The hotel is not in the village. There is an unpleasant smell when you walk in. The hotel co-owner seems to be quite full of herself and doesn't care less about customer satisfaction. As far as the facilities go, it is quite over rated and the picture on the inter net site is quite deceiving, it is probably the best shot at the best angle they could come up with. The very much talked about restaurant was actually not open to us " the hotel guests" during our stay and the bar was also closed to us. They were open to the private parties outside of the hotel. You have to put on your boots to get to the hot tub and walk to another building. You have to carry your loggage up a number of stairs to get to your room, there is no one there to help, but the hotel owner watches you as you carry the loggage up with much difficulty. The rooms are small and so depressing you'd want to cry. The hotel withdraws the money from your credit card as soon as you book the room and prior to your stay. If you have any complaints there is no compensation and no body cares. We decided not to stay at this terrible lodge and not to ruine our mini-vacation. The lady "hotel owner" was so unapproachable, cold and full of rediculous answers, there was no point asking for our money back.
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- Also Known As:
- Pinnacle Lodge Hotel Sun Peaks
- Pinnacle Hotel Sun Peaks