I guess service depends largely on where you're from and who is currently sitting behind the counter. We got both excellent service and bad service during our stay and we have very mixed feelings about that.
We stayed for a week and our holiday was off to a not so pleasant start. Our flight got delayed and we got to check in at six in the morning. No one was at the reception and the room they eventually provided us was unprepared. If you think about an all-inclusive deal at a hotel in a resort, you'd think toiletries are elementary. For us it was only a mini bar soap, nothing else. The shower head holder was broken, too.
Also the hotel doesn't offer bottled water in rooms.
Since we used the room for mostly sleeping, we didn't have such high expectations.The location of the hotel is spot-on for those who like a good night's rest, since they don't have party places nearby and the neighborhood is nice and quiet. Transportation-wise it's not far from the center and bus connectivity is very good also (main bus: 409; price 3 lev/person)!
The pool seems small, but it does it's job well. Very nice.
Food is okay. Nearest shop is Lidl, maybe 250m away.
All in all it's a good location holiday-wise and I'd definitely recommend it to people I know.More