We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good Food, Sloppy Service, High Prices, Watch out for Large Group Gratuity”

Rebecca's Casual Fine Dining Inc.
Cuisines: American, Canadian, Seafood, International, Barbecue
More restaurant details
Restaurant details
Dining options: Dinner, Reservations, Seating, Serves Alcohol, Waitstaff
Description: Been in Port Carling for almost 10 years.
Barrie, Canada
Level Contributor
14 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
“Good Food, Sloppy Service, High Prices, Watch out for Large Group Gratuity”
2 of 5 bubbles Reviewed May 18, 2012 via mobile

This is a popular dining spot in the Muskokas. Most diners must have more money, patience and time than me. The service was very slow on Mother's Day. At times our server seemed to have forgotten we were there. It cost about $70.00 per head with a liter of very average house wine and nothing special from the menu.

Big groups be warned - 20% gratuity built in - for the less than average service!! Last time I dined here with a big group I did not scour the fine print to see the big group tip whack. I put my credit card down to pay and asked that the bill come back with the credit card statement. It did not - despite 2 further requests. Finally the server realized I realized there was an auto - tip and volunteered that it was (then) 18%!! Guess they were hoping for a 33% gratuity. . .

The food is quite good, but for these prices the entire dining experience needs to be much better than it was.

Two strikes and we are out of there for good.

Helpful?
4 Thank Jamie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebeccasfinedining, Owner at Rebecca's Casual Fine Dining Inc., responded to this review, September 24, 2012
Thank you for your review. I do recall the party and have communicated with a family member with regards to this event, as a matter of fact they returned with a party of 8 people. They had a fabulous dining experience with the same server and was also given a gift certificate to redeem. In the end I was specifically sought out, and thanked profusely, they had an amazing experience!!
Yes, service was slow on that day, Mothers Day is very busy with only 25% of staff available in Muskoka!! No denying we were over whelmed and under staffed.There is an automatic gratuity for parties of 10 or more of 15% and this is stated on the menu. As for the cost of the food, it is very reasonable and you are getting home cooked meals with the freshest and top line ingredients. Everything is made from scratch and that is the value and commitment to quality we have always offered for the past 11 years and we will continue to offer.
We do have Early Bird specials from $12.95 - $18.95 that include an appetizer if price is a concern.
Again, Thank you for your input. We are always trying our best, It was not for a lack of effort.

Kind Regards,
Rebecca
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

38 reviews from our community

Visitor rating
    21
    10
    2
    5
    0
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Barrie, Canada
Level Contributor
9 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 15 helpful votes
“Congratulations”
5 of 5 bubbles Reviewed May 5, 2012

Congratulations to Rebecca's. They are celebrating their 10th year! The food is always devine and the service is excellent. It is, once again, open for lunch. The lunch menu is extensive and will please every taste. Be sure to reserve for supper. It, too, is fabulous! Always a treat to go there!

  • Visited May 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Judy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bracebridge, Canada
Level Contributor
28 reviews
15 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
“Rebecca's has class!”
5 of 5 bubbles Reviewed April 7, 2012

What a beautiful restaurant. Such charm & class. Fresh, gourmet dishes... elegantly plated. This is the place where you take your mom for her birthday, or your wife for an anniversary. Very upscale!

Visited June 2011
Helpful?
Thank Muskoka M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Level Contributor
208 reviews
143 restaurant reviews
common_n_restaurant_reviews_1bd8 121 helpful votes
“Perfect attention to allergies and celiacs”
5 of 5 bubbles Reviewed February 17, 2012

We have been there three times now. Very casual and the decor is not my cup of tea. But I love the service. Friendly and attentive. The chef is willing to make adjustments for our numerous allergies, and the outcome has always been great. Menu is quite extensive, and the wine list is good. I'm a fan

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Greg799
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dwight, Canada
Level Contributor
23 reviews
21 restaurant reviews
common_n_restaurant_reviews_1bd8 51 helpful votes
“Beware the special prices”
2 of 5 bubbles Reviewed January 29, 2012

Rebecca's is not that bad.The prices are fairly reasonable, except for the special. You should ask the prices first otherwise you could be in for a shock. The restaurant is ok,but there are several small room. The menu is fairly extensive, fairly good quality. But they hit you with the specials of the night prices.Ask before you order. They seem to cater to the cottagers first. Forget us locals. Shame.

  • Visited October 2011
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
4 Thank george b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebeccasfinedining, Owner at Rebecca's Casual Fine Dining Inc., responded to this review, September 24, 2012
Thank you very much for your review. We value our customers feed back.

Some of our specials are more expensive but it is not unwarranted, the product is very expensive. We maintain the same average industry food mark up on these items as we do on regular menu items. As a fact, we break-even of many of our regular menu items and keep it that way for our Very Regular local following! We have been in business longer than any restaurant in Muskoka, that is no easy task and have earned a great deal of respect and a top reputation for food service and quality in the community.
The restaurant is situated in a Century old home with old Muskoka charm, yes, there are several quaint dining rooms that seat from 12-40 people.

Did you contact management with your concerns at the time? We would have loved to here from you and rectify the situation. We do not cater to cottagers or locals and never have. All customers get the same menu, we don't know who is a cottager and nor do we ask as a prerequisite to dining. We really on the income of 4 months of the year to provide for 12 months of the year. We are year round residents, "locals" and winters are tough for us and our 45 employees. But we don't compromise quality and that costs $$.

If price is a concern we offer early bird specials from $12.95-$18.95 that include a choice of Soup or Salad we don't make money on these but offer for the those on a limited budget who also deserve a quality meal, local or cottagers.

Thank you for your input,

Kind regards,
Rebecca
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers who viewed Rebecca's Casual Fine Dining Inc. also viewed

Port Carling, Muskoka District
Port Carling, Muskoka District
 
Port Carling, Muskoka District
Port Carling, Muskoka District
 

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing