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All reviewssawmill restaurantmain buildingvery nice hotelsausageliquor storeroom was clean and comfortableconvenient locationfamily hotela huge hitclose to downtownmotor innenjoy your stayfeel welcomebreakfast was includedlots of spacefantastic breakfastrooms are large
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Reviewed August 14, 2013

When traveling with a special needs child and active siblings - its great to have a hotel who goes above and beyond to make your stay a awesome experience! Awesome hotel,clean and inviting!
Pool,hot tub and WATERSLIDE! Thank you for a great summer vacation!

  • Stayed: August 2013, traveled with family
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Thank Sask_mom2many
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark L, Manager at Best Western Cold Lake Inn, responded to this reviewResponded August 25, 2013

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 780-594-4888.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Akash Patel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 13, 2013

Their cheap rooms are an old grungy motor inn that they bought, it stinks like cigarettes and definitely is not the comfortable hotel you think you are getting. If you want to stay at the Best Western make sure you REQUEST TO STAY IN THE NEW MOTEL SECTION, in which case you will pay extra, and get a terrible continental breakfast... Just try the Ramada instead.

  • Stayed: August 2013, traveled on business
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Review collected in partnership with Best Western
Thank wwDanww
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark L, Manager at Best Western Cold Lake Inn, responded to this reviewResponded August 25, 2013

Thank you for advising us about your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

Hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 780-594-4888.


Sincerely,

Akash Patel
BEST WESTERN Cold Lake Inn

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 2, 2013

We stayed one night , hotel was clean bed was comfortable . Staff was extremely friendly and professional. Continental breakfast was very tasty and had a good variety of food . Coffee was great. The pool was clean and water slide was a lot of fun , the kids has a great time .Would use Hotel again

  • Stayed: August 2013, traveled with family
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Review collected in partnership with Best Western
Thank Diane B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark L, Manager at Best Western Cold Lake Inn, responded to this reviewResponded August 25, 2013

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 780-594-4888.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Akash Patel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 25, 2013

-killed 6 bugs in my room, one of them in the bed -room felt wet, due to poor heating cooling system making the room feel like it was over humidified. Everything had a wet feel to it, including all my luggage when I left.

  • Stayed: July 2013, traveled on business
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Review collected in partnership with Best Western
Thank Paul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 23, 2013

I went here for 2 days business trip. at first I went for check-in they were 2 attendant on duty, I am 3rd. in line and in took me 3 minutes to reach the counter, a young tall, polite lady greeted me and shown the room. It was simply clean, new decoration, I am a little bit impressed with the breakfast and some facilities of this hotel.

  • Stayed: July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Maggie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark L, Manager at Best Western Cold Lake Inn, responded to this reviewResponded August 25, 2013

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 780-594-4888.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Akash Patel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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