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“great but smelly room”

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Holiday Inn Express & Suites Saint-Hyacinthe
Ranked #1 of 3 Hotels in Saint Hyacinthe
Certificate of Excellence
GreenLeadersSilver level
East Brunswick, New Jersey
Level 5 Contributor
81 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“great but smelly room”
Reviewed December 27, 2012

I have stayed there multiple times. It is a very new building and so the rooms are qute nice. However, on the last stay earlier this week, we found the room to have a smelly odor. It appeared to come from the bathroom's sink and bath sewer vent lines... I hope they can fix this as this property could be great.
The bathrooms do not have exhaust fans, and the windows do not open.
There is no safe in the room.
The breakfast area and food are excellent

Room Tip: Askfor a city facing room. Highway ones can be noisier.
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  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Claude D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristopher W, General Manager at Holiday Inn Express & Suites Saint-Hyacinthe, responded to this review, December 31, 2012
Hello Claude D.

Thank you for taking the time to pass along your comments.

I'm sorry your last stay was not up to our usual standards; i'll be looking into your profile and tracing back which room had the aforementioned 'smelly bathroom' and taking care of that right away. Our maintenance team works diligently to make sure that all drains and vents are as optimal as they can be!

We look forward to your next stay with us as your travels seem to often bring you our way!

Happy Holidays and all the best in 2013!


Best regards,


Kristopher wekarchuk
General Manager
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216 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Ottawa, Canada
Level 4 Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 9, 2012

We stayed 2 nights in St. Hyacinthe for a wedding and it was the perfect location for us. There was a Scores Restaurant and a Tim Hortons all within walking distance of the hotel. The rooms, lobby, breakfast, pool area, gym were all spotless. Our room was very modern and spacious. The staff was very friendly especially Léane who was kind enough to print out directions for us around St. Hyacinthe. I would stay here again in a heartbeat and recommend it to my friends. Thank you for a lovely stay. Pierre from Ottawa.

Room Tip: Rooms facing the highway are a little noisier but we did not find it all that bad.
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  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pierre G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barrie, Canada
Level 6 Contributor
169 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed October 7, 2012

This was a wonderful hotel. The check in was easy. The room was clean. We had a king with a pull out leather sofa. It also had a fridge, micro, sink and coffee maker. It was an upgrade that we didn't ask for so that was a pleasant surprise. The free breakfast was amazing. Hot and cold selections and the staff were excellent at replenishing the food. The pool was nice. There was a small exercise room that looked fine. The only thing I could have asked for was a hot tub.

Room Tip: fourth floor
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  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pet37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
Level 6 Contributor
77 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed October 4, 2012

Well Finally we have a good hotel in St Hyacinthe! We had no choice in the past to book the hotel des seigneurs what a dump!

This hotel is simply GREAT price is simular to the oters hotel but its Clean,professional, and you have everything around for entertainment and restaurants.

Our entire sales force will now be staying there for every tradeshow from now on no more tube tvs lol.

  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 27, 2012

This was a welcome respite at the end of a long day of driving, with more driving ahead of us the next day. The room was spotless, and I loved the modern look and feel and lack of carpet. The staff is friendly and helpful. We were on the third floor. I was not aware of any noise. The bed was comfortable. I wouldn't hesitate to stay here again. ***We were there on the 10th of September, 2012.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VacayTO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waterloo
Level 3 Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 22, 2012

We stayed here on a trip that had us travelling through several provinces in several days and we chose this hotel for it's close access to the highway. Very nice decor in the hotel, neat and clean. The friendly staff brought us a crib for our baby as soon as we requested it even though we arrived very late at night. Great breakfast selection in the morning with something for the whole family. The room we stayed in was a suite which meant that there was a sitting area with tv when you walked in the room, next was a bathroom and finally a bedroom area with 2 beds. It was very comfortable for our family of 5 including lots of space for the baby's crib. The only problem we had was water leaking from under the mini fridge across from the bathroom - weird.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kandice R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristopher W, General Manager at Holiday Inn Express & Suites Saint-Hyacinthe, responded to this review, September 24, 2012
Hello Kandice R.

Thanks for your kind words regarding our property; we're really glad you enjoyed yourself during your road-trip pitstop!

We traced back your room and resolved the leaky fridge issue!

Hope to greet you again should your travels bring you our way!

Regards,


Kristopher Wekarchuk
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Quebec city, Quebec
Level 3 Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed September 16, 2012 via mobile

I only stayed one night at this hotel, we had a 2 queen beds suite with large adjacent living area (seating for 4) and a small kitchenette (sink, microwave, mini fridge)

The room was large and airy, beds were comfortable and had two choices of pillow each

We also had a full breakfast included in the rate which made it a very good bang for the buck.

The only nitpicks I have are the noise, obviously... Our room was on highway side and yes you hear it... I'm a heavy sleeper so that didn't bother me but if that's not your case be sure to ask for a room on the other side of the hotel

Second problem that I found and which I think really shouldn't happen in an hotel as new as this one was inconsistent water temperature.. And I mean really inconsistent, I had to go from max to min to max again..

Lastly since the floors are laminate wood, it tends to get noisy easily you can hear loud "thumps" from the nearby rooms

Other than that it's a nice place to stay, none of these things would prevent me from going back since I don't think you can find better in the area!

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Renesis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristopher W, General Manager at Holiday Inn Express & Suites Saint-Hyacinthe, responded to this review, September 18, 2012
Hello Renesis!

A quick thank you for your feedback!

The whole team is glad you enjoyed your stay and we look forward to greeting again!

Best regards,


Kristopher Wekarchuk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express & Suites Saint-Hyacinthe

Property: Holiday Inn Express & Suites Saint-Hyacinthe
Address: 1500 Johnson Street East, Saint Hyacinthe, Quebec J2S 8W5, Canada
Phone Number:
Location: Canada > Quebec > Saint Hyacinthe
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Saint Hyacinthe
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites Saint-Hyacinthe 2.5*
Number of rooms: 94
Official Description (provided by the hotel):
Newly opened in 2010, our property is a state-of-the-art hotel. Our high quality rooms are among the nicest the region has to offer and also offer the best value. We are proud that we are soon to be one of the first hotels to be LEED certified in the province (Pro-environment). Enjoy our close to hypoallergenic rooms with wood floors, bamboo fiber mattresses and HEPA filter in the air circulation system. ... more   less 
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Also Known As:
Holiday Inn Express & Suites Saint-Hyacinthe Hotel Saint Hyacinthe
Holiday Inn Express And Suites Saint-Hyacinthe
Holiday Inn Express & Suites Saint-Hyacinthe Saint Hyacinthe, Quebec

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