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Our room was very clean and in excellent condition. Probably the most comfortable matress I've ever slept on in a hotel. Both the service and food at Mantles restaurant were exceptional. In general the entire hotel was very well looked after and the staff were very helpful.
Date of stay: May 2017
Trip type: Traveled with family
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Sam S, Manager at Sun Peaks Grand Hotel & Conference Centre, responded to this review
Responded May 11, 2017
Hello Jason,
Thank you for leaving us a wonderful review.
We appreciate your time .
Sam Sarin
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Nice hotel, wonderful room with a view, staff were great, food was good. If not going peak season, make sure to research which restaurants are open in the village other than the coffee shops. Fortunately the food at The Grand was good.
Date of stay: April 2017
Trip type: Traveled as a couple
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Sam S, Manager at Sun Peaks Grand Hotel & Conference Centre, responded to this reviewResponded May 5, 2017
Dear Lindao,
Thank you for your wonderful feedback !
We are very proud of our food & beverage offerings and have shared your compliments with the team.
Best regards,
Sam Sarin
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A Very busy week of meetings, but the resort kept things running smoothly. The food was god the staff where excellent. Having the gym with an aray off equipment although slim picking was very handy for such a busy stay.
Date of stay: April 2017
Trip type: Traveled on business
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Sam S, Manager at Sun Peaks Grand Hotel & Conference Centre, responded to this reviewResponded May 2, 2017
Dear Kevina,
Warm greetings from Sun Peaks Grand Hotel & Conference Centre!
Thank you so very much for leaving us with your wonderful feedback. We appreciate your time!
Sam Sarin
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The Grand Hotel and its staff exceeded my expectations and provided a beautiful ceremony and reception site for us and helped give us the most memorable night of our lives! Thank you to all who showed us a great time!
Date of stay: April 2017
Trip type: Traveled with family
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Sam S, Manager at Sun Peaks Grand Hotel & Conference Centre, responded to this reviewResponded April 28, 2017
Dear Mrs. Collins,
Thank you for taking the time to share your valuable feedback regarding your event with us. We truly appreciate your wonderful feedback.
We look forward to welcoming you back in the future!
Sam Sarin Sun Peaks Grand Hotel & Conference Centre.
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we attended for the wedding of a friend in april - the staff service was great - amicable, cheery, knowledgable. the hotel food options ( mantles ) for people with gluten and dairy allergies was poor and we ate elsewhere, in local restaurants that had good options.
Date of stay: April 2017
Trip type: Traveled as a couple
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Sam S, Manager at Sun Peaks Grand Hotel & Conference Centre, responded to this reviewResponded April 28, 2017
Dear Jeremy,
Thank you for taking the time to share your valuable feedback with us. We truly appreciate your feedback.
We pride ourselves in being able to provide an exceptional experience for our valued guests.
We have noted your comments about gluten free items being limited on the menu. Our Food & Beverage team would work diligently to incorporate them in subsequent menu upgrades.
We do offer catering options for all dietary requirements, but request that advance notice be provided to us. This would enable our chef's to cater accordingly.
We look forward to welcoming you back in the future!
Sam Sarin Director Operations Sun Peaks Grand Hotel & Conference Centre.
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Enjoyed the hotel, the restaurant staff is very friendly, good food, and close to the chair lifts and right in the village. They allow us to bring our dog and it is a great place to stay at Sun Peaks.
Date of stay: April 2017
Trip type: Traveled as a couple
Value
Location
Sleep Quality
Rooms
Cleanliness
Service
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Sam S, Manager at Sun Peaks Grand Hotel & Conference Centre, responded to this reviewResponded April 28, 2017
Dear 326shant,
Thank you for taking the time to share your valuable feedback with us.
We look forward to welcoming you back in the future!
Sam Sarin Sun Peaks Grand Hotel & Conference Centre.
Report response as inappropriateThank you. We appreciate your input.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.