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“Slow takeout, no or poor service”

Allan's Fireside Grill
Ranked #4 of 47 Restaurants in Port Elgin
Price range: $10 - $25
Cuisines: American, Bar, Canadian, Barbecue
More restaurant details
Restaurant details
Good for: Local cuisine, Large groups, Dining on a budget, Bar scene, Families with children, Kids
Dining options: Dinner, Lunch, Late Night, Full Bar, Outdoor Seating, Parking Available, Reservations, Seating, Serves Alcohol, Takeout, Television, Waitstaff, Wheelchair Accessible
Port Elgin, Canada
1 review
common_n_restaurant_reviews_1bd8 2 helpful votes
“Slow takeout, no or poor service”
1 of 5 bubbles Reviewed October 8, 2013

My work partner attempted to place takeout order @ 5:30 pm for 6:30 pm pick-up (2 Rib dinners + olive loaf appetizer). Went to Allan's at 6:30, paid, server behind bar said food was not ready. She complained about the order being called in too early, they were busy now and the food would take another 5-6 mins. OK I'm not thrilled but 5-6 mins no big deal.Back and forth she went to the kitchen, no food. Asked another server @ the bar what was going on??? Tick Tick.Getting angry. Nobody seemed too concerned. TWENTY minutes later finally got orders, with a "have a nice day". Look in the bag 2 rib dinners no olive bread appetizer ,what a joke. Rechecked bill, no appetizer was put in I guess? Just left in disgust. I'm now way behind, text into work, my partner and I will be late...what the hell? Do you do take out or not ? Its our fault for calling in an order too early? The food obviously wasn't started until I walked in the door (other guys in my office recommended this place, go figure).

  • Visited October 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank Rob P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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162 reviews from our community

Visitor rating
    52
    76
    21
    6
    7
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
North of Guelph, Ontario
Level Contributor
21 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
“Great surprise off main street”
5 of 5 bubbles Reviewed August 25, 2013

Went twice this weekend once for lunch, once for supper, great staff, nice patio, really good food, wings were good as well prime rib, very fast

  • Visited August 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank happy1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guelph, Canada
Level Contributor
27 reviews
15 restaurant reviews
common_n_restaurant_reviews_1bd8 29 helpful votes
“GREAT PLACE!”
5 of 5 bubbles Reviewed August 8, 2013

Every time we get the chance to go to Allens's, we do. Great food, great drinks, great staff. The specials are always amazing.

Visited May 2013
Helpful?
Thank btolts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richmond Hill, Canada
Level Contributor
3 reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
“A lovely slow evening meal!”
5 of 5 bubbles Reviewed July 10, 2013

We were able to have a very slow drink before dinner and dinner was superb. The service was very good. We had our dinner on the patio which was delightful even though there were a few moskitos.

Visited June 2013
Helpful?
Thank Elisabet1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kitchener
Level Contributor
39 reviews
18 restaurant reviews
common_n_restaurant_reviews_1bd8 14 helpful votes
“Good Food - Poor Service”
1 of 5 bubbles Reviewed July 5, 2013

We'd been to this restaurant before and thought it a good place to take our grandkids (14 & 9). Our 1st server was great and then someone else brought our first course. We waited, waited, waited, shall I shall waited for someone to come back. Other people were being seated around us outside and servers had lowered eyes as they whipped around. Finally we flagged a young lady down and asked for a dessert menu. She brought the menus and walked away. She continued to serve others, lowered her eyes as she approached our table. Finally we waved and called out to another young lady to bring us 2 fudge brownies and ice cream. Another server brought those to our grandkids, we asked for the bill and did get it promptly. The outside of this restaurant is beautiful but somebody needs to clean up the leaves on the patio. Very disappointed since our last visit. We explained to our grandkids that maybe 5-10 people called in sick because it was a beautiful day and they were at the beach! So the remaining staff was upset and frantic trying to serve so many customers. What else can you say?

  • Visited July 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Roseylime
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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