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“Home away from home” 5 of 5 bubbles
Review of Residence Inn Toronto Vaughan

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Residence Inn Toronto Vaughan
Ranked #9 of 14 Hotels in Vaughan
Certificate of Excellence
Bermuda
Level Contributor
5 reviews
“Home away from home”
5 of 5 bubbles Reviewed October 13, 2013

I just stayed there for one week and as usual I absolutely love staying there. I feel right at home as soon as I walk through the door. I am always greeted with a friendly smile and they always remember me and call me by my name. They go above and beyond to make my stay exceptional and it always is. I would never stay anywhere else. We had left a camera behind in August and it was put in the safe till our return the following week. They also put the luggage we had left behind back into our room before we checked in. That's what I call Customer Service. They always anticipate what I need. Thank you ladies and gentlemen from Residence Inn Vaughan.

  • Stayed October 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank bdaparadise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Residence Inn Toronto Vaughan, responded to this review, October 21, 2013
bdaparadise,
Thank you for taking a moment to share your experience with us at Residence Inn Vaughan. We're happy to have had you as our guest, and we're glad our staff's warm hospitality made you feel right at home. Each member of our team strives to provide an exceptional stay for each of our guests. I look forward to sharing your kind comments with our team regarding their excellence in service. We appreciate you choosing to stay with us and we hope you'll visit us again soon. Thank you again for writing.

Sincerely,
Jamie Moody, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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202 reviews from our community

Traveler rating
    113
    61
    20
    5
    3
See reviews for
93
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Any
English first
Ottawa, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed October 11, 2013

Our soccer group stayed in this hotel for a local soccer tournament. This hotel is excellent with good group rates. The staff were very friendly, the rooms appeared new and were very clean, the pool was lovely. The kitchens in the room gave us the flexibility to not have to eat out each night. The free breakfast was plentiful. Location is good with easy access to the 400, local shops, restaurants & cinema's. The basketball court was also a great place for the boys to goof around without disturbing other guests. All in all an excellent experience - thank you Residence Inn, we will be back!

  • Stayed September 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Row4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Residence Inn Toronto Vaughan, responded to this review, October 21, 2013
Row4,
Thank you for selecting Residence Inn Vaughan while in town for a soccer tournament. It's great to hear all the aspects that made your group stay an enjoyable one, and we're glad you found our amenities and accommodations were well suited for your travels. Please plan to visit us again the next time you travel to the area. Thank you once again for writing.

Sincerely,
Jamie Moody, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Petrolia, Canada
1 review
5 of 5 bubbles Reviewed October 7, 2013

I just wanted to let you know that our group was very, no extremely, happy with our stay at the Residence Inn in Vaughan.
From every staff member in your hotel that we encountered, to the guest rooms and lobby area, our experience was fantastic. Even when it was our group that was asked to keep the noise down, it was done in such a professional manner that know one in our group took offence, and they offered us a better place to sit and visit where we would not disturb other guests.
I regret that I did not get any of the staffs names...but would like to especially thank the front desk working Sept 14ths night shift, and the poor fella that was cleaning the breakfast room and the patio that evening... he really went, as we would say at work "the extra mile" to make us feel welcome and comfortable during our meal (we did a pot luck) and our visit afterward.
Everyone in our group said they would once again stay at the Residence Inn next time they are in Vaughan. Every area of the hotel was spotless.

Only complaint, I wish that there was dish soap provided for washing dishes in the sink. I had to use shampoo to clean the dishes I had brought with me for our pot luck as I didn't want to put them in the dishwasher, and didn't want to take dirty dishes home.

Thank you for a great experience,

Room Tip: Except for privacy, I did not see much difference between the studio and the one bedroom.
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  • Stayed September 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Candace R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Residence Inn Toronto Vaughan, responded to this review, October 21, 2013
Candace R,
We appreciate your review and complimentary feedback from your group's stay with us at Residence Inn Vaughan. We have a wonderful staff that makes sincere hospitality their number one priority. Incredible reflections like yours gives us an opportunity to commend our associates on their excellence in service. I look forward to sharing your kind comments with our team and thank you again for writing a review. We hope to have an opportunity to extend our hospitality to you and your group once again in the near future. Thank you again for writing.

Sincerely,
Jamie Moody, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed September 13, 2013 via mobile

From the moment we got to the hotel , we were greeted with warm chocolate chip cookies. The rooms were spacious and included a full kitchen. We got free breakfast and reliable wireless internet. Hotel was about 30 minutes driving from downtown. Also rooms were clean and got free parking. Hotel was less than quarter of a mile from expressway.

  • Stayed September 2013
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
Helpful?
Thank Pesantes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Residence Inn Toronto Vaughan, responded to this review, September 25, 2013
Pesantes,
Thank you so much for taking the time to write a review about your experience at our hotel and for recommending us. I will pass along all of your comments to our team during our next weekly meeting. We look forward to seeing you again!
Sincerely,
Jamie Moody, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Level Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed August 26, 2013

This hotel is in great shape from the front desk to the rooms. The location is great for all family activities such as shopping, restaurants, movies, and Canada's Wonderland. It's right off hwy 400 so getting on and off the hwy is super easy. The hotel offers a great hot breakfast every morning in a clean and large dining room. Exercise room, indoor pool and hot tub, basketball court, bbq area, free parking and wi-fi are all included. The rooms are mostly studio and suites style with full kitchen and living space and bedroom. Quite comfortable for family stays. Better than a standard 2 double-bed room in my opinion. Room services are quite adequate with clean and comfortable beddings and washroom needs. Check in and out are a breeze. Hotel layout is very simple and well organized for easy access right from the parking lot. Would have loved to stay longer next time with all the amenities. Great job Residence Inn!

One tip to travellers: it takes about 25 minutes to get to downtown Toronto. I would recommend taking 401 west bound and connect at 427 south to QEW east. It's always longer the other way 401 east to Don Valley south due to heavy traffic through Toronto on the 401.

CANtravellers

Room Tip: The hotel has a long hallway so choose a room closer to the elevators or a staircase. Any floor leve...
See more room tips
  • Stayed August 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank CANtravellers2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Residence Inn Toronto Vaughan, responded to this review, September 19, 2013
CANtravekkers2012,

We’re happy to hear from you and we’re glad you enjoyed your stay at Residence Inn Toronto Vaughan. We appreciate your high recommendations of our great hotel with a great location. We hope you’ll have an opportunity to visit us again soon. Thank you again for writing.

Sincerely,

Jamie Moody
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santo Domingo, Dominican Republic
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed August 1, 2013

Stayed here for 11 days, comfortable rooms, great bed, very clean bathrooms. The only thing that I didn't like was that, for some reason, the doors of the rooms seemed to close by being shut hard and thus, making a loud sound, that way I could hear the other guests leaving or entering their rooms down the hallway. Other than that, very nice breakfast, pool and hot tub always clean. Would stay there again!

Stayed July 2013, traveled with friends
Helpful?
Thank Cesar A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Residence Inn Toronto Vaughan, responded to this review, August 16, 2013
Cesar A,
We appreciate you sharing feedback about your Residence Inn Vaughan experience. We’re happy to have had you as our guest, and we’re glad you found our accommodations clean and comfortable during your stay. Your feedback is valuable to us. We enjoyed having you as our guest and we hope you’ll have an opportunity to visit us again soon. Thank you again for writing.

Kind regards,
Jamie Moody, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Victoria, BC
Level Contributor
77 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 bubbles Reviewed July 11, 2013

We stayed 2 nights at this property over the Canada Day long weekend and as always, we got what we expected from a stay at a Residence Inn. We booked a 1-bedroom suite and although the layout is consistent with other Residence Inns, I felt this one was noticeably smaller. Everything was there but it was in a condensed space which had somewhat of an impact as we were travelling with our 2 kids. The sports court and the pool were a hit as always and the free parking and internet are always appreciated. The breakfast was a bit of a surprise – I just feel the offerings were not as varied as other Residence Inns. They were out of hot chocolate both mornings and they definitely need to get a 2nd waffle machine – the demand for waffles meant long line-ups. Also – not sure if it was unusually busy but replenishing the buffet items took way too long at times, it seems they were not prepared. Oatmeal ran out and took 15 minutes to replace, waffle batter ran out and took long to replace etc. So overall, the breakfast experience was not great but the hotel stay overall was good and the staff was very friendly.

  • Stayed July 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Victoria_BCTall_Guy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Residence Inn Toronto Vaughan, responded to this review, July 22, 2013
Victoria_BCTall_Guy,
Thank you for taking a moment to share your experience with us at Residence Inn Vaughan. We appreciate you choosing to stay with us over the Canada Day long weekend, and we’re glad you enjoyed your visit. I’m delighted to hear that the sports court and pool area were a hit with your family and our staff provided friendly service throughout your stay. I sincerely apologize for the areas we fell short in meeting your expectations, and any inconveniences you experienced as a result. Your feedback is important to us and provides many opportunities for improving our guest experience. I’m glad you liked our hotel otherwise and had a good stay overall. We hope you and your family will have an opportunity to visit us again soon. Thank you again for writing.

Sincerely,
Jamie Moody, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Toronto Vaughan

Property: Residence Inn Toronto Vaughan
Address: 11 Interchange Way, Vaughan, Ontario L4K 5W3, Canada
Phone Number:
Location: Canada > Ontario > Vaughan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Vaughan
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Toronto Vaughan 3*
Number of rooms: 132
Reservation Options:
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Also Known As:
Residence Inn Toronto Vaughan Hotel Vaughan
Residence Inn Vaughan
Vaughan Residence Inn
Residence Inn Toronto Vaughan Ontario

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