I booked the reservation through hotels.com and arrived at the hotel around midnight-to find it closed. Luckily there was a sign on the door saying to call their sister hotel if there were any problems, I did and informed the woman that despite me having a reservation no one was in sight to help me, she kindly told me she would call the Magic City Hotel manager. Not long after I got off the phone Halei G arrived to help, poor thing must have been sleeping because she was dressed for bed. Once inside she tried to find my reservation only to tell me that there was no record of it, luckily I had with me a copy of my receipt and reservation from hotels.com. After that mess she politely told me that because they were not expecting anyone the only available room they had vacant was an uncleaned, smoking, room. Considering it was after midnight myself and my friends told her we weren't picky and would take the room if thats all she had. As non smokers we found the room to be difficult to breathe in because it really did wreak of smoke, the stench stained our clothes days even after we checked out, including some of our clothes that we never even unpacked. Understandably Halei said that they had been having some computer problems because of the recent storm (it was raining when we first arrived). The room itself, besides the stench, was okay. It had enough beds, a fridge, and a working bathroom and that's all we really cared about. Just a rough experience getting to the room. Halei G was a sweetheart and felt really bad about the situation and I thank her for helping us. Customer service wise the experience was great, but sadly the nice staff is not enough to convince me to continue being a Magic City Hotel Customer. I'm posting this review a little over 2 months after the experience, by listing #102 I hope I still receive a reimbursement of 20% since Halei told me I would... #102 reservation #1677
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