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“Disappointing finish”

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Panorama Mountain Resort
Ranked #1 of 2 Hotels in Panorama
Auckland Region, New Zealand
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Disappointing finish”
Reviewed March 7, 2014

Disappointing finish to our time at Panorama after some great snow and a relaxing stay. Shuttle service from Panorama to Banff showed very poor organisation. Considering how much the service cost the bus was very cold and drafty.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kimberleynz2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PanoramaMountain, Manager at Panorama Mountain Resort, responded to this review, March 27, 2014
I'm glad to hear that you enjoyed your stay, but sorry to hear that it ended with a poor experience on the shuttle. We hire an outside company to provide our shuttle services and normally they are very good, but we'll be sure to pass along your feedback and work with them to ensure a great experience for our guests.
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620 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (96)
Date | Rating
  • Dutch first
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English first
Kitchener, Canada
Level Contributor
469 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed March 5, 2014

I spent 2 nights at Panorama with my daughter and her 2 children after a 4 day camping trip. It was the best choice for us. Our 2 condo was perfect - spacious with all the amenities of home. It was central to the lifts and the rest of the resort's facilities. The pools, mini-golf, rock climbing and hiking were some of the activities did. This is the perfect family getaway with spectacular views.

  • Stayed July 2013, traveled with family
    • Value
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    • Rooms
    • Cleanliness
Helpful?
Thank Phil G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PanoramaMountain, Manager at Panorama Mountain Resort, responded to this review, March 9, 2014
Hi Phil,

Thank you for the great feedback. I'm glad to hear you had a fantastic vacation with us. We hope to see you again soon!

sm
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Calgary, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 25, 2014

Excellent accommodations right on the hill with fantastic staff everywhere you turned eager to help in anyway. The mountain has always been my favorite place to ski but this trip was even better than I remembered. The outdoor pool and hot tub were immaculately kept. I’m already planning my next trip in March.

Room Tip: Anywhere on the resort.
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  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Jon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PanoramaMountain, Manager at Panorama Mountain Resort, responded to this review, March 9, 2014
Hi Jon,

Great to hear that you had a fantastic trip and that you're coming back in March! We just had 19 CM of fresh snow at the Summit last night and it's been snowing fairly consistently since mid-February.

All the best,

sm
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Regina, Canada
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 25, 2014

We have gone to Panorama several times over the past 20 years to ski, and keep going back because overall , it is just a great place to ski and stay. You can park your car when you arrive, and forget about it until you leave. The accommodations are nicely arranged and very accessible to the lifts. We usually stay in an upper village condo unit , so it is basically a five minute walk to the quad chair, and a two minute walk to the wonderful hot pools for a soak after the ski day is done. The condos are clean and well kept, with good kitchen facilities if you are eating in. Good lockers for ski storage. This resort is one of the best I have seen for beginner skiers, with a real gentle but decent sized run and platter lift dedicated to beginners ( that`s where our son learned to ski, so we spent a lot of time on it ). The mountain has a real good vertical, so the runs can be nice and long, lots of real good groomed cruiser runs. The place could use a couple more restaurants, however the food is decent, and we always make sure to have at least one dinner at the heli-centre ( excellent always ). The ski and stay packages are quite a good deal. If you are strictly looking for powder, this place might not be your first choice however, as fresh snowfall seems not too frequent. Overall though, this is a great place for a ski holiday, and the scenery is incredible.

Room Tip: Upper Village condo units are best locations - close to lifts and hot pools
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  • Stayed February 2014, traveled with family
    • Value
    • Location
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Helpful?
Thank DandJ306
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PanoramaMountain, Manager at Panorama Mountain Resort, responded to this review, March 9, 2014
Hi DandJ306,

We love hearing about guests that love it here so much that they keep coming back again and again. We've been blessed with consistent snowfall since mid-February so conditions are fantastic right now!

We agree that it's a great place for beginners and it's only getting better. We're adding a new chairlift next season that's going to access the beginner terrain at the bottom of Founders Ridge (Ski Tip and Stringer trails). It'll provide a large section of the mountain dedicated to learning.

We'll see you again soon.

sm
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Spokane, Washington
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 23, 2014

We have stayed at Panorama for over 40 years in various locations in the village. You can't beat Pine Inn for convenience and price. The Condos in the upper village are beautiful and full of nice amenities. The lower village has super roomy time-share units we have enjoyed many times with small and larger groups. Hot tubs all over the village--smaller ones wherever you are staying, and everyone can use the larger pools at Panorama Springs--the kids can't get enough of it. There are tons of family activities and movies which the kids love, or you can be lazy and do nothing but lounge around.

We love the ski hill----often pretty hard packed, but we have also had some great powder days and love the long runs. Almost always we get beautiful sunshine and gorgeous views of the snow-capped mountains. We just this year tried the tubing hill, and it was a blast! We thought it was just for kids but is also very fun for adults.

In better weather, we absolutely love walking/hiking/running the village trail loop. You get really pretty views of the golf course and entire area, and it's only about 3.1 miles (??). Not hard. We have golfed at Greywolf--kind of spendy, but very nice and pretty. We have rafted Toby Creek and thoroughly loved that. There are lots of things to do.

The restaurants are good. We enjoy the specials because some are a bit expensive. It is nice to have full kitchens in most of the rooms except Pine Inn. We always eat one or two nights at the Heli Plex and can get really good and reasonable food at the T-Bar and Grill in the upper village. The food in Ski Tip Lodge can't be beat and is cooked fresh daily; it is excellent but is only opened while skiing is going on.

Heading to Panorama in another couple weeks, and we can't wait. They just got record breaking amounts of snow in the past week. Woo! Hoo!

Room Tip: My rating is based on our recent stay in Pine Lodge. Loved the upper floor for the view of the ski...
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  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Joni M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PanoramaMountain, Manager at Panorama Mountain Resort, responded to this review, March 9, 2014
Hi Joni,

What a great review! It's always great to hear vacation tips from someone who has been coming to Panorama for so long. It's really helpful for guests who have never been here before.

Yes, we have received tons of snow lately so your next trip should be amazing too!

Best regards,

sm
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Calgary, Canada
1 review
Reviewed February 20, 2014

I loved Panorama!! It was so peaceful and beautiful and so perfect for my family. Other resorts are often overcrowded and you can't stay on the mountain but here, everything was so close by. We had a wonderful time and the skiing was in incredible. Panorama is the best kept secret around.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Xterrax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PanoramaMountain, Manager at Panorama Mountain Resort, responded to this review, March 9, 2014
Hi Xterrax,

Thanks for the kind words. We agree that we're the best kept secret around .... but we're always happy to share our special place with new guests.

Hope to see you again soon.

sm
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Saskatoon, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 18, 2014

The resort at Panorama would be a good resort if they catered to those individuals who take yearly ski holidays, as the only way to get people to come back is to make sure they have a good time. These are the people who book their ski vacations in October/November and come to spend their hard earned money on good skiing. After booking my vacation I was bombarded with 1-3 emails a week from Panorama advertising their latest sale; including gift vouchers for the resort, discounts on lodging that was equal or greater than the early booking discounts, $55 lift tickets (which is the same price as that offered to those with Louise Cards) and $55/night lodging. This leaves a sour taste in your mouth.
Lets start of with the good aspects of Panorama Resort.
1) It has a huge variation in terrain that will keep skis of all abilities busy for several days
2) It is the in the top five for best ski in/ski out resort in BC
3) Most of the on hill accommodations are new and properly maintained
However for all of these good aspects of Panorama it lacks two major factors which are needed at a ski resort in the highly competitive kootenay region; SERVICE and SNOW!
The SNOW at Panorama is severely lacking and should be instead defined as ICE. Their method of snow measurement also needs to be adjusted, other ski resorts should adjust their measurement techniques as well (talking to you Lake Louise), to inform skiers that a base of 145 cm means you will be skiing on rocks on any terrain that is not serviced by snow making equipment or groomed regularly. To enjoyably ski a black of double black at Panorama, they need to register 200+ cm. Bring your rock skis or head up to Kicking Horse for better run coverage.
The SERVICE provided by the staff is abysmal; from check-in to cafeteria, lifties to ski patrol
BOOKING/CHECK-IN
Checking in was a disaster that apparently started before we even arrived, as we found out. When we booked we were told that we should pay extra money to ensure that our party would be placed in the same building, however, upon arriving we found out that same building means same complex in Panorama. In addition, Panorama's definition of "townhome" is not the same as other resorts like Kimberly, Whistler, SunPeaks, instead it would be better defined as a condo with neighbors on both sides as well as either above or below you. On top of that, providing a one parking spot for an 8 person condo is inexcusable, especially since their were parking stalls to spare around the complex because of units which were not rented out; be accommodating already!
ON HILL SERVICES are terrible. The cafeteria is incredibly slow, the lifties are more inclined to make pretty patterns in the snow than ensure that their is snow on the pick-up and drop off points of the chair-lift; nothing like standing up and needing the chair to push you past the plastic-fake snow platform. Snow-patrol is very controlling for those advanced skiers booking it down the taynton bowl run-out/lower green runs to get in line for the THREE CHAIRLIFT RIDES to get back to the best terrain on the mountain.
I know that all ski resorts have their drawbacks; Kicking horse has only one gondola which creates a crowd on the base of the mountain, Revelstoke is a long drive with expensive on-mountain accommodations, Lake Louise has no on mountain accommodations, Kimberley has old chairlifts, Fernie's chairlift layout is abysmal, but the experience that Panorama provided will having me looking else where to fill my 20+ ski days per year.

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Joshua B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PanoramaMountain, Manager at Panorama Mountain Resort, responded to this review, March 9, 2014
Hi Joshua,

Sounds like you enjoyed the resort and terrain but had a few issues while you were here. First of all, I'm really sorry to hear that you had some negative experiences. That is certainly not what we strive for. Let me try to address your concerns:

Snow conditions are variable at any ski hill and it sounds like they weren't ideal while you were here. Western Canada had an abnormally slow start in the snow department this year and everyone had below average snowfall. The good news is Mother Nature has turned in our favour and we received over 1 metre of light dry snow in the last few weeks. I can assure you that our method of measuring snow is extremely accurate and our avalanche crew are proud of their efforts to ensure accuracy. They have plots at the summit, mid-mountain, and village that are measured twice daily. Having said that, conditions are never the same all over the mountain.

With respect to the email offers, we do run sales throughout the winter but our early booking offer in October was our most flexible and best deal we offered all season. Our mid-season sales are generally targeted offers with some restrictions that are designed to fill in last minute availability.

I'm sorry to hear about your service experience. We work hard at providing exceptional customer service and we typically get great feedback about our overall service. We obviously didn't meet your expectations this time and I apologize for that.

sm
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Additional Information about Panorama Mountain Resort

Property: Panorama Mountain Resort
Address: 2000 Panorama Drive | 18 km (11 mi) west of Invermere, Panorama, British Columbia V0A 1T0, Canada
Location: Canada > British Columbia > Kootenay Rockies > Panorama
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #1 of 2 Hotels in Panorama
Price Range (Based on Average Rates): $
Hotel Class:3 star — Panorama Mountain Resort 3*
Number of rooms: 355
Official Description (provided by the hotel):
Located in the B.C. Rockies, Panorama Mountain Village is a family year-round resort. During the winter season Panorama features true slope side lodging with one of North America’s biggest vertical descents. Panorama offers daily shuttle service from the Calgary International Airport. The winter brings skiers from afar in search of Rocky Mountain powder and Panorama’s famed long groomed cruisers. The mountain is over 4000 vertical feet and has nearly 3000 acres of terrain. From the resort, guests can also Nordic ski, snowshoe, snowmobile and relax in Canada’s largest slope side hot pools.Also operating right out of the Village is rk heliski. Over 40 years of experience in the back country ensure safe and unforgettable skiing. rk heli-ski specializes in heli-ski adventures for intermediate and first time heli-skiers. During the summer season Panorama is home to the acclaimed Greywolf Golf Course. Designed by talented Canadian architect Doug Carrick, who has built many of Canada's best courses in the past decade, Greywolf features many holes that will be seared in your memory bank for a long time. Panorama is also home to the Panorama Bike Park. The park has a number of downhill trails to challenge riders of all levels. There are endless opportunities for family fun activities including: kids adventure camp, horseback riding, ATV tours, white water rafting, hiking, cross-country biking, mini-golf, fishing and more. ... more   less 
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Also Known As:
Panorama Mountain Village Hotel Panorama
Mountain Village Hotel Panorama
Mountain Village Resort Panorama

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