1)Tried to cancel a few days after we did the reservation and a few days before the check-in date since we were not able to get ski lessons for our kids at the ski center. The Hotel refused to do it unless they kept our deposit. We were finally lucky to get very good ski lessons for our kids.
2)They asked for the payment of the room at the check-in. This is unusual since it this normally done at the check-out. (they just take a print of your credit card)
3)Rooms are very outdated (mid 80's), old carpet with stains, walls need to repainted
4)Kitchen (microwave, oven, floor...) were not clean. They don't pass the vacuum cleaner everyday.
5)Supposed to be non-smoking, but our room smell cigarette
6)They didn't tell about reservation for the Spa...The kids were very disapointed when we showed up and not allowed to go. When we finally got there, the Sauna was not working, and the place was not very clean anyway.
7)Well located for ski, just have to cross the street and you are on the slope.
8)Lost in the middle of nowhere. There is nothing to do, no CD or DVD in the room.
- Also Known As:
- Owl`s Head Hotel Mansonville
- Owl's Head Mansonville, Quebec, Canada