I keep coming back to this page to check out the various comments Management keeps leaving.. Most of them say "We are working really hard to improve the noise". My response to that is, which is easier to move.. the Building, or Highway 20? neither have legs.
I checked in and I must say the staff is very friendly. English is a bit shaky for Americans, but I'm bilingual so it does not bother me. Breakfast was great, and this hotel was well on its way to getting 5 stars.
Here's were stuff got sour: I booked through the Iphone app and chose a standard room. once inside my room, I looked up online rates, And low and behold, to get a room facing the CITY SIDE (no noise) costs 10, 15 $ more. What a load of crap. That is perhaps the biggest admission that the hotel has a noise problem is when you charge 15$ more per night for a "City side room" I hate Rate scams. Anyone who follows my reviews knows the Comfort inn in Kanata pulled the same stunt, and will have forever lost my business.
I went down to address this issue with management in the morning, and as per usual, there was none on site. couldn't even produce a quasi-manager from the back.
So be warned, even though you read here... "We're working on a solution".. it seems like the solution is to charge a premium for the less noisy rooms rather then deal with the issue at hand. Avoid. Like I will from this point on. There's another hotel down the street
- Official Description (provided by the hotel):
- Newly opened in 2010, our property is a state-of-the-art hotel. Our high quality rooms are among the nicest the region has to offer and also offer the best value. We are proud that we are soon to be one of the first hotels to be LEED certified in the province (Pro-environment). Enjoy our close to hypoallergenic rooms with wood floors, bamboo fiber mattresses and HEPA filter in the air circulation system. ... more less
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- Also Known As:
- Holiday Inn Express & Suites Saint-Hyacinthe Hotel Saint Hyacinthe
- Holiday Inn Express And Suites Saint-Hyacinthe
- Holiday Inn Express & Suites Saint-Hyacinthe Saint Hyacinthe, Quebec