My husband and I and our 16mth old child stayed at this NON-SMOKING advertised hotel for one night and one night only. The outside of the hotel is very deceiving. It looks to be a modern, well kept property, however, it was far from it. When we got into our room #120, it smelt like cigarette smoke and cheap cologne! We turned on the bathroom fan, opened the window a bit and left the room for a couple of hours for it to air out. When we came back to the room, the awful combination smell was still there, so we went to the front desk and asked to change rooms. Of course, they inform us that they have no other rooms available for the night, but will give us a $20 reduction in rate. In talking with the Front Desk manager, she mentions to us that we should learn for next time that when you book into a non-smoking hotel that you should ask for a room that is not on the main floor and not near an exit door because all the smokers will go to that area outside to smoke and there is a chance that the smoke will come through the heating system. WHAT!!!! We couldn't believe it!!! Call us naive, but we have never heard that before. Apparently the registers in each room are vented individually to the outside, so that when people were smoking outside our room, which was next to the exit door, and the heat in the register would kick in, so would the smoke from the outside. At this point the security guard came with us to our room to put a deodorizer on the register and I asked him if they had complaints like this before, and he said yes, all the time with the main floor rooms that are beside the exit doors. If this is the case, maybe THEY should tell their customers about this issue! When the deodorizer (which I initially thought was the cheap cologne smell) started giving off its not so pleasant smell when the register started, it made it 10 times worse, so out went the deodorizer! What really put me over the edge was about 1/2 hour later (which is now midnight), the security guard is smoking outside our room!!! He may as well have been standing at the end of the bed in our room smoking!! So once again, back to the front desk I go, this time REFUSING to pay for the room at all. The girl at the front desk has now assured me that we will not be charged for our room, but of course does not apologize for anything, and neither does the security guard who has now joined us after his cigarette! In the morning, after only a couple of hours of sleep, my husband went to the Front Desk to check out and make sure that our credit card on file will not be charged for anything, they assured him and give him a $0 receipt, so that would make any human being believe that they were not being charged......wouldn't it! Nope, the friends we were meeting for the weekend had paid for our room when they checked out.....and it was the same girl who I had talked to at 1am, and who my husband talked to! WHAT A SCAM! I would never recommend this hotel to anyone! DO NOT STAY HERE!! However, our holiday was not completly ruined because the next night we stayed at the Sleep Inn.......now this is a GREAT 5* hotel in our mind that we would recommend to everyone!
- Official Description (provided by the hotel):
- Welcome to Fairfield Inn Minot, the modern traveler's choice for hotels in Minot, ND. Our hotel is conveniently located next to Dakota Square Mall, featuring fantastic shopping at Herberger's, Sears, Barnes & Noble, Old Navy and Target. Enjoy the indoor Splash Down Dakota Water Park. Fairfield Inn is an easy drive from Minot State University, Boeing, the Minot Air Force Base, Maysa Arena, Trinity Hospital and more. ... more less
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- Also Known As:
- Fairfield Inn Minot Hotel Minot
- Fairfield Minot
- Minot Fairfield Inn