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“quaint, but service did not match price”

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Elm Hurst Inn & Spa
Ranked #1 of 3 Hotels in Ingersoll
Certificate of Excellence
Canada, Kentucky
Level Contributor
24 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“quaint, but service did not match price”
Reviewed June 25, 2006

We booked one night in a King bed + double whirlpool room. The room was very large, as was the bathroom, and the decor was classic and appropriate. There was a big picture window as well as a walkout to a small patio with chairs and privacy. The room also had a TV (not huge but adequate), a small fridge, and a bar height table and chairs. The bathroom had a separate fancy glass enclosed shower as well as the large jacuzzi.
We enjoyed the breakfast buffet, which had scrambled eggs, home fried potatoes, yogurt, fresh fruit salad, assorted breads and jams, croissant and juices, and the server who took care of us was very friendly and brought us our tea. (I recommend avoiding the "margarine", as it doesn't melt at all on hot toast -- use the butter instead.)
We didn't try the spa, but enjoyed the Aveda bath products in our room. I was kind of surprised to see large sized bath products in our room with price tags on them (along with the small sized ones which were free to use). Is nowhere safe from advertising?
I feel that the staff at this Inn (and the ones I met were quite young) could benefit from some hospitality training. For example, when your guests arrive late on a cool night, it is nice to close the drapes in the room and adjust the thermostat to a comfortable level in preparation for their arrival. (Our room was too chilly when we arrived.) Also, when guests place a "please do not disturb" sign on the outside of their door, it is thoughtful to avoid vacuuming/steam cleaning the throw rugs directly outside their door in the morning. These rugs could be rolled up and moved to a less intrusive place to clean. Also, there was no luggage stand in the room. For the price you are paying, you tend to expect these thoughtful courtesies.
The Elmhurst's website quotes a range of prices for the room features we selected, but when we asked for the lower priced rate in that range, we were told that there was only one such room with those features (If that were the case, why would they have a range listed on their website?). Also, if you book on the website, you get less expensive prices, but their reservation page doesn't have a secure icon, so I wasn't inclined to give my credit card number on that page, and had to pay the higher price when phoning in.
The grounds around the hotel have a pond and walking trail, but it is right next to the highway at the beginning, so there are probably nicer trails nearby.
In the afternoon, the hotel had lemonade and apples available in the front sitting room.
Ingersoll itself is very quiet -- a few walking trails through parks, and a Ministry of Transportation office with no lineup at all if you need your driver's license renewed. The one shop I saw that was well worth browsing in was called "Grandpa's Attic". It sounds like an antique shop, but it isn't (everything is new). They have lots of fun and interesting old fashioned toys and gizmos (for all ages) and candies, as well as books. A great place to pick up a memento of your trip.

  • Stayed June 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
3 Thank Traveller2702
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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A TripAdvisor Member
Reviewed April 21, 2004

Several weeks ago, my spouse and I decided to celebrate our anniversary by taking an overnight getaway; at the time I had arranged for the “Pillar and Post” in Niagara-on-the-Lake where we had stayed previously. While expensive, we felt the pampering and environment were worth it. Unfortunately, due to inclement weather we were forced to cancel a couple of days prior and search for alternatives in closer proximity to our home.My search on the Internet in the London and surrounding area, brought me to the Elmhurst Inn – a place where I and my family have often dined. As well, my company has held several day conferences there and I was very satisfied with the hospitality during those times. As such, I suspected that your overnight packages would be most enjoyable. The fact that you have spa services available sealed the deal for us and I made reservations.We were greeted on Saturday afternoon by the warmth of the fireplace just outside the check-in counter. We were excited about spending a couple of hours in our room soaking up the “luxury” before going to dinner. When I opened the door to our room and stepped inside I could hardly believe my eyes:Decorated in a mottled pink and blue, with cactus trim, the room looked very“tired”. The pink wallpaper was starting to lift at the edges and I must say the last thing I expected in a Victorian Inn was a “southwestern” theme. I know that colour and theme are personal taste, but this was truly unexpected and uninviting. Even if I could forgive the décor, all of the furniture had chips and dents. The television was not much larger than the portable in my SUV.I was tempted to check out but was aware of the cancellation policy and since we had made special arrangements at home for our “romantic getaway” decided to forgive the unattractive environment of our room and make the best of it. Having dined there before, we were hopeful that the food would be better.We arrived for dinner and were provided with a “special” menu for “package” guests; not a lot of choices. We ordered wine and our meals. The soup was the highlight of the evening and was possibly the best soup I’ve ever tasted. While the seafood pasta entrée was adequate, it was comparable to a seafood pasta I’ve often had in London at a Roadhouse – nothing special.We returned to our room with disappointment at the way things had gone so far. We looked forward to the next day to that wonderful Sunday brunch we loved and our spa treatments. I originally booked our spa treatments in the late morning so that we could sleep in (something we rarely get to do), have our treatments and then go to brunch. That changed once I found out that our morning meal was not the Sunday brunch but yet another “special” breakfast for “package” guests. So we changed our spa treatments to allow for breakfast before it was taken down.Just when we thought things couldn’t get worse, they did. The set up for breakfast is cafeteria style and is not much more than continental as far as variety of food. I overheard another guest ask for sausage or bacon and they were advised that meat is an “extra” cost. Given your rates, I couldn’t believe my ears!After all this, there was only one more painful thing to undergo – the Bill. One night accommodation in a small unattractive room, a mediocre dinner, a horrible breakfast and two one-hour spa treatments: $600.00+!!!I should mention that I travel quite regularly within Canada and stay in the best hotels and inns. As such, it is normal to compare. The Elmhurst is most definitely not value for dollar. Frankly it’s one of the worst times away we have ever had. It’s too bad because, given the location, we would have booked more packages throughout the year. Someone of influence from The Elmhurst should spend some time at an Inn of comparable cost; (spend a night at the Pillar and Post in Niagara-on-the-Lake) and see what they have to offer.Word of mouth can really impact business, and this mouth is telling (warning) everyone I can about what in our opinion is a real “rip-off”. I plan on posting a review of our stay on the Internet as well as other related sites. The Elmhurst Inn Management should be embarrassed and ashamed.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Elm Hurst Inn & Spa

Property: Elm Hurst Inn & Spa
Address: Hwy 401 415 Harris St RR 5, Ingersoll, Ontario N5C 3J8, Canada
Phone Number:
Location: Canada > Ontario > Ingersoll
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Ingersoll
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Elm Hurst Inn & Spa 3*
Number of rooms: 49
Official Description (provided by the hotel):
Located an hour west of Toronto and a short drive from London and Woodstock, this 49 room Inn and Victorian Mansion Dining room sits on 33 acres of countryside, just off Hwy 401. Comfortable guest rooms, renowned cuisine, attentive service, private dining rooms, elegant reception spaces and beautiful grounds have made Elm Hurst Inn & Spa a popular destination for getaways, celebrations and corporate events. Enjoy extra pampering at our on-site Spa. ... more   less 
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Also Known As:
Elm Hurst Hotel Ingersoll
Elm Hurst Inn And Spa
Elm Hurst Inn & Spa Ingersoll, Ontario

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