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All reviews pool bar rooms are clean very nice hotel tasty food gym sea bulgaria receptionist variation balconies
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Reviewed July 13, 2018 via mobile

We had a problem with our room and when we asked the manager, Nada, to change it, she was more than helpful and gave us a very good room with a nice view.. all the staff are helpful as well. The hotel is quite big and in the center of the sea resort..

Date of stay: July 2018
Trip type: Traveled with family
Thank torbeyc
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Nada E, Guest Relations Manager at Hotel Shipka, responded to this reviewResponded July 18, 2018

Dear Torbey C,

Thank you for taking the time to write this review.

My team and I are here to help our guest whatever their wish is and I am happy to hear that my actions have let to a better stay for you and your friends.
Hope that the rest of your holiday with us would be joyful.

Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 5, 2018 via mobile

Personally I think the location was so good and the ups are by far winner of the downs.....first of all I should say that its my sight of view and we were staying at the second floor of this hotel.....honestly we were a little touched by the facilities of the room when we arrived and i think the owner could disburse a little more but after that we meet a great wise kind and helpful manager called NADA that really swept away the notion of the flaw..the housekeepers cleaned our room quickly as the time we put the sign on the door and were changing all think that should be like towels and so.... I was upset to read some comments on tardiness of cleanning and should know that housekeepers job is hard and they are hardworkers and i think that the rule of thumb was to give a light tip ...the breakfast was normal .....and we werent for lunch and dinner at hotel to judge.....they had two pools and a bar also...make it short I will choose it the second time.....

Date of stay: July 2018
Trip type: Traveled with friends
2  Thank _V3971MJ
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Nada E, Guest Relations Manager at Hotel Shipka, responded to this reviewResponded July 18, 2018

Dear Guest,

Thank you for taking the time to write this review.

My staff and I do our best to meet and exceed the needs of your guests, so I am so greatful when it is appreciated.
I am pleased taht you have enjoyed the breakfast as it has a good variety of dishes. Also glad taht my actions have let to a better holiday for you.
I will pass your kind words to the housekeeping department and I will take your remarks and pass it to the owners.

I hope that you had a memorable holiday here with and and hope you see you again in near future!

Best wishes

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 4, 2018 via mobile

As the title says book else where.. There are much better hotels in Golden sands closer to the beach and where the staff will at least smile and enjoy having you there. This place does not do that and has not got the personal touch with there guests that they should. The canteen because thats what it is as no restaurant feel what's so ever and staff do not even smile or greet you.
The life gaurd is arrogant and understands little english.
The two men that own the place sit at the small bar drinking!!
Seriously though do not book here if your looking for a great holiday because you will not get it.

Date of stay: June 2018
Trip type: Traveled solo
4  Thank shicitycity
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Nada E, Guest Relations Manager at Hotel Shipka, responded to this reviewResponded July 5, 2018

Dear shicitycity,

I am sorry to hear that you did not find what you were looking into a holiday with us.
Every person and guest has its preferences and tastes.
We do our best to meet the expectations of our guests and walk the extra mile for them.

Please accept my apologies if the staff at the restaurant have seemed unfriendly to you. I can asure you that all of the people who work at the hotel are cheerful and happy to be serving you. Maybe you caught a moment of pressure for the personnel and you were left with such impressions.

The staff at our hotel is trained to be always available to any requests and if you have had any, you should have reached reception and myself.

In regards to the life-guard, he is a very calm man, maybe it appeared so to you as every staff member has level of English so that they can communicate to their competence.

In accordance to the owners of the hotel - I cannot tell if you are sure who they are and not pointing random guests, but at the end of the day everyone has their right to enjoy a sunny day.

Regards

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Reviewed July 3, 2018

it was good...staff were nice and helpful but rooms dont have enough facilities
it was 4star hotel ,the breakfast was normal....some services were expensive but out of hotel was cheaper,,,it was convenient to places and beaches ....wifi was terrible

Date of stay: June 2018
  • Trip type: Traveled with friends
    • Value
    • Sleep Quality
    • Service
4  Thank goodfeelingir
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Nada E, Guest Relations Manager at Hotel Shipka, responded to this reviewResponded July 5, 2018

Dear danyway11,

Thank you for the time to write this review.

I am happy to hear that you have enjoyed your stay with us and I hope your holiday was joyfull and you will consider coming back in the near future.
Our rooms do comply to the mandatory standards of a summer 4star hotel.
Every other year we as a hotel have an inspection to supervise if we still respond to the category given.
We are open for suggestion for improvements, so please do not hesitate to write us directly what would you like to see more in the rooms.

Regards

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Reviewed June 30, 2018 via mobile

We have some complaints about the room and we talked with the young manager who was a young girl and helped us so much.....and we we were deeply thankful of her help....and kindness....also the receptionist was helpful so....

Date of stay: June 2018
Trip type: Traveled with friends
1  Thank Amir R
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Nada E, Guest Relations Manager at Hotel Shipka, responded to this reviewResponded July 2, 2018

Dear Amir,

Thank you for your review.

The guest is our priority at Hotel Shipka. We strive as a team to meet and exceed the guests expectations and whenever needed to help.
We believe that every situation have a solution.

Thank you for choosing us for your holiday and we hope to see you again.

Enjoy the rest of your stay !

Best wishes

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