My husband, daughter and I stayed here on July 23rd for one night. We were placed on the 4th floor amid dozens of guests who were all attending a wedding together.Why would Novotel do this? A family amid a bunch of guests who looked like they were all far too young to be renting rooms in the first place. Around 1:00 in the morning, they all returned to the hotel and were drunk, loud, obnoxious. They were slamming dorrs, blaring music, banging on doors, etc. I nicely asked them to quiet down but they basically told me to @#$%$ off.. Around 2:30 someone banged on our door yet again, so my husband went to the door very angry and the people knocking said they thought it was their room. I could see the manager in the hall, so I told him we were angry and trying to sleep but these drunken idiots were making that impossible. He said he was aware as another guest had complained and he looked like he was handling it. After that the noise mostly quieted down.
When we checked out in th emorning, I asked the woman checking us out if she was aware of what happened on our floor the night before. She said yes. Although she said "sorry aobut that" I was disappointed that given we got almost no sleep at all, they didn't offer us breakfast, a discounted room for future, nothing. I realize they are not obligated to do this, but it just doesn't make good business sense, to know we had a poor stay, and to do nothing to try to make it right.
- Official Description (provided by the hotel):
- The hotel is located in one of Canada’s fastest growing cities;“The City of Vaughan, the City above Toronto”. In the heart of agrowing corporate centre, it is a perfect location for business.The proximity of attractions like Canada’s Wonderland andVaughan Mills Mall will appease the family shopper, historybuff and thrill seeker. The Novotel is the ideal hotel for yourleisure or business experience. ... more less
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- Also Known As:
- Novotel Toronto Vaughan Centre Hotel Vaughan
- Novotel Toronto Vaughan Centre Ontario