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“Poorest customer service”

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Quality Suites Mont Sainte Anne
Certificate of Excellence
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
“Poorest customer service”
Reviewed July 23, 2011

Though location, and rooms/beds etc. are nice, a big part of "courteous customer service" is completely missing. Their breakfast is over by 9:00am. We didn't know this as during check-in receptionist never told us nor did we enquire as its usually open until arond 9:00am. No signs about brekfast times are posted in check-in area.
Upon reaching breakfast area at 9:00am, employees were obserevd packing-up and completely ignored our request that if we could take just a milk for a baby. They rudely pointed us to the sign posted in corner that breakfast is served only until 9:00. When I just grabbed a fruit and sat on the table, employee rudely asked me to leave the area as brekfast time is only until 9:00am.
Most unfortunate part was, a senior lady guest at hotel came walking in with the help of walker around the same time and the employee (he happened to be a Mangaer on duty as well!) asked her to leave the area as it was five minutes past 9:00. She didn't get or offered a seat or even a galss of water/juice there.
This Manager on duty was very ignorant, rude and had very negative body langaugae while addressing the problems like when we told them why we were not told about the breakfast timings when checking in or why there are no signs posted about breakfast time in check-in area. He also didn't know the benefits offered to Choice privilege mebers such as extended check-out time until 2:00pm. When I requested, he rudely told us that ther is no such benefit that exists and even challenged me to show a proof where it says that Choice Privilege member is entitled for this benefit. We left hotel hungry without brekfast. Hotel keeps you in dark about breakfast time. We left without getting late check out benefit as a Choice Privilege member because the Manager on duty had no clue about what "Choice Privilege Member Benefits"are about.
When we left, we saw couple of other hotel guests leaving with some screaming and shouting at this Manager, probably they also left hungry!
I wonder if this is a hotel or a Food bank where doors are shut on time without any consideration for customers needs. no respect for seniors or baby's needs....

Room Tip: Enquire about breakfast times as they don't inform you while checking-in or no signs posted in c...
See more room tips
  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
7 Thank Sachindra J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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66 reviews from our community

Traveler rating
    31
    22
    10
    0
    3
See reviews for
26
25
2
5
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Any
English first
Aledo, Texas
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 24, 2010

Great view of the Basilica and the St.Lawrence river. A few minute's walk to St.Annes's

  • Stayed June 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank radkemster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Suites Mont Sainte Anne

Property: Quality Suites Mont Sainte Anne
Address: 9800 boul. Ste-Anne, Sainte Anne de Beaupre, Quebec G0A 3C0, Canada (Formerly Hotel Confort Ste-Anne)
Location: Canada > Quebec > Sainte Anne de Beaupre
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #2 of 7 Hotels in Sainte Anne de Beaupre
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Suites Mont Sainte Anne 2.5*
Number of rooms: 47
Official Description (provided by the hotel):
Ste-Anne-de-Beaupre is famous throughout the world for the sanctuary dedicated to Sainte Anne and for the Basilica, widely considered as the most beautiful in the world. The Hotel Confort Ste-Anne is situated 3 kilometers from Mount Sainte-Anne, one of the best ski resorts in Eastern North America, and the Mecca of mountain bike riding. It is also only a few kilometers away from the breathtaking ski resort of Le Massif. ... more   less 
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Also Known As:
Quality Suites Mont Sainte Anne Hotel Sainte Anne De Beaupre
Comfort Suites Quebec
Quebec Comfort Suites
Quality Suites Mont Sainte Anne Sainte Anne De Beaupre, Quebec

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