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“Great Service”

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Holiday Inn Express Hotel & Suites
Ranked #10 of 14 Hotels in Vaughan
Certificate of Excellence
Tecumseh, Canada
2 reviews
“Great Service”
Reviewed May 8, 2013

Mark and his team make it a pleasure to visit! They go out of their way to welcome you and make you feel at home. I would highly recommend staying at Holiday Inn Express when in Vaughan. Great people, great service!!!

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Colin D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CanecoJ0, General Manager at Holiday Inn Express Hotel & Suites, responded to this review, May 11, 2013
Hello Colin,

We really appreciate the wonderful feedback on our team. It will be my pleasure to share it with them at our next team gathering. Thank you for choosing the Holiday Inn Express & Suites as your hotel choice.
in hospitality,
John Caneco-General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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285 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
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English first
St. Catharines, Canada
Level 5 Contributor
79 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed May 8, 2013

Stayed May 6th for business seminar provided at Hotel.
Room was located on top floor (5th), very quiet.
Windows are unable to be opened.
Did not use the pool or any other amenities, although the pool did look clean and inviting.
Somewhat surprised as an Gold Elite priority member, that there was no free water or any small perks (snacks) in the room, that I have become accustom to when staying as a member.
Breakfast was the usual Holiday Inn Express spread.. sausage patty and egg, pancake machine, toast, bagel, cereal, juice, coffee etc. Nothing outstanding.
If staying in the area again, I would not hesitate to return.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank traveling42_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review, May 26, 2013
Dear traveling42_11,

Thank you for sharing your experience and concerns and for being a Priority Club Gold Elite member. We value your loyalty to our brand and hotel. We work diligently to ensure our services and facilities are well maintained and we try our hardest to provide a comfortable, and friendly accommodations. Please accept our apologies for your less than satisfactory stay especially if you did not receive the level of service expected from the brand we represent.

We appreciate you bringing this to our attention and trust that we will address the issues and assure you that proper measures will be taken I do hope you will allow us the opportunity to exceed your expectations.

Sincerely,

Zelyn N
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vaughan
1 review
Reviewed May 8, 2013

Loved the breakfast...pancake maker, fruit etc.
Only wish I had read the fine print about the bathroom being wheelchair accessible. I only saw the word "ACCESSIBLE" AND didn't think it meant wheelchair accessible. No tub in the room. An eye opener for those people who can't sit in a tub.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
Thank Amanda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cleveland, Ohio
Level 4 Contributor
22 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed April 20, 2013

Stayed April 10, 2013 for business. Found the hotel to be clean and comfortable. Rooms were quiet even with a dog in room across hall. The pool area was clean and the hot tub relaxing. The work out room is simple and all equipment in good shape. Breakfast was good, simple but again, very clean. The location is on a main street but only 10 minutes away from the race track/casino.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank szimn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CanecoJ0, General Manager at Holiday Inn Express Hotel & Suites, responded to this review, April 22, 2013
Greetings Szimn,

We at the Holiday Inn Express greatly appreciate the positive feedback and we are pleased that you stay was a pleasant one. As you already know, we are Pet friendly and are just minutes from Woodbine Casino.

We hope to welcoming you back in the very near future.

in hospitality,
John Caneco-General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
toronto
Level 4 Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed April 18, 2013

Upon walking through the front doors, a tidal wave of perfumery like we have never seen hit us both quite hard. Aside from it reminding me of walking through Abercrombie & Fitch store where employees are required to carry perfume/cologne bottles around continuously spraying the air and all the clothes, I have never been so overwhelmed with a cocktail of scent - men/women/unisex. The rooms thank god were devoid of this, however our toilet backed up in the morning so we unfortunately had our own scents created, although I'm still pondering which was worse...
We talked to a staff member about the front lobby smell to which they replied "we know, everyone is complaining about it but this is a new idea from Corporate, so we cannot change it". We told him we'd post this in a trip advisor review to which he replied "do it, perhaps if enough people complain Corporate will stop it, no one here wants it either". We are already inundated with breathing in toxic chemicals in our daily lives why would anyone saturate the front lobby area with it as well? And if any hotel we have reviewed so far is going to tell me their sprays are "natural" then prove that to me, show me The ingredients because none of these sprays come from
Nature! Show me how the ingredients in your sprays are not harmful and do not have negative health effects.
I'm really hoping to not receive a watered down response from the hotel manager trying to placate me and having absolutely nothing happen. It may look good on "paper" but we need more than a fluffy response. People deserve more. No I would not recommend staying here at this point.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SoleilVert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CanecoJ0, General Manager at Holiday Inn Express Hotel & Suites, responded to this review, April 22, 2013
Hello SoleilVert!

thank you for taking the time to post a review on your recent stay at our hotel. We appreciate your feedback and though it was not in regards to a positive experience as a result of our lobby scent air machine, we are committed to reviewing it and sharing it with our Corporate Office. All of our 1,800 Holiday Inn Expresses in North America have the same scent machine in their lobbies. These scents are tested before they are taken to the field(hotels). We continue to receive many positive comments from guests as well. As stated above, we value your feedback and we will be sharing it with our Corporate office. Should you wish to discuss the matter further offline, please drop me a line at the hotel and it will be my pleasure to update you on the steps we have taken with your feedback.
in hospitality,
John Caneco-General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, Canada
Level 5 Contributor
72 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed March 14, 2013

The check in was quick and staff were very attentive - great on a long travel day.
Clean and neat would be the first impression that was had on this stay. It is a newer Holiday Inn Express property and therefore the layout is efficient and up to date, internet worked flawless (which is a "biggy" for me on business) and the breakfast room and offerings were above average for sure. The area is developing quickly and there are some restaurants and Tim Horton's close by.
It has the appeal too that would make a family stay a good one. Rooms are well laid out and the pool and exercise areas were well appointed.
I will definitely stay here more often, giving up another facility who never took my criticism of the poor internet service seriously. Thanks again to all the great staff who run this hotel!

Room Tip: For families, you should opt for the junior suites if available - more room and an extra TV and fold...
See more room tips
  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JayRay61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CanecoJ0, General Manager at Holiday Inn Express Hotel & Suites, responded to this review, March 16, 2013
Hello Jay!

appreciate the wonderful feedback from you on your most recent stay with us. We especially appreciate the feedback on the convenience and accessibility of our internet services. As you know, this is complimentary for all of the guests who stay with us. We have wired and WIFI throughout the whole hotel. We have just recently added more access points throughout the entire hotel that will only ensure this service stays top notch!
We look forward to welcoming you back to the Holiday Inn Express&Suites real soon...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level 5 Contributor
88 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed March 14, 2013

I stayed here recently for four nights. Front desk staff was friendly and cheerful. Room was typical for a hotel of this type. Bed was comfortable, bathroom was just fine, and the staff kept the room and the hotel clean and sparkling. Absolutely no complaints. The breakfast was adequate and filling. If you are staying in this area of Ontario, this is a terrific choice.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chicagodocjerry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CanecoJ0, General Manager at Holiday Inn Express Hotel & Suites, responded to this review, March 16, 2013
Greetings!

thank you for taking the time to provide us with short but lovely review of our property. We are very pleased that you enjoyed your 4 day trip and more importantly were pleased with our product and services. We are as striving to be better and we are appreciative when our guests notice.
We look forward to seeing you again in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites

Property: Holiday Inn Express Hotel & Suites
Address: 6100 Highway 7, Vaughan, Ontario L4H 0R2, Canada
Phone Number:
Location: Canada > Ontario > Vaughan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Vaughan
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites 2.5*
Number of rooms: 125
Official Description (provided by the hotel):
Holiday Inn Express & Suites Vaughan-Southwest Come and relax in our brand new Holiday Inn Express & Suites Vaughan-Southwest . Our hotel is 100% non-smoking. Located in Greater Toronto, accommodations are 11 kilometers from Pearson International Toronto Airport (YYZ). Treat your family to a fun-filled time at our Toronto hotel, located at Highways 7 and 27. The hotel offers convenient access to numerous Toronto attractions, including Canada's Wonderland theme park, Casa Loma, the Royal Ontario Museum and the Ontario Science Centre. Our Vaughan hotel is in close proximity to other attractions such as Le Jardin and La Primavera Banquet Hall, Black Creek Pioneer Village and the Vaughan Mills Shopping Centre. Business travelers will find both comfort and convenience at our Toronto Airport hotel. Situated in the middle of Vaughan West Business Park, the hotel is near several companies such as Coca Cola, Nabisco, DaimlerChrysler and Canada's Wonderland. We also have meeting facilities with natural light, audio-visual capabilities, free high-speed, wireless Internet access and business services such as faxing, copying, and printing. During your stay at our Toronto hotel, you can relax in the triple-sheeted beds and start your day with our complimentary hot breakfast bar. The indoor, heated pool and fitness centre keep you entertained and active. Start planning your trip now to take advantage of our great Vaughan hotel deals and rates. ... more   less 
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Also Known As:
Holiday Inn Express Hotel Vaughan
Holiday Inn Express Hotel And Suites
Holiday Inn Express Vaughan
Vaughan Holiday Inn
Holiday Inn Express Hotel & Suites Vaughan, Ontario

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