We visited this restaurant three times during our stay in Locarno. Excellent position with shaded outside seating with a great view across the lake. Good food. Sadly they showed their true colours [and total lack of consideration/customer service] on our third visit. We arrived, ordered drinks and our meal [warm]. Our drinks arrived and we waited. After a while we were informed that there had been a local power cut and we should wait. We waited. Other diners arrived and placed their orders. We waited. Other diners arrived and placed their orders.We waited. Other diners arrived and placed their orders.... No explanations. No updates. No 'would you like another drink?' No 'please help yourself to the salad bar whilst the problem is sorted out'. Nothing!
After well over an hour's wait we decided to leave [and had a very nice pizza nearby!] All we received was a pathetic 'sorry', no attempt to placate us or keep us there and no reduction in the drinks bill. A shame that they can't look after their customers as everything else is positive.
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