel staff struggled todo this task for me. I called back a few days later as I wasnt convinced this had been done and was told there was no record of hotel rooms held for our team on the sat night just the friday night and that unfortunately they were full. After hanging up I attempted to call other hotels to see if I could get other rooms only to be told everywhere was full. I called the tournament coordinator who then reorganized the tournament to be done sat instead of sunday as we had no place to stay. When I called back your hotel to confirm my friday night rooms they had cancelled those as well!!!! Thankfully the lady on the phone rebooked fri night rooms for our team.
The week before the tournament I had one family call to confirm their room with a confirmation number and was told there was no booking with that number they rebooked their room again over the phone. When we arrived to the hotel on friday Dec 7 the first person to check in was told their room had been cancelled. As the manager I asked the hotel manager to please check the rest of our rooms only to find out that two more rooms were missing which included the family who called earlier in the week, had to rebook and STILL didnt have a room!!
The hotel manager, Crystal was very apologetic and tried to fix things but unfortunately the damage was done. I have to say that if there had been any hotel rooms available elsewhere you would NOT have gotten our service!!
I will be sharing this review with family and friends as it was a very disappointing experience with your company.
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- Also Known As:
- Travelodge Melfort Hotel Melfort
- Travel Lodge Melfort
- Bluebird Hotel Melfort, Saskatchewan