We were pleasantly surprised by the room and breakfast .Our flight got in late so we were at the hotel at 11: 40 p.m.. We had a reservation but the woman in charge was training a new person and proceeded to have her check us in. She actually scolded her in front of us and when we asked if we could just get our key (we were prepaid) she kept saying " I need to do this first" and said it 3 more times as we were standing there, waiting. The trainee was embarrassed as were we. I was proud of her for not telling her what she could do with her job. Then she told us we were a "No show". We reported all of this to the manager and she was very kind and apologized and said we would be a "no show" after 7 a.m. the next morning. So it took us 20 minutes to check in but because the manager was kind and the trainee tried so hard we came back 6 days later on our return. Mainstay was great........one person can spoil a good stay!
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