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“Nice resort but for a very undemanding traveler”

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Marina Grand Beach Hotel
Ranked #12 of 110 Hotels in Golden Sands
Certificate of Excellence
Reviewed June 15, 2012

The hotel has a very nice location - facing the beach, and the rooms with sea view are great. The amenities are just enough for a standard beach vacation. The hotel is more of a family hotel, not very good for couples and young people. The food in the restaurant is not very good, they often put rotten fruit and vegetables for guests, and the choice of drinks is poor, too. The overall service is also quite poor, very few people trying to really be nice to guests. Our hosekeeper was very good, but the next day we had awful cleaning. The older lady cleans well. The front desk was also like that - some people working very good and caring for guests, the others not even bothering to listen to you.
Last day we had this very bad situation with the taxi to the airport. We checked out and asked the guy to call a taxi to Varna airport. Then we asked, how much would it cost. When we came from the airport, we only paid 20 euros. So we left ourselves 45 leva (a little bit more than 25 euro) for the way back. The guy told us it would cost 30 leva. But when the driver came, I just intuitively asked him to confirm the price: he said 65 leva. Ridiculous! We went to reception only to see that the front desk agent did not hear us saying the word "airport". Yeah, well, like we decided to go for a walk in Varna with our suitcases :)
The driver was very rude, and was almost yelling at us. While we know how much he spent on petrol, as we took a car for two days. So my advice is when you leave Golden Sands, try to avoid these taxis. Just search for a normal taxi company or get in touch with the driver who brings you from the airport.
All the rest except for the fact we could not play table tennis, because animators take the balls, and they had day off when we asked, was fine. :) In general, if you avoid paying too much attention to what is called 'good service', you can just enjoy yourself.

Room Tip: Pick top floor sea view
  • Stayed: June 2012, traveled as a couple
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1  Thank Milka4eva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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93 - 99 of 219 reviews

Reviewed June 13, 2012

We have stayed at this hotel four times & we will be back again in September because we have found everything is very well run to give the customer total satisfaction

  • Stayed: September 2011
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3  Thank Harmsie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 5, 2012

Very good location for Golden Sands (as from most of the hotels you need a car to go to the beach... this one is really front row!). Clean rooms- no objections whatsoever. Average food- but read again the title! Sunbeds and umbrellas are free only at the pool, not on the beach (where they get pretty expensive). Tip: for the pool towels you have to pay a deposit- take care if you leave early in the morning- you will need to do something with the money... (20 levas per towel). Tip: read carefully what, when and where drinks/food are included- some tourists seem to expect more than promised; this is just an all inclusive, not a super all inclusive- you have to be happy with the local whisky (baaaad), not to complain that you do not receive a Chivas for free...Smoking now allowed only on the bars terraces, at the restaurant not even on the terrace. Special note for the animation- more than I would have personnally expected in Bulgaria (no offencs)

Room Tip: Pay for the sea view- it worth every penny. And if you want to see sunrise from your balcony choose...
  • Stayed: June 2012, traveled with family
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5  Thank LouCaRomania
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 28, 2012

First Marina Grand Hotel can not be called a 5-star hotel. On arrival, we were told that the hotel has only 15 to 20 parking spaces, and if places are filled they don't care where the car park. Luckily we found parking place, but the reception surprise: I was asked to sign a paper and the hotel is not liable if my car is stolen or broken.
At breakfast we were given moldy bread, I drew attention to this first day and the next day we found the same moldy bread.
The hotel staff from those so called parking to reception behaved as if we were owed ​​something.
The cherry on the cake was in the end when we had to pay a few drinks in the mini bar which we did not drink.(practice we understand that they wear to the hotel).
Overall the hotel looks good, is clean, spacious rooms, but the staff leaves much to be desired.
I do not recommend you staying at this hotel, because you might spoil your holiday.

  • Stayed: May 2012, traveled as a couple
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2  Thank Alex B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 26, 2012

Situated in a good location in the Southern Part of Golden Sands, with the beach and bar areas just a short stroll away, to avoid disappointment imagine this property as being 3star to maybe 4 (at a stretch) compared to Western Europe standards. Bear in mind this is Bulgaria and with the exception of well known International hotel chains like Hilton, Sheraton, Marriott etc any other hotel in Bulgaria which claims to be 5 Star will usually not be the case.
As a good fun, family holiday hotel with comfortable rooms, nice pool, bars and public areas and reasonably palatable food if you are on half board, then I too would award it 5Stars.
But on the minus side:
Not enough lifts which causes long waits especially at the peak time breakfast periods.
Not enough Sun loungers for the Swimming Pool area.
But have stayed here on two occasions now and would probably return. This hotel has got a nice feel about it.

  • Stayed: June 2011, traveled as a couple
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2  Thank hiintown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 11, 2012

Was expecting something like it. As a hole, not so much disappointed, but not impressed as well. Room was nothing special, spacious, convenient but not as it should be in a real 5 star hotel. Only one restaurant, which is a disadvantage. Food – fair enough, but repeated. Staff were friendly, most liked animation team. They were really good, but only 2 people, for about 600 guests?! Good nightlife in the area, but hotel as whole – with quite small areas for so much rooms. Not the worst, but I have experienced better.

  • Stayed: May 2012, traveled solo
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2  Thank Ivan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 15, 2012

We visited the hotel at the first day of the season....maybe will not be totally honest to give this review but I do believe it is better to know the details befor you book
The hotel is not a five star hotel, closer to 4 or less. The food is not good, maybe looking good but the taste is really low quality , it is always an " almost" ok , e.g- there is no butter just ugly margarine, no dissent coffee at the breakfast just ugly coffee from cheap coffee machines, the lowest quality of kids flakes, vegetables soup with a gray look and more...
We Came with kids, the animation team ( sweet people but lack of training) didn't have ideas of how to play with groups of kids who gathered near them, no toys or games ideas just painting... Painting all day long.
A the pool you need to pay to use the Jacuzzi ( first time even for me )
The all inclusive is "cheap "and low quality ever seen in varna ( I visited 7 hotels so far in the last 5 years). If you ask for Water in this system you are givven with tap water although the hotel book state do not dring tap water. They include soft dring but not even one light drink, why?
The rooms are decorated old style, old certains ( yellow flowers from the 70s). When your neighbor is using the shower, toilet or having sex we can all hear them out ... The kids had hard time to get some sleep like this.

The big plus is the staff, they try so hard and smile all the time, they really care.
You keep thinking how sad it is they are stuck in this hotel....
The parking area is treated like a mafia, beware you might not have a parking space.

Stayed: April 2012
5  Thank Mentorit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Marina Grand Beach Hotel

Address: Golden Sands, Golden Sands 9007, Bulgaria
Location: Bulgaria > Varna Province > Golden Sands
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#6 Family Hotel in Golden Sands
#10 Luxury Hotel in Golden Sands
#10 Spa Hotel in Golden Sands
Price Range: $64 - $176 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Marina Grand Beach Hotel 4*
Number of rooms: 234
Official Description (provided by the hotel):
Marina Grand Beach hotel is a 4-star hotel, just 30 m away from the sandy beach in Golden Sands resort and 18 km away from the beautiful Bulgarian city Varna. This All inclusive Plus- hotel features excellent facilities and services, original atmosphere and spectacular views of the Black Sea coast. Marina Grand Beach hotel offers 186 modern furnished double rooms and 48 Suites, from which 5 Suites Deluxe, impressing with their style and finesse. All spacious double rooms and suites, most of which overlooking the sea, are comfortably furnished with stylish furniture, balcony, telephone, air conditioning, mini bar, Wi-Fi, cable TV, safety deposit box, bath, bathrobe and hair dryer. The dining at Marina Grand Beach will delight the guests with pleasantly relaxed atmosphere and delicious cuisine. The main restaurant serves from healthy breakfast to hearty dinner. The guests can enjoy their drinks in the unique ambiance of the lobby bar, mezzanine bar with a terrace, pastry shop and pool bar. They can use free of charge natural sunlight indoor swimming pool and fitness center, squash and table tennis and relax by the beautiful outdoor swimming pool. Marina Grand Beach hotel offers varied entertainment program for adults and children. Professional animation team takes care of the youngest guests. At their disposal are children`s buffet, separate children`s pool, children`s playground and mini club. The SPA center at Marina Grand Beach hotel offers a wide range of wellness, SPA procedures and treatments, performed by therapists with extensive experience. The clients can relax in the sauna, jacuzzi or steam bath, combined with a snow room and salt room. The special care, together with professional knowledge and personal attention, given to each guest, create atmosphere of coziness and comfort, contributing to entirely memorable experience for its visitors. ... more   less 
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Also Known As:
Marina Grand Beach Hotel Golden Sands, Bulgaria - Varna Province
Marina Grand Beach Golden Sands

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