We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Sadly the customer doesn't come first!”
Review of Ristorante DiVino - CLOSED

Ristorante DiVino
Price range: $9 - $42
Dining options: Late Night, Reservations
Restaurant details
Dining options: Late Night, Reservations
Reviewed August 7, 2013

We visited this restaurant three times during our stay in Locarno. Excellent position with shaded outside seating with a great view across the lake. Good food. Sadly they showed their true colours [and total lack of consideration/customer service] on our third visit. We arrived, ordered drinks and our meal [warm]. Our drinks arrived and we waited. After a while we were informed that there had been a local power cut and we should wait. We waited. Other diners arrived and placed their orders. We waited. Other diners arrived and placed their orders.We waited. Other diners arrived and placed their orders.... No explanations. No updates. No 'would you like another drink?' No 'please help yourself to the salad bar whilst the problem is sorted out'. Nothing!
After well over an hour's wait we decided to leave [and had a very nice pizza nearby!] All we received was a pathetic 'sorry', no attempt to placate us or keep us there and no reduction in the drinks bill. A shame that they can't look after their customers as everything else is positive.

    • Value
    • Atmosphere
    • Service
    • Food
Thank Stefan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviews (166)
There are newer reviews for Ristorante DiVino
See the most recent reviews
Traveler rating
Traveler type
Time of year
Language

24 - 28 of 166 reviews

Reviewed July 29, 2013

Had to go back again for the second time. It was that good. Dessert was average but the portion of the mains should leave you with very little room for dessert. Great location, great view and great service. Fresh and quality ingredients used and the chef did wonder to them. You know there is one or two happy Italian doing his thing in the kitchen, the good old Italian way. Try it.

    • Value
    • Atmosphere
    • Service
    • Food
Thank Henry Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 28, 2013

As living nearby I visit this restaurant regularly , to be sure to have a place it is better to reserve.
The restaurant is situated at the Muralto Sea side, there are indoor and outdoor places.
The staff is always very friendly and accurate, I never waited long.
The restaurant offers al kind of plates from pizza to regional plates, Last time I went there with my family we had as appetizer the Vitello Tonnato and the beef carpaccio, Both excellent. Also the Grilled fish plate and the beef filet were very good.
This restaurant is a place not only for tourists but also the locals eat there, but maybe you find them more off-season.

Thank Ticino4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 24, 2013

we came here for dinner because our hotel recommended it. my wife had a small salad while I had a local sausage for starters, main course were tasty pizza and linguini frutti di mare.it started raining while we were waiting for the food. all staff came running out nervously and started planting parasols all over the terrace to protect the customers from the rain, apologising for the weather. we had a great local wine and overall it was a sweet and snug experience. the waitress enjoyed our amusing tries at italian and helped us find the words without switching to english. avoid the piazza grande, come here instead, lake view included. beautiful.

    • Value
    • Atmosphere
    • Service
    • Food
Thank Geijscher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 20, 2013

I had a salad and a Pizza for a good prize. Value for money. The Pizza was good, but not like I expect for a Italian Restaurant. You can get the same good quality in the german part of Switzerland

    • Value
    • Atmosphere
    • Service
    • Food
Thank Yetitubi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers who viewed Ristorante DiVino also viewed

 

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing