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Best Western Sunrise Inn & Suites
Ranked #1 of 4 Hotels in Stony Plain
Certificate of Excellence
Vernon BC
Level 4 Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Book This Place!”
Reviewed April 2, 2010

Booked this through the Best Western Web Site and got a nice rate. We arrived early and hope to check in early, but the rooms were not ready yet and we arrived at 4pm and looked at the room.

We were quite impressed and the room was very clean, also a safe. included 2 bath robes, slippers. We had a microwave, a fridge and extra goodies like bath salts. The breakfast buffet was great and there was plenty.

The pool was very nice, nice business centre and free wireless with great connection speeds.

The place was well looked after and its quite new.

25 minutes from West Edmonton Mall and well worth the drive.
We highly recommend this place to anybody

  • Stayed April 2010, traveled as a couple
    • Value
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    • Sleep Quality
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Helpful?
1 Thank rickster0728
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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251 reviews from our community

Traveler rating
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    7
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See reviews for
116
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Canada
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 18, 2010

This is a very nice new hotel and we were happy with the value until we checked in. We stayed for three nights with two young children. The only issue, although quite a big one to us, was that we pre-paid for our reservation 1 1/2 months early to secure a good rate. When we checked in, the hotel gave us a room much smaller than we had paid for. Instead of a room with a separate king bedroom and a jetted tub, we received a much smaller room with a queen size bed and a very small bathtub. After 1 night and 3 room changes, they finally gave us the room we paid for but would not give us a partial refund for our first night. Their front desk staff gave us different versions of what they could do for us, criticising previous front desk staff when they disagreed with the answer we had been given. The Manager made the final decision that we would not receive a refund because they did not give refunds on prepaid reservations. So I would certainly warn against booking on-line and pre-paying as they did the bait and switch routine with us. Instead of an apology from the manager at the hotel, she gave us a 1-800 number for the national chain and took zero responsibility for the poor service we received. I am now awaiting a repsonse from the National office.

  • Stayed February 2010, traveled with family
    • Value
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Helpful?
3 Thank 4Staffords
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Level 6 Contributor
124 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed December 6, 2009

New hotel with amenities that are far beyond what you'd expect for the price they're charging. Free breakfast, free wireless internet, duvets, flat screen tvs, new workout equipment, etc. Nicest place around.

The internet was slow on one of the 5 nights I stayed there. Other nights were fine.

  • Stayed December 2009, traveled on business
    • Value
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Helpful?
1 Thank snowy013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 4, 2009

We had a great experience at this hotel on our recent trip to the Edmonton area. The hotel is very new and very clean. Great pool area with waterslide and shallower end for smaller kids. We stayed in a king suite and our reservation was somewhat mixed up and we were initially put into a one room suite despite asking for a two room suite (ie, separate bedroom) which we like so that our son can go to bed earlier than us. The front desk staff were excellent and went and checked the other room to make sure it was what we wanted before they sent us to a second room. And they offered us the corporate rate for the inconvenience - so we got a stunning king suite for $129. The bathroom was amazing with a huge soaker tub, gigantic shower, double sink etc. The only two small issues - it is more than the 17 minutes that they advertise in their brochure to the mall, but still within decent range - more like about 25 minutes. And the other thing is to make sure you are down for breakfast in plenty of time as the person looking after the breakfast didn't seem to enjoy his job too much and was starting to put stuff away by about 10:45 (breakfast was till 11am). One of the mornings he was whisking everything away even though about 8 people showed up just before 11am to eat. Despite that the breakfast was excellent - good selection for a continental. All in all an excellent experience and we will definitely stay there again next time we take a trip to the Edmonton area.

  • Stayed October 2009, traveled with family
    • Value
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Helpful?
1 Thank prairiecera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canada
Level 5 Contributor
78 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed October 3, 2009

We are so glad we stayed at this hotel, as was recommended by friends. The value for your dollar cannot be beat. It is only 20 min. from West Edmonton Mall. All the other decent/basic hotels near WEM are at least $30 more per night and have no breakfast or pool.

This hotel was impeccably clean. There is a fridge, microwave, and dishes in every room. The continental breakfast is more than a continental breakfast. We used the waterslide, pool, and hot tub a lot. Mostly we had the pool to ourselves, which was a nice bonus.

I asked for a travel crib the first night, and the front desk people said they didn't have any, but when I asked for a PLAY PEN the second day, the people said they did. (I guess younger staff don't know what that is.) That's okay; it's not imperative to me to have one (otherwise we would have brought our own), it just makes things a little easier to have one. Anyways, the crib was brand new and still had the tag on it!

Bottom line: we will try to stay here on future trips to Edmonton, and are recommending it to all our friends!

  • Stayed September 2009, traveled with family
    • Value
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Helpful?
1 Thank Canfamily_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jasper, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 28, 2009

Everything was amazing! New, clean, well-appointed and well-decorated! Service was also excellent and we appreciated the little store near the front desk! The pool and waterslide were perfect for little girls needing to burn some energy out of the hot sun! Mom and Dad loved the spa robes in the room and the free high speed internet in room. The free continental breakfast can't be beat! And last but not least, incredible prices-unbelievable value, good job Best Western!

  • Stayed July 2009, traveled with family
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Helpful?
1 Thank princessbnb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saskatchewan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 28, 2009

Brand new & very clean. Good service and friendly staff. Better than average continental breakfast is included. Pool with hot tub, sauna, and waterslide keeps the kids happy We paid the extra for the queen suite and were amazed at the size - it is more than double the size of a regular hotel room with two luxurious bathrooms, a full living room space, and very large bedroom - my estimate would be 600 square feet in total. Having stayed at more than 10 hotels in the West Edmonton-Spruce Grove-Stony Plain area in the past dozen years, this one outshines them all. Most definitely the best value around and well worth the 20 - 25 minute to the West Ed Mall. We will definitely be back.

  • Stayed July 2009, traveled with family
    • Value
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Helpful?
1 Thank Parentsto4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Sunrise Inn & Suites

Property: Best Western Sunrise Inn & Suites
Address: 3101 43 Ave, Stony Plain, Alberta T7Z 1L1, Canada
Phone Number:
Location: Canada > Alberta > Stony Plain
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Stony Plain
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Sunrise Inn & Suites 2.5*
Number of rooms: 110
Reservation Options:
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Also Known As:
Best Western Sunrise Hotel Stony Plain
Best Western Sunrise Inn And Suites
Best Western Sunrise Inn & Suites Stony Plain, Alberta

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