We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Poor quality and attention”
Review of Mask - CLOSED

Mask
Cuisines: Mediterranean
Dining options: Breakfast, Reservations
Restaurant details
Dining options: Breakfast, Reservations
Reviewed July 22, 2013

This is not at all the kind of restaurant I was expecting. We sat on the "casual dining" side of the restaurant. The cheeseburger was so dry it was like cardboard, and way to flat and big for the bun, there was no relish or mustard served, and the lettuce was so soaggy it had to be removed.. The fries are fine, but the portion size was very inadequate. The pasta dish ordered had great, spicy sauce, however the penne was so undercooked it was almost inedible. There was supposed to be cheese on the pasta, there was not. When we were finally able to get the waitors attention, he acted like he didn't understand the problem. The chef then through some cheese on the grill and placed it on the already undercooked pasta. This was in no way edible. The waitor did not offer to have the pasta re-made. We did not receive a discount for our trouble or an offer to remake our food. The service was beyond slow! It took almost an hour to get a cheeseburger and pasta plate? The server was too busy talking by the register to pay attention to our needs!

    • Value
    • Atmosphere
    • Service
    • Food
2  Thank Sythee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviews (41)
Traveler rating
Traveler type
Time of year
Language

15 - 19 of 41 reviews

Reviewed July 15, 2013

We met friends at The Mask for Pizza night ... amazing pizza!!! Absolutely delicious! A wide range of choices and we had three different kinds at our table and we all loved our choices.
A large pizza - so we each had leftovers to bring home for lunch the next day.

We'll be back!

    • Value
    • Atmosphere
    • Service
    • Food
Thank Plenderleiths
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 23, 2013

After a long and lonely winter, Chef Stephane, Sarah and Simone are back! And thank goodness for that. We had what I would call the BEST restaurant meal I have ever had. Glad you are back in the grove, Stephane! We look forward to many more of your creations.

    • Value
    • Atmosphere
    • Service
    • Food
1  Thank Katharine W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 19, 2013

Once again we came back home very happy after our fine dining experience at Mask. Evenmore, this time we had a very nice chat with chef Stefan on our way out. We go in the interlake pretty regularly and we like to go back more than once to see if they are consistent and definitely at mask they are doing it. Great food and very charming people. we will come back next month for one of the event with live blues music. John & Jenna

    • Value
    • Atmosphere
    • Service
    • Food
Thank pietro t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 14, 2013

Super tasty food with large quantity for the reasonable prices. Has been closed for awhile, hope it reopens soon.

Thank ingiGimli_Manitoba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers who viewed Mask also viewed

 

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing