What really ruined my experience was that my room did not get cleaned and when I notified the front desk, they basically blamed me for putting a Do Not Disturb sign. I don't understand, when does good customer service mean deflect any responsibility and blame the customer. I took down my do not disturb sign after I woke up and left the room at 10 AM. I wrongly assumed that the cleaning staff would come back to clean the room. The thing that really peeved me off was in the morning as I checked out, I was reminded again that it was my fault for not getting my room cleaned. I would say the staff is a little too young and bit unprofessional. While the facilities are decent, the customer service level of the staff needs to improve. I actually think the main problem is that the hotel is understaffed - leading to the poor customer service culture.
- Official Description (provided by the hotel):
- Aloft Vaughan Mills offers visitors easy access to downtown Toronto and the airport while being steps away from a unique mega mall with upscale restaurants and specialty shops. Book your room now! ... more less
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- Also Known As:
- Aloft Vaughan Mills Ontario