Checked into room 306-immediately went down to tell the assistant manager the room was dirty-black footprints in the tub, shower walls and floor unwashed, grey hairs on the sink, room not vacuumed and kitchen floor dirty. She told me she would have the room cleaned, as they were short on housekeepers. HINT-IF YOU ARE SHORT ON HOUSEKEEPERS PAY THEM MORE-THIS IS NOT YOUR GUESTS PROBLEM IT IS YOURS! Bottom line-after asking 3 other front desk clerks room still was not clean. Day 2-asked assistant manager again to please have our room cleaned-did not want to shower in others dirt. She gave us a new room. So I packed up for 4 people and unpacked in a different room which was cleaner but still dirty. Some assistance
changing rooms would have been nice-but the assistant manager was much too busy on the phone to acknowledge my existence. She must not have realized I was on holidays. Best thing about this hotel is Fransioux-they should pay him well to keep him
Stayed in room 306. Immediately after checking inn went down and told the assistant G.M the room was dirty. The bath tub had dirty black footprints, the shower stall and floor were filthy, grey hairs on the sink, not vacuumed and sticky dirty kitchen floor. The kind that squeaks with grime every time you take a step. Oh ya-not to forget was the huge spider web in the corner filled to the hilt with construction debris. Assistant manager was so busy taking care of some business or other -but said she would have the room cleaned. Bottom line-and after asking 3 other desk staff room still dirty. HINT-I AM AWARE YOU ARE SHORT ON HOUSEKEEPERS SO PAY THEM MORE FOR A HARD JOB-ALSO NOT THE GUESTS PROBLEM THAT YOU ARE SHORT STAFFED IT IS YOURS-DONT BUILD A LARGE NEW HOTEL IF YOU CAN NOT AFFORD TO STAFF IT. So second night the assistant manager was again working. I told her the room was still dirty. She sent me to pack up to go to another room. She did not even offer to give me some help changing rooms to a somewhat cleaner room. This really ticked me off-again she was too busy to even acknowledge my returning the room key. Took me an hour to pack and unpack on holidays. The best staff member I came across was Fransioux-you really should pay him a good wage to keep him.
- Official Description (provided by the hotel):
- The HYATT house™ Minot is a 130 room, 4-story building located in Minot, North Dakota and is only three miles away from the Minot State University, five miles from local shopping, two miles from the Minot International Airport and just a short drive from Minot Air Force Base. The lobby, bar, meeting and business rooms offer the convenience of hotel living. The hotel suites offer the comforts of a home away from home.All HYATT house hotels are smoke-free. While lodging in Minot, ND, you will enjoy a complimentary hot breakfast, with made-to-order omelets prepared exactly to your liking. The indoor pool and fitness center will provide relaxation and a healthy lifestyle while away from home, and our knowledgeable Front Desk Hosts are available 24 hours a day to assist with your requests. In addition, the H BAR welcomes travelers 7 days a week from 5pm -10pm, offering our new Sip+Savor Menu, featuring home-cooked comforts including gourmet Grilled Cheese Sandwiches, Chef-Crafted TV Dinners, delicious new apps like the Tomato Mozzy Bread and more.For guests looking for lodging near Minot Air Force Base, we are located on the northern side of Minot, ND, closer to Minot AFB than other hotels. Our goal is to make your stay in Minot, North Dakota as comfortable and convenient as home. #1 Business Hotel in Minot #1 Luxury Hotel in Minot ... more less
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