Unprofessional staff and management I checked into this property late at night. I was not welcomed as a Hilton Rewards member and front desk staff were unattentive and lacked customer service skills. One hour after I had checked-in I came down to the lobby only to discover the staff having a bash session about guests staying in the hotel. More specifically they were gossiping, making discriminatory comments and laughing about me having just checked-in to the property. This was being discussed openly in the lobby with
another guest. I was appalled as to the maturity level of the staff and informed them that this was also in violation of my rights under The Privacy Act. I asked for my money back and checked-out after only one hour! The following morning I contacted the GM, Jimmy, and he informed me that I was making all this up despite the fact I informed him I had proof of such. He yelled at me repeatedly and told me I was no longer welcome on the property and was not to return. Not to worry...I have no intention of ever returning to a hotel that discriminates against me and violates my rights!!
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- Also Known As:
- Hilton Garden Inn Toronto/Ajax Hotel Ajax
- Hilton Garden Inn Ajax
- Hilton Ajax
- Ajax Hilton