Room was large and comfortable. Service issues wth the TV and toilet were resolved quickly. The discount price for the long holiday weekend was lower than other comparable quality hotels in the community.
The next time the maintenance guy just walks in to a room, there will be consequences! You just dint walk into a room unless its on fire or emergency!
Dear Mr. Raymond C.: thank you for your comment. Our room attendants and maintenance staff have been instructed to knock three times before accessing a room when they are performing their duties; however, I have started an investigation with the limited information you have provided me. We are committed to our guests and appreciate your feedback. Please note that shall this incident have been reported immediately the matter would have been dealt with accordingly. Pedro Guzman GM 780-417-9402.
We booked with Super 8 after good experiences in other locations. Because we had dogs with us we were booked into a smoking room. It smelled terrible and the noisy and poor quality air conditioner could not alleviate the reek. The rooms were not cleaned well and we were forced to use the same dirty glasses for our entire 4 day stay. Towels were gray and had holes in some of them. Saturday night was a Cari-fest of drumming, singing, chanting and doors constantly banging until someone starting yelling at around 11:30 to quieten down. We would never stay here again and the fact it was a renovated truck stop was evident in every way except the grand front entrance.
Dear Ms. Lana C. Thank you for your feedback. I will follow up with our security company in regards to the disturbances you had on one of the nights you stayed at our hotel. I can assure you that all necessary measurements will be taken. Please note that Pets are welcomed in our Standard smoking rooms. We have a commitment with the rest of our guests who prefer to stay in rooms that are Pet free due to several reasons including allergies. There is one more hotel in the area that accepts pets that we can refer you to if you wish. Please accept my apologies for the inconvenience. Shall you have any additional comments or if I can be of assistance to you in the future, please contact me directly at 780-417-9402. Pedro Guzmán GM