I just returned from a week with my family at this hotel and all I can advise people is do not go near either this hotel or this resort, whatever you do. The hotel staff are rude, inexperienced and arrogant. The management is rude and incompetent. Upon check-in, we were given the wrong room on the wrong side of the hotel, despite being told specifically which room we were booking through the agency. Other highlights include a breakfast that makes one sick, extremely dirty resort during which in the evening I saw a rat as large as a cat (or at least a guinea pig) and unfortunately even the Black Sea is currently dirty due to 6 weeks of very unsettled weather earlier in the summer. You are asked to pay for internet in the room (unusual for Bulgaria), you are asked to pay to use the loungers by the pool (even if you are a hotel guest) and you are even asked to rent a towel from the lifeguard if you use the pool (even if you are a hotel guest). When my wife argued about this, the lifeguard violently snatched the towel from her hands and yelled at her. I have been coming to Bulgaria on visits for 20 years and have honestly never seen this level of rudeness and dirtiness at either a hotel or the beaches. I do not normally write hotel or airline reviews, but wanted to put this into the public domain so that others do not waste their time or money with this hotel or resort as my family has done.
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- Also Known As:
- Koral Hotel Golden Sands
- Hotel Koral Bulgaria/Varna Province