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“Absolutely customer DISORIENTED”
Review of Le Napoleon

Le Napoleon
Ranked #4 of 14 Restaurants in Montebello
Certificate of Excellence
Cuisines: Italian
Dining options: Late Night, Reservations
Restaurant details
Dining options: Late Night, Reservations
Reviewed August 6, 2013 via mobile

The food was OK but oh my, the service was aweful. We had to wait a full hour after we ordered to be served. It wasn't the fault of the waiter (that would've been a better scenario to blame a waiter and not the restaurant). He was actually very nice and caring but had no power to help. The whole system was disconnected and mismanaged. I felt absolutely unwelcome and it seemed like the manager was doing a favor by giving us a table. Not going back there ever again.

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1  Thank Mâna A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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104 - 108 of 197 reviews

Reviewed August 6, 2013

I can't complain about the food. It was excellent. The only issue is, the food took over an hour to come out. We were almost ready to leave when it was finally served. The staff blamed it on a table of 22 that had just come in, but I feel like more warning could've been given or the entire situation could've been handled better by explaining what was up with a quick apology, instead of ignoring our table for an entire hour.

As far as taste and presentation go, excellent homemade pasta, and the fish (walleye) was nicely cooked.

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1  Thank jpdaigle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 29, 2013

We went on an excursion this past Saturday driving through La Petite Nation to finish off the long day with an EXCELLENT dinner = combination of main courses recommended by our well versed, bilingual server, Jeremy. The service was impeccable, the atmotshere cozy and friendly, the food fabulous in taste and presentation, to be topped off with the best creme brulé I have ever had - another reco from Jeremy. I will definitely return this summer frequently to try some otther menu items. Note to owner: Jeremy is a rare pearl.
Suzanne & Paul

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2  Thank Suzanne T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 22, 2013

We had a disastrous dinner last night at a nearby resort so this evening we ventured forth into Montebello after checking reviews here. An absolute delight. Attentive server (Marie-Pier) who knew her food. We all had pasta of one sort or another and each of the three of us acclaimed the chef. Garden salads were fresh with an excellent home-made dressing. We passed on desserts....too full. Highly recommended.

6  Thank Phil036
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 22, 2013

Ate at the Napoleon one evening of our 3 day stay at the Chateau Montebello. Very nice atmosphere, clean, service very good and food excellent. There was a speck of cork in my wine glass and he poured me another fresh one rather than just remove the cork (classy!) and appreciated.

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1  Thank 1Denyse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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