My family and I like Union Burger however, we won't eat there again after today. The service has always been slow since they opened but today, I had to ask for my money back and leave. My daughter and I stopped for a quick lunch, ordered a vanilla shake, root beer, large fry and gravy and a poutine. Pretty simple, quick order. The girl who served me had no customer skills. She said to me "do you need more time" while I stood back waiting for her to ask if she could help me! I gave the order, paid my $15.87 (expensive) and we sat and waited. After almost 30 minutes and 2 families receiving their food before us (they came after us) I went to the counter and asked for my money back. The young girl asked if I got my order which I hadn't. After she talked to her co-workers through her headset twice, I insisted I wanted my money back. She didnt know how to give a refund. I got my $15.87 back and went went to MacDonalds. Fast efficient service like always! What a shame for Union Burger. I will be compaining to the franchisee and Corporate Union Burger. Get your act together.....PLEASE! You have a nice clean modern restaurant that could be so much better!