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“faulty service” 2 of 5 bubbles
Review of Marina Grand Beach

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Marina Grand Beach
Ranked #12 of 110 Hotels in Golden Sands
Bucharest, Romania
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“faulty service”
2 of 5 bubbles Reviewed May 28, 2012

First Marina Grand Hotel can not be called a 5-star hotel. On arrival, we were told that the hotel has only 15 to 20 parking spaces, and if places are filled they don't care where the car park. Luckily we found parking place, but the reception surprise: I was asked to sign a paper and the hotel is not liable if my car is stolen or broken.
At breakfast we were given moldy bread, I drew attention to this first day and the next day we found the same moldy bread.
The hotel staff from those so called parking to reception behaved as if we were owed ​​something.
The cherry on the cake was in the end when we had to pay a few drinks in the mini bar which we did not drink.(practice we understand that they wear to the hotel).
Overall the hotel looks good, is clean, spacious rooms, but the staff leaves much to be desired.
I do not recommend you staying at this hotel, because you might spoil your holiday.

  • Stayed May 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Alex B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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193 reviews from our community

Traveler rating
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    41
    11
    8
See reviews for
88
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2
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Russian first
  • Any
English first
London, United Kingdom
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed May 26, 2012

Situated in a good location in the Southern Part of Golden Sands, with the beach and bar areas just a short stroll away, to avoid disappointment imagine this property as being 3star to maybe 4 (at a stretch) compared to Western Europe standards. Bear in mind this is Bulgaria and with the exception of well known International hotel chains like Hilton, Sheraton, Marriott etc any other hotel in Bulgaria which claims to be 5 Star will usually not be the case.
As a good fun, family holiday hotel with comfortable rooms, nice pool, bars and public areas and reasonably palatable food if you are on half board, then I too would award it 5Stars.
But on the minus side:
Not enough lifts which causes long waits especially at the peak time breakfast periods.
Not enough Sun loungers for the Swimming Pool area.
But have stayed here on two occasions now and would probably return. This hotel has got a nice feel about it.

  • Stayed June 2011, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank hiintown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Odessa, Ukraine
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed May 11, 2012

Was expecting something like it. As a hole, not so much disappointed, but not impressed as well. Room was nothing special, spacious, convenient but not as it should be in a real 5 star hotel. Only one restaurant, which is a disadvantage. Food – fair enough, but repeated. Staff were friendly, most liked animation team. They were really good, but only 2 people, for about 600 guests?! Good nightlife in the area, but hotel as whole – with quite small areas for so much rooms. Not the worst, but I have experienced better.

  • Stayed May 2012, traveled solo
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Ivan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
44 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
2 of 5 bubbles Reviewed April 15, 2012 via mobile

We visited the hotel at the first day of the season....maybe will not be totally honest to give this review but I do believe it is better to know the details befor you book
The hotel is not a five star hotel, closer to 4 or less. The food is not good, maybe looking good but the taste is really low quality , it is always an " almost" ok , e.g- there is no butter just ugly margarine, no dissent coffee at the breakfast just ugly coffee from cheap coffee machines, the lowest quality of kids flakes, vegetables soup with a gray look and more...
We Came with kids, the animation team ( sweet people but lack of training) didn't have ideas of how to play with groups of kids who gathered near them, no toys or games ideas just painting... Painting all day long.
A the pool you need to pay to use the Jacuzzi ( first time even for me )
The all inclusive is "cheap "and low quality ever seen in varna ( I visited 7 hotels so far in the last 5 years). If you ask for Water in this system you are givven with tap water although the hotel book state do not dring tap water. They include soft dring but not even one light drink, why?
The rooms are decorated old style, old certains ( yellow flowers from the 70s). When your neighbor is using the shower, toilet or having sex we can all hear them out ... The kids had hard time to get some sleep like this.

The big plus is the staff, they try so hard and smile all the time, they really care.
You keep thinking how sad it is they are stuck in this hotel....
The parking area is treated like a mafia, beware you might not have a parking space.

Stayed April 2012
Helpful?
5 Thank Mentorit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed March 27, 2012

We are Going back this September for the fourth time. Great value for money, clean, tidy hotel with very pleasant hard working staff in all departments. Reception staff friendly and helpful which is not always the case in other hotels. Lovely large clean rooms with either a sea view or pool view. Clean towels whenever needed.

Alway plenty of choice at mealtimes and at the time of year we go we have never had a problem with getting a sun bed.

However we did prefer the hotel a couple of years ago when there were sun loungers on the mezzanine level. Now although there are tables and chairs set out, very few people seem to use it during the day. Perhaps there could be a mix of sunbeds and tables for people who don't want to go in the pool but would still like to sunbathe in quieter surroundings. We also missed Mary and Dessie.

That said, I find it difficult to understand anyone criticising this hotel. For what you pay it is excellent value for money and we are looking forward to returning.

  • Stayed September 2011
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
7 Thank Glenrothe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bucharest, Romania
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed December 19, 2011

Good hotel, in a great location, on the beach. Rooms very big and clean, but poor service, staff not very friendly, all inclusive sistem not high quality, poor offer on the buffet.

  • Stayed June 2011, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
5 Thank AlexandraMT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liverpool, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed September 26, 2011

I have just returned from my third visit to the Marina Grand Beach, Hotel is excellent in all areas - food, location, views, rooms etc. A huge thank you to the Animation Team (Koko, Raliy and Mimi) for helping to make my holiday such an enjoyable time - they were always there with a smile and provided excellent entertainment throughout the day and night. Thanks again, you three really are stars. See you all in 2012

  • Stayed September 2011, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank Caroline H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Marina Grand Beach

Property: Marina Grand Beach
Address: Golden Sands, Golden Sands 9007, Bulgaria
Location: Bulgaria > Varna Province > Golden Sands
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#6 Family Hotel in Golden Sands
#8 Luxury Hotel in Golden Sands
#8 Best Value Hotel in Golden Sands
#10 Spa Hotel in Golden Sands
Price Range (Based on Average Rates): $
Hotel Class:4 star — Marina Grand Beach 4*
Number of rooms: 234
Official Description (provided by the hotel):
Marina Grand Beach is a 4-stars hotel situated in the lively southern part of the resort, only 30 m away from the golden sandy beach, hotel offers a perfect combination of calm atmosphere, excellent service and lots of opportunities for summer fun and relaxation.All spacious double rooms and apartments, most of which overlooking the sea, are comfortably furnished with Italian furniture, balcony, telephone, air conditioning, mini bar, cable TV, safety deposit box, bath, bathrobe and hairdryer.Enjoy your drinks in the unique atmosphere of the lobby bar, mezzanine bar with a terrace, pastry shop and pool bar. See the most beautiful view in the resort while you try the exotic cocktails in the sky bar. Our professional team will be always at your service to provide warm hospitality, good cuisine and high spirits together with lots of unforgettable moments. ... more   less 
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Also Known As:
Marina Grand Beach Hotel Golden Sands
Marina Grand Beach Golden Sands, Bulgaria - Varna Province

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