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Reviewed May 22, 2019

We were impressed with the overall state of our accommodations. The first time ever that we didn't find anything to report to maintenance as a deficiency or need for improvement. Solid comfort in family facility.

Date of stay: May 2019
  • Trip type: Traveled with family
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Review collected in partnership with RCI
Thank Departure05073211584
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreaH5285, General Manager at Panorama Vacation Retreat at Horsethief Lodge, responded to this reviewResponded June 11, 2019

Thank you very much for taking the time to send this review. We certainly appreciate your feedback!

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Reviewed May 12, 2019

Why go on a shoulder quiet, great walking the valley trails and around the golf course, weather was fabulous 3c to19c deer, hummingbirds Purcell mountains at their best snow covered, babbling streams and peace and quiet, blessed
..

Room tip: Your on a mountain there and there is stairs be prepared.
Date of stay: May 2019
  • Trip type: Traveled as a couple
    • Value
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Review collected in partnership with this hotel
Thank james w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreaH5285, General Manager at Panorama Vacation Retreat at Horsethief Lodge, responded to this reviewResponded May 14, 2019

Thank you james w! You are so right!! What a perfect place to relax and enjoy the spring season. We look forward to welcoming you back in the future.

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Reviewed May 8, 2019

Booked off season for some good quality R&R. Although check-in was easy, we definitely felt like an interruption to the person at the desk. She couldn't get rid of us fast enough. The suite was nicely laid out and comfortable but always too hot or too cold. There was no happy medium with the heater and the bedding has seen better days. The other issues we had were likely due to it being off season - some workers showed up at our door Monday morning wanting access without any notification and another worker riding a quad was back and forth in front of our building all day, every day which got to be quite annoying after a few days. Oh, and a lack of eaves when its raining does not bode well for sleeping. Overall, the location was beautiful and the suite was sufficient for our needs. Customer service could use some improvement though.

Date of stay: May 2019
  • Trip type: Traveled as a couple
    • Value
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Review collected in partnership with AFVClub.ca
Thank DGS_in_Edm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreaH5285, General Manager at Panorama Vacation Retreat at Horsethief Lodge, responded to this reviewResponded May 14, 2019

Thank you for taking the time to write this review DGS_in _Edm. Feedback like this allows us to follow up with the team and ensure that we can improve our Customer Service. We are currently upgrading our heating system so we have plans in place to improve this temperature issue very shortly. The construction is a burden when you come to enjoy peace, quiet and R&R. I completely understand! It is difficult for us because we have lots of great improvements to make and they have to be done when there is no snow. We are limited by short time frames for getting the construction done. Thank you for recognizing our beautiful location. We look forward to welcoming you back in the future.

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Reviewed May 6, 2019

We have stayed at Panorama Resort many times, both summer and winter. This is our favorite with plenty of awesome skiing in the winter and gorgeous alpine trails in the summer. This trip was to attend a meeting, so a short visit, in the off season which limited some of the services. Still enjoyed the Valley Trail and the beauty of the mountains, Toby Creek, etc.

Date of stay: May 2019
  • Trip type: Traveled on business
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Review collected in partnership with this hotel
Thank 73pjp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreaH5285, General Manager at Panorama Vacation Retreat at Horsethief Lodge, responded to this reviewResponded May 14, 2019

Thank you 73pjp. We love to hear that you make trips in all seasons. I agree, this is a wonderful place! We look forward to welcoming you back again soon

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Reviewed May 3, 2019

Excellent location in the mountains. The hotels has everything you need and is very well maintained. The staff was super friendly and helpful. The suites were spacious and comfortable. Very convenient located close to everything that you need to do there.

Date of stay: April 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Armed Forces Vacation Club
Thank Melkis7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreaH5285, General Manager at Panorama Vacation Retreat at Horsethief Lodge, responded to this reviewResponded May 14, 2019

Thank you Melkis7! Our mountain views are pretty spectacular... a good reason to return. Thank you for recognizing our friendly and helpful staff and our well maintained suites. We look forward to welcoming you back in the future.

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