My wife and I went to the chateau montebello for one night for our honeymoon, having no vacations left this year we figured it would be nice to have a close by getaway in a luxurious place. We live about 45 minutes from there so it was a relatively short drive... I reserved online a jacuzzi suite with the spa package. Cost us 820$ including taxes for one night stay, 200$ spa, dinner and breakfast the next morning. Read online that we needed to reserve the indoor tennis courts if we wanted to be guaranteed to play so I called a week ahead to reserve one hour of tennis.
The place is pretty old, and looks pretty old. My wife loved it, I prefer more modern places with trendy decor, but that doesn't matter as long as the wife loved it :)
The lobby is pretty nice, very antique, plain post and beam architecture, built a long time ago... We got into our room and it was clean, but old... Being built almost 100 years ago its old. The doors and doir handles are old style, like old! But that's what makes the castle nice, at least to people that like that such as my wife. Went to the tennis court thru the tunnel, really smelly tunnel, smelt like bad mildew mixed with cat urine or something, but it's normal I guess, it's old lol
Got to the tennis dome, played 5 minutes until some random guy came and left to come back with the kid working at the sport centre front desk. Over heard the guy tell the kid he thought he had both courts as two of his kids went on the other court and started playing. Then the kid from front desk just walked in on our court while we were playing... to ask me if I had reserved, I told him yes like a week ago (funny how this kid is the one that greeted us when we got there and told us our court was waiting for us) so then he asked for what time I reserved, I told him the time and then he asked me my name... I told him and also my room number and asked him to go check his papers. He disn't come back, but he annoyed me. We just left, so we played 15 minutes... While the other guy looked at us playing as if he was waiting for us to leave.
So the we went to the spa place for our massage, I had Isabelle, if you ever go, ask for her, she was really good. Then went for dinner, pretty good food, lots of kids, more than expected. Service was ok, not even close to down south, but as good as good service in a typical restaurant, not more class, less than expected, but ok. Food came at good time, plate after plate, then a 15 minute lag after getting the check to paying... I guess I expect too much when I pay a lot, specially when a 15% tip is expected on a typically 150$ and up bill restaurant, you expect perfection, but the overall dinner experience was good. Went back to our room late, watched a movie and went to bed. The next morning slept in late, went to brunch, self-serve style, was decent but far from expected. My mother was a chef all her life, so I know good food when I have it so as far as the breakfast, I had a lot of fruits and some coffee. I have to admit I usually don't have breakfast unless it's at my parents' ...then I eat a lot because the food is amazing. I was looking forward to the brunch because a friend of mine said he freaked out with all the food at the brunch buffet when he went to montebello, maybe my expectations were too high, but the last place I went down south to, had brunch approx 20 times bigger every morning... Overall the brunch was good. Then we went back to our room at about 10:45 with the check out time of noon, my wife and I had planned on using the jacuzzi after brunch since the night before. So I filled the jacuzzi with water with the broken drain plug, ended up managing to get it to plug the hole, once the bath was full, we went in and I opened the air traps to start it up, then pressed the button to turn the jets on... Nothing! It was not working!!!!!!!! It was like 11:00 am by then, we figured telling the front desk on our way out and maybe they would considering at least charging us for a room that has no jacuzzi, there was no point in asking them to send someone to check it out at that time, we would have had to check out even before the repairman shows up... So we packed up and went to check out at front desk, told the lady about the jacuzzi and her answer was, you should have called front desk so we could send someone to check it, i said at 11am? We wouldn't have had a minute left even if it was fixable... She repeated that we should have called frint desk. I said we paid for a jacuzzi and one that is supposed to work, if we want to use it last minute shouldn't matter, it must work. We didn't get to use it because it's not working and you still charge us for it? I thought an extremly expensive place like this would treat their clients with more attention, I guess it doesn't matter to them. And this was our honeymoon lol for 820$ we will go down south for a whole week next time, for twice that amount and will be treated like kings. This is why so many people go down south instead of spending locally, you pay a fraction and they treat you like kings.
I don't care that the food is not as impressive, that the service is just good, that it stinks in the place, that the jacuzzi doesn't work and that there is a lack of organisation at the sports centre, I actually would go back, but I have to get what I paid for, I'm not asking for much, just what I paid for and at 820$ besides the massage, I didn't get anything close to what I paid for.
Bathroom looked clean, rest of room needed dusting, and mildew smell everywhere in the halls could use carpet shampoo or something
Middle of nowhere, but nice location
Clean bathroom, jacuzzi not working, dusty desks, old smell
Restaurant service good but far from impressive considering the expected tips,
Front desk didn't care about our jacuzzi not working, I don't argue, you don't want to credit me anything it's ok, but I will NEVER return and NEVER recommend.
Not worth more than a fraction of what we paid. It's a nice place, but if you want your money's worth, stay far far away.
I still give it a 3/5 overall because it is a nice structure, when you think of them building it that long time ago all manually. Service at the restaurant was still ok, and the overall stay was ok, just not worth the price we paid, and not treated like you would expect to be treated in a "chateau".
- Official Description (provided by the hotel):
- Escape from the ordinary and experience a delightful retreat at Fairmont Le Château Montebello, the world's largest log cabin! Nestled in the heart of the scenic Montebello village, surrounded by nature, the hotel is famed for its rustic yet luxurious accommodations, excellent service and refined gastronomy. Historically founded as a private club in 1930, Fairmont Le Château Montebello has had the privilege of hosting many political figures, royalty and other celebrities. The resort is now an ideal destination both for leisure and business travelers. Entertainment, local cuisine, relaxation and a warm welcome is what you will come to expect as we want your experience to be truly unforgettable. Beautiful surroundings and year-round activities offer our guests countless possibilities of adventures, including golf, cross-country skiing, snow shoeing, curling, tennis, squash as well as Canada's only Land Rover Off-Road Driving Experience! ... more less
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- Also Known As:
- Fairmont Le Chateau Montebello Hotel Montebello
- Chateau Montebello
- Fairmont Montebello
- Montebello Fairmont