Stopped at this A&W on route from Lethbridge to Calgary for a quick lunch. We order the Momma combo and 2 Veggie Burger combos. My daughter found a short and curly hair on the veggie burger as she was adding condiments. Returned it and asked for another which the order counter was pleased to do. Second, daughter found mold on her bun. Returned it and the order counter started making another. First daughter got her replacement burger and it had mold on the bun. Returned it and asked for both veggie burgers to be put on white buns. Supervisor brought both new veggie burgers to us along with a complementary order of fries and 3 desserts. Unfortunately, she had to speak and tell us that she had checked the bun tag and that there was no way that there was mold on the earlier buns. She claimed it was flour. Well we know the difference between mold and flour. Never argue with a customer. Replacements were great and that is what a business should do. Five stars for that. The contrary comment about the mold was out of place. She needs to read Things Restaurant Staffers Should Never Do. Zero stars for that.
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