My husband broke his leg on the first day of our family vacation in Newfoundland. Because he could no longer hike the trails in Gros Morne as planned, he decided to try & make it to the boat on crutches. When we first started out, I saw 2 Bontours employees standing beside an ATV. I asked if they could give my husband a ride and was told no because it was for transporting the staff. There are 2 things that I would like others to learn from our experience... the first is that the trail to the boat can be very challenging for people with mobility issues. The boardwalks can become very slippery from the water splashing over them (my husband almost fell twice!). Also, there are some inclines that could be an issue for seniors. The second thing that I would like people to learn from this is that the Bontours staff were extremely apathetic to our plight. When the staff blew by us in the ATV no one thought to warn us or perhaps suggest that this wasn't a good idea. Many people who passed us on the trail asked why we didn't get a ride from the staff and were shocked when told that they had refused to help. Finally, my husband could go no further. It took some mild hysteria (from me) to finally get someone to pick him up. Later, I found out that several people had approached the staff when they arrived at the dock to inquire about picking up my husband but they too were told no. The man who finally did pick up my husband told him that no one would be there after the tour to help him back. If not for a Parks Canada employee & his ATV, my husband may still be walking. This same employee later went back to pick up a senior with an oxygen tank! This was not the responsibility of Parks Canada! Bontours employees need to get a more helpful attitude and a motorized vehicle for transporting those with mobility issues.
Thank you for your review. I am very sorry to hear about your husband’s misfortune while vacationing here in Gros Morne.
With regards to the ATV with the BonTours staff aboard, unfortunately we are not permitted to carry passengers on this ATV. It is strictly for supplies, staff and emergencies only.
I will certainly pass along your suggestion about the motorized vehicle for people with mobility issues to Parks Canada. Hopefully it is something that could happen in the future.
BonTours staff do strive to accommodate all passengers, and I do apologize if you felt that your issue was not important to us.