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“Kendall ruins a night”

Quaaout Lodge - Jack Sam's Restaurant
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Ranked #3 of 17 Restaurants in Chase
Price range: $9 - $30
Cuisines: American, Canadian, Native American
More restaurant details
Restaurant details
Good for: Scenic view, Large groups, Business meetings, Kids, Families with children, Special occasions, Local cuisine
Dining options: Dinner, Lunch, Brunch, Breakfast, Free Wifi, Full Bar, Highchairs Available, Parking Available, Reservations, Seating, Serves Alcohol, Waitstaff, Wheelchair Accessible
Description: Whether you are staying with us, just passing through, or are a Shuswap resident, dining out at Jack Sam's Restaurant at the Quaaout Lodge is a great way to treat yourself to something special. Jack Sam's Restaurant is located just off the lobby with a beautiful view of Little Shuswap Lake. Our Executive Chef has designed menu selections to delight all and provides the fare expected at a world class hotel.uests will find delicacies on the seasonal dinner and catering menus which honour the First Nations traditions of the region such as Venison, Cedar Board Salmon Fillet, Buffalo or Elk Ragout, and our traditional "Chicken or Salmon" in Clay (48hrs notice required) to name just a few.By partnering with local producers, we are happy to offer our efforts towards a locally sourced menu in the spirit of the 100 Mile Diet. The 100 Mile Diet motivates individuals to eat only foods grown within 100 miles from their home. In partnership with Heartland Foods and Farm Tours Cooperative we have adapted our menu to offer delectable dishes prepared using fresh produce and meats from local farmers and growers in season. Join us in eating locally for a global change!
Bellingham wa.
Level Contributor
6 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
“Kendall ruins a night”
Reviewed August 16, 2012

Kendall must think her customers are stupid.
After making a reservation for outside we are told when we arrive that there is a private party there.
Ok, this stuff happens, low and behold, all night no private party shows up!
We then ask to be seated by the window and Kendall says they are all reserved.
Guess what happens? One couple is seated for 8 window tables!
Luckily our waitress was very good, BUT Kendall ruined our evening. Thanks Kendall and I hope your boss reads this

  • Visited August 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Simon100_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RhysLaug, Front Office Manager at Quaaout Lodge - Jack Sam's Restaurant, responded to this review, September 16, 2012
It is good to hear that your server was very good, however it is troubling to hear about your unfortunate experience with regards to your reservation and seating.

We do encourage our patrons to make advance reservations in our restaurant to help us plan seatings to ensure a pleasant and timely dining experience. With that said, from time to time we do have occasions where a group may arrive unannounced, or makes alternate plans without notifying us, leaving reserved tables unused.

Without knowing the exact particulars of your experience, it is difficult to address your particular complaint. While a public form such as this is not appropriate for discussing the performance of individual employees, I invite you to contact our General Manager Stephan Wittmer in confidence with more precise details of yor experience so that he may take steps to avoid this sort of disappointment in the future.

Sincerely;

Rhys Laug
Accommodations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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165 reviews from our community

Visitor rating
    75
    46
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    8
    9
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Kamloops, Canada
Level Contributor
22 reviews
13 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
“A real gem!”
Reviewed July 16, 2012

The food and atmosphere are exceptiona! Service is quite outstanding. A must.

Visited July 2012
Helpful?
Thank Judy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RhysLaug, Front Office Manager at Quaaout Lodge - Jack Sam's Restaurant, responded to this review, July 23, 2012
We are always looking for ways to improve our guests' dining experience. Some recent additions at Jack Sam's include an expanded wine list, and adding to our unique offerings we now locally hand made birch bark baskets for buffet setups and bannock service.

Thank you for coming to visit us at the Quaaout Lodge and sharing your review of our Jack Sams Restaurant with other people looking for a unique dining experience in one of the Shuswap's most picturesque locations.

Sincerely;

Rhys Laug
Accommodations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, British Columbia, Canada
2 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Excellent buffet”
Reviewed July 11, 2012

Great breakfast buffet. Server was very friendly and food was hot and fresh

Visited July 2012
Helpful?
Thank Tom M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Front Office Manager at Quaaout Lodge - Jack Sam's Restaurant, responded to this review, July 13, 2012
We are happy to hear that you enjoyed the friendly service and great food that we enjoy providing to our guests and visitors.

Thank you for sharing your Quaaout Lodge & Jack Sam's experience with other TripAdvisor users.

Best regards;

Rhys Laug
Accommodations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Okotoks, Canada
Level Contributor
3 reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
“Great Food”
Reviewed June 29, 2012

We chose the Spa cuisine. Everything was fresh and crisp and healthy.

Visited June 2012
Helpful?
Thank MJOilers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Front Office Manager at Quaaout Lodge - Jack Sam's Restaurant, responded to this review, July 1, 2012
Thank you for posting your review.

We are happy to offer some healthier items on our menus denoted by the Le7Ke Spa logo next to the item on our menu.

Le7Ke Spa also offers specialized programs tailored to the particular nutritional and health goals of guests here on a wellness retreat. Spa Director Regular Wittmer offers personalized wellness packages from a few days to several weeks that include a special meal plan, accommodations, activities, and treatments.

We look forward to the opportunity to welcome you back again soon.

Thank you;

Rhys Laug
Accommodations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fraser Lake, Canada
Level Contributor
3 reviews
“Good food and drinks:)”
Reviewed June 19, 2012

Loved everything, the food and drink were great, and reasonably priced:)

Visited June 2012
Helpful?
Thank Fawn P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Front Office Manager at Quaaout Lodge - Jack Sam's Restaurant, responded to this review, June 21, 2012
Thank you for sharing your experience!

We look forward to welcoming you back the next time you visit the Shuswap.

Rhys Laug
Accommodations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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