Stayed at the hotel over the civic day long weekend....
Sunday morning (the morning we were to check out) housekeeping actually WALKED RIGHT INTO OUR ROOM. We were sleeping bed and opened our eyes to find housekeeping apologizing and walking out. *Note: this was at approx 10:30am!
They continued to knock on our door until our 2pm late c/o the front desk granted us.. when I mean knocking on our door, they would knock, we wouldnt answer then they would open the door with their key only to find the deadbolt on! This happenend 3 times... even though I told the first houskeeper we were leaving at 2pm!
When we went to check out I made a local phone call... local phone calls aren't free here so I owed $1.06 at checkout. I decided to pay it cash so my boyfriend gave her $1.05 and apologized for not having a penny. He had loonies and toonies only left. The front desk clerk held out her hand and insisted we give her EXACT CHANGE. So my boyfriend handed over a loonie and made her keep the change ;).... 1 cent???????? come on now!!!
We stayed with another couple and they paid CASH for the room and left a $100 deposit. I checked the room in for them around 4pm (because they were arriving very late...we were going to a wedding). I made arrangements to have the keys left at the front desk and when they arrived they had to leave a deposit to get their keys. When we returned from the wedding at 1am we went up to the desk and the other couple gave the gentleman at the front desk $100 cash. Upon checkout the clerk insisted that they did not give a deposit. We told her they did and she got snappy on us and said she would get her manager. The "front desk"manager came out.. which I hardly believe is the front desk manager who was dressed in a ratty old golf shirt and spoke to us in a manner like we were bothering her. She went to the back and came out only to tell us that she couldnt find the money and had to contact the person working. There was a camera right over the front desk... we asked her to check it but she said she wouldn't. She was rude and had absolutely no clue how to speak to guests.
All in all... I work in the hospitality industry and I dont know who did the hiring but something needs to be done about the staff.
... still waiting on a phone call and the $100!
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- Residence Inn Vaughan
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