We booked a king suite room for our wedding night at this hotel, and when we got there they told us that we did not make reservations for that day, but another day. Interesting, since I had a confirmation number and all.
They then told us that the hotel was sold out and that there was nothing they would do for us, since it was our mistake!!!!
The front desk person called the manager and he too said they would not do anything for us. WOW!!! I cannot believe how rude and inconsiderate they were, especially on our wedding night.
After 45 minutes of arguing, they finally found us a room in a hotel nearby (after I asked them to do this for us, it was the least they could do).
I would never recommend this hotel to anybody, as they have TERRIBLE customer service!!!!!
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- Also Known As:
- Residence Inn Toronto Vaughan Hotel Vaughan
- Residence Inn Vaughan
- Vaughan Residence Inn
- Residence Inn Toronto Vaughan Ontario