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“Wonderful stay - but exchange money before you go!”

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Hilton Garden Inn Toronto/Ajax
Ranked #2 of 3 Hotels in Ajax
Certificate of Excellence
Reviewed July 3, 2013

The hotel was clean, bright and comfortable. I would definitely go back BUT I will exchange my money before I go. They have their own exchange rate and it is not equal with the official exchange rate for the country. Left a bad taste in our mouths.

  • Stayed: June 2013, traveled as a couple
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Review collected in partnership with Hilton Garden Inn
1  Thank BLBPANSY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael B, Manager at Hilton Garden Inn Toronto/Ajax, responded to this reviewResponded July 8, 2013

Good afternoon BLBPANSY

Thank you for your great feedback and we are glad you enjoyed your stay at our hotel. Unfortunetly we do not have the same exchange rate as the banks, next time you stay with us we would be happy to direct you to the closest bank to guarantee the best return for your money.

We hope you have a wonderful day.

Regards

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453 - 459 of 557 reviews

Reviewed June 27, 2013

I loved this hotel...The rooom was excellent, especially the bed...very comfortable. Every tim eI went to the pool and excercise room it was clean and not very busy so it was relaxing. Breakfeast buffet was great....food was hot and fresh. Overall, I would stay at this hotel again....Absolutely worth every penny. Julie B.

  • Stayed: June 2013, traveled with family
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Review collected in partnership with Hilton Garden Inn
1  Thank Julie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael B, Director of Sales at Hilton Garden Inn Toronto/Ajax, responded to this reviewResponded July 8, 2013

Good morning Julie B

Reviewing your feedback was a great start to my day. Our entire team at the HGI Ajax wants to thank you for sharing your experience with us. Creating an experience such as yours is the reason we are all here and why we love what we do so much. We can't wait to have you back and please do pop by and say hello next time you are in town.

Cheers

Mike Brannigan

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Reviewed June 24, 2013

My King Bed had a huge dip in the middle and wasn't firm at all. I couldn't sleep all night, tossing and turning trying to find a position for my back that didn't hurt. Overall, the hotel is very nice and has a good location. I usually stay at Hiltons all the time. Nothing wrong with Hotel - Just bed was a stinker.

  • Stayed: June 2013, traveled on business
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Review collected in partnership with Hilton Garden Inn
Thank Mike B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael B, Manager at Hilton Garden Inn Toronto/Ajax, responded to this reviewResponded July 8, 2013

Hello Mike B

I wanted to thank you for your feedback and we are so sorry to hear that you had an uncomfortable night in one of our new sleep garden beds. With our beds there is an adjustable dial on each side to control the firmness of the mattress, we had checked your room and it looked like one side was set to soft and the other was 100% firm so that must have created the imbalance. We hope that we can have you stay with us again so you can experience the true deep sleep system that we offer to all of our guests.

Kind regards
HGI team

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Reviewed June 22, 2013

We found this Hilton Garden Inn pleasant, clean, quiet, and efficient, but we found the price of the room and the food/beverages in their little restaurant well over what we have come to expect from this chain.

  • Stayed: June 2013, traveled as a couple
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    • Location
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    • Cleanliness
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Review collected in partnership with Hilton Garden Inn
1  Thank Laura M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael B, Director of Sales at Hilton Garden Inn Toronto/Ajax, responded to this reviewResponded July 8, 2013

Hello Laura M,

Thank you for your feedback we are very happy that you had enjoyed your stay with us. I believe that the dates you were with us there was a city wide event which caused the hotel prices to be higher than normal. Here at Hilton Garden Inn Ajax we always aim to be competitive with our prices while still offering a wide variety of complimentary added values. We do hope that you will stay with us again, and please reach out to me if you need any assistance with your future bookings.

Cheers

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Reviewed June 17, 2013 via mobile

We stayed for one night for our wedding night before heading for our honeymoon. We were upgraded to a jacuzzi suite on our arrival. The front staff was very friendly and professional. The room was very clean. Jacuzzi worked like a charm. Hotel was very clean throughout, but located in a area that has no amenities. Would need a car to get around. I would definely stay there again.

  • Stayed: July 2012
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1  Thank Edward C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael B, Director of Sales at Hilton Garden Inn Toronto/Ajax, responded to this reviewResponded June 24, 2013

Thank you so much for your wonderful feedback and congratulations on your wedding, We are so happy that you had a great stay with us, right before your honeymoon.
Please let us know next time you are visiting and we will be happy to recreate the same experience for the both of you.

Regards

HGI Team

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Reviewed June 10, 2013

Stayed here for two nights as it was in close proximity to Deercreek Golf Club where I was attending a business event. The junior king suite I had was clean and comfortable with a pleasing decor and exceeded my expectations. There was a sitting room when you walked in the door with a large flat screen tv and another tv in the separate bedroom. The hospitality centre in the little hall that separated the two rooms had a bar fridge, microwave and coffee/tea station. The pillows and duvet bedding were comfortable and the overall furnishings made the room feel a bit more like home. The hotel is conveniently located just a quick drive off highway 401. There is a full service bar and restaurant in the lobby and plenty of free parking. I would definitely stay here again when in the area and would recommend this hotel to anyone considering it.

  • Stayed: June 2013, traveled on business
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2  Thank BahiaDelray
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jimmy C, General Manager at Hilton Garden Inn Toronto/Ajax, responded to this reviewResponded June 13, 2013

I really appreciate your taking the time to share your positive feedback with your recent stay. It is good to hear that you like the set-up and furnishings in our guest room. We strive to ensure our team members know how to exceed our guest expectations on each stay. We are happy that you have an enjoyable stay. Please come back to stay with us in the very near future.

Best Regards.
Jimmy Chan

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Reviewed June 3, 2013

  • Stayed: May 2013, traveled on business
    • Value
    • Location
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Review collected in partnership with Easytobook.com
3  Thank Sharon E
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Jimmy C, General Manager at Hilton Garden Inn Toronto/Ajax, responded to this reviewResponded June 13, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Hilton Garden Inn Toronto/Ajax

Address: 500 Beck Cres, Ajax, Ontario L1Z 1C9, Canada
Phone Number:
Location: Canada > Ontario > Ajax
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Ajax
Price Range: $113 - $197 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Toronto/Ajax 3*
Number of rooms: 135
Reservation Options:
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Also Known As:
Hilton Garden Inn Toronto/Ajax Hotel Ajax
Hilton Garden Inn Ajax
Hilton Ajax
Ajax Hilton

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