I stayed with my husband in September for a few days, it was part of our Bulgaria trip. The staff and especially hotel management were very helpful. I absolutely enjoyed my time at Golden Sands and definitely will come back, possibly for longer this time.
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I would give 0 stars if I could. Rude receptionist told us at the very beginning of our stay that she can't advise us what are the tv channels we can watch ,because "madam,I am not here to watch the TV!"The rest of the interaction with the employees during our stay was similar if not worse. Very unexpected considering the advertising they have. It would have been somehow bearable if the rest was ok, BUT IT WAS WORSE. Low hygiene and low quality food and beverages including alkohol,which the staff hides!!! , pool that is either closed for clients or not cleaned!!! This place is a joke,my advice is - find yourself a proper hotel that knows a thing or two about customer service and qulity.
Old rooms,almost the same food every day, dirty pool and also the sunbeds with mattresses, and so many other things..
My room wasn't clean, the easy-chair is full with spots, the drapes is damaged.
I never come back hier!!
Stayed here with my husband can honestly say what a fantastic time we had ' Hotel amazing food amazing staff amazing really friendly and go all out to make sure you have a lovely stay. Emilia the hotel manager is lovely excellent at her job and makes sure you want for nothing xx waiter of hotel is just brilliant and makes you stay perfect xx will definitely be back and would definitely recommend this hotel to couples singles and families xx
The location is very good, the main street and the beach are in the near. The staff is very helpful and kind.
The choice and the quality of the breakfast could be better. Our room wasn't cleaned when we arrived, but after we indicated the problem, they did it.
I spent one week in this hotel. The staff was helpful and friendly especially the manager Emilia. She really took good care of me...she was always available. I never had any issues with the room and the cleaning people did a wonderful job. Overall I would say the staff went above and beyond their duties to see to it that I had an enjoyable stay in Bulgaria.
