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Homewood Suites by Hilton Toronto Vaughan
Ranked #2 of 14 Hotels in Vaughan
Certificate of Excellence
Vaughan
1 review
“Nonsense”
Reviewed June 3, 2013

The hotel was beautiful, and the rooms were very comfortable and clean. On the other hand, had many problems with the staff.
Me and a friend were watching TV with the volume low, when were bothered by the night manager about a "noise complaint." We were warned to keep it down and that was it. The next morning we woke to a $200 room charge for "noise disturbance", which we found shocking considering we were not making much noise for two people. We were not warned we were going to be charged, and there were about 3 other rooms in the hotel actually having parties, and not one of them was charged for a noise disturbance.

Not only that, but apparently the night manager does not know what privacy is either. A friend of mines mother came to the hotel around 5 am looking for her daughter. She asked the front desk what room I was staying in, because she thought her daughter was with me, and the manager did not even hesitate to give her the room number. This is very illegal and goes again the hotel's privacy policy. Not only did he share with her our room number, but also took it in his own hands to escort her to the room, and even cover the eyehole so that we could not see who was at the door from inside. It is dangerous and a violation of privacy to give out a guests room number and information to a stranger, and the night manager of all people should know this.

I have made many phone calls to the hotel and have not received one back from the night manager. My stay at this hotel was absolutely ridiculous and I will never go back, and definitely do not suggest it to anyone else.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 83Vanessa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
billforrest, General Manager at Homewood Suites by Hilton Toronto Vaughan, responded to this review, June 6, 2013
Dear 83Vanessa,
Thank you for taking the time to post your feedback. We want you to know that comments we receive from our guests are taken very seriously and your comments will help us to improve the safety of our Hotel.
My team correctly empathized with a very distraught mother, who frantically at 5 AM in the morning did not know the whereabouts of her daughter. She did, however know that you and your friends were staying in the hotel (and thought she may be with you). As such, we did not consider her a stranger and when you did not answer your door we were grateful that someone in your group was able to speak to her and help reassure her. Our only other option would have been to call the Police, who also would have come to your guestroom door to assist the mother.
On the other matter, my Front Office Manager did mention to you that we would welcome the opportunity to discuss the charges with the actual person who registered and paid for the room as she was the person who had signed a Hotel Policy form clearly advising that the charges would be applied to her credit card should we receive any noise complaints from other guests originating from your room. To date we have not received a call from her, and I still welcome the opportunity to discuss this matter with her myself.
Sincerely,
Bill Forrest
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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652 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (82)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • English first
  • French first
  • German first
  • Korean first
  • Spanish first
  • Any
English first
Ottawa, Canada
2 reviews
Reviewed May 28, 2013

Great stay. Enjoyed the spaciousness of the suite, the complimentary parking, breakfast and the updated modern furnishings. Lobby was very welcoming. Picked location based on on Homewood brand as well as proximity to many shopping, movie theaters, and restaurants. Kids really enjoyed that Dave & Buster's was so close as well. Only area of improvement would be warmer temperature of indoor pool.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Ottawa-GP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
billforrest, General Manager at Homewood Suites by Hilton Toronto Vaughan, responded to this review, June 7, 2013
Thank you for your review and we hope to see you again!
Sincerely,
Bill Forrest
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Catharines, Canada
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed May 28, 2013

Clean. Quiet. Comfortable. Excellent complimentary breakfast buffet. Helpful staff. Lots of parking. Lots of restaurants and shopping nearby to keep the business traveller busy after work. And the stairwells are clean and well lit for those who like climbing stairs.

  • Stayed May 2013, traveled on business
    • Value
    • Location
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    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Jackrabbit11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
billforrest, General Manager at Homewood Suites by Hilton Toronto Vaughan, responded to this review, June 6, 2013
Dear Jackrabbit11,
Thank you for your recommendation to business travellers. It is reviews such as yours from Road Warriors that is very much appreciated. At Homewood Suites, everything we do is dedicated to making life on the road more about life - and less about the road.
We hope to see you back again at the Homewood Suites by Hilton Toronto Vaughan!
Bill Forrest
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milton, Canada
1 review
Reviewed May 27, 2013

Great experience. We stayed for a friend's wedding. I was granted early check-in. Very clean and the complementary breakfast was delicious! I would stay here again if I had to attend any other weddings in woodbridge!

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Shari S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
billforrest, General Manager at Homewood Suites by Hilton Toronto Vaughan, responded to this review, June 6, 2013
Dear Shari S,
Thank you for taking the time to write a review and to recommend our hotel for Wedding bookings. I am so glad that you had an amazing time.
Sincerely,
Bill Forrest
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Thomas, Canada
1 review
Reviewed May 21, 2013

This place was so comfortable I felt relaxed and it had everything I could possible need for a three day stay. Shopping heaven near by!! It was beautifully decorated. Service you breakfast and supper with price of the room.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Sandi C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
billforrest, General Manager at Homewood Suites by Hilton Toronto Vaughan, responded to this review, June 6, 2013
Dear Sandi C,
Thank you for the AMAZING review. As you mention, we are conveniently located close to Vaughan Mills Shopping Centre, IKEA, and an outdoor Outlet Mall. With Canada's Wonderland and the newly opened Legoland just around the corner; there is so much to do while in Vaughan.
We look forward to welcoming you home again in the near future.
Bill Forrest
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
toronto, Canada
1 review
Reviewed May 21, 2013

The amenities of the room were great if you were staying there for a period. They even had a dishwasher in the room! The breakfast in the morning was plentiful although the omelettes were not great! I thought this place was a bit expensive

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Kailey L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
billforrest, General Manager at Homewood Suites by Hilton Toronto Vaughan, responded to this review, June 6, 2013
Dear Kailey L,
Thank you for taking the time to review our hotel and your recommendation for long term stay guests. Our fully equipped Kitchenettes with full size stainless steel refridgerators, microwave, dishwasher and two burner range top give you all the comforts of home to be able to cook at your leisure.
Thank you for your feedback and we hope to see you again.
Sincerely,
Bill Forrest
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buffalo
Level Contributor
242 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
Reviewed May 11, 2013

We have stayed at several Homewood Suites properties in the past, however this particular location did not measure up to our past experiences with the brand. We were disappointed to find that the room we were given had a strong odor of mildew that carried out into the hallway. We ended up checking back out due to the issue. On the plus side, the staff was very friendly and accommodating and the surrounding area had grocery stores and restaurants easily accessible. Have never had a bad experience prior to this one with a Homewood Suites, so this could have just been a fluke.

  • Stayed April 2013, traveled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank LovesTheBeach13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
billforrest, General Manager at Homewood Suites by Hilton Toronto Vaughan, responded to this review, May 13, 2013
Dear Kimboslicer,
Please accept my apologies for not meeting your expectations regarding your stay at the Homewood Suites by Hilton Toronto Vaughan back in April.
I would greatly appreciate it if you would contact me at bill.forrest@hilton.com so that I can find what room you stayed in. Unfortunately, I do not see any record of this matter being brought to our attention and I would like the opportunity to address the issue.
I hope that I will hear from you soon.
Sincerely,
Bill Forrest
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Toronto Vaughan

Property: Homewood Suites by Hilton Toronto Vaughan
Address: 618 Applewood Cres, Vaughan, Ontario L4K 4B4, Canada
Phone Number:
Location: Canada > Ontario > Vaughan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Vaughan
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Toronto Vaughan 3*
Number of rooms: 140
Official Description (provided by the hotel):
Whether you're staying with us for a few days or longer, we are committed to your comfort and convenience. All guests are invited to enjoy our daily Complimentary Suite Start Buffet Breakfast, as well as our Welcome Home evening reception presented from 5:30pm to 7:30pm Monday to Thursdays. The Homewood Suites by Hilton Toronto Vaughan offers the latest in all suites, residential-style accommodations and is the newest of the area's extended stay hotels. Our Hotel is close to Canada's Wonderland, Vaughan Mills Shopping Centre, Vaughan Sports Village, and IKEA. Our spacious studio, one and/or two-bedroom suites feature separate living and sleeping areas. Each has a fully-equipped kitchen with full-size refrigerator, microwave, two-burner stove and dishwasher. MAKE YOURSELF AT HOME! ... more   less 
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Also Known As:
Homewood Suites By Hilton Toronto Vaughan Hotel Vaughan
Homewood Suites By Hilton Toronto Vaughan Ontario

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