We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“4 stars hotel ? That is a lie. Maybe 2+ for the room and almost 2 for the food.”
Review of Hotel Elena

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Hotel Elena
Ranked #92 of 110 Hotels in Golden Sands
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“4 stars hotel ? That is a lie. Maybe 2+ for the room and almost 2 for the food.”
Reviewed June 19, 2011

Bad repetitive food. I have never been to a 3 stars hotel that was so bad as this "4 stars". Run !!!!!!.... Away!

  • Stayed June 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Dozerul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

98 reviews from our community

Traveler rating
    15
    21
    19
    11
    32
See reviews for
39
23
2
Business
0
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • Czech first
  • Danish first
  • English first
  • German first
  • Italian first
  • Polish first
  • Russian first
  • Any
English first
Wolverhampton
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 2, 2010

Myself, husband and 2 children aged 12 & 10 have just returned from this hotel and the ONLY good side is that the rooms are clean!!! That is it. On arrival we only had 2 beds in the family room for 4 and it was clearly not understood that we needed 4. After speaking to several members of non english speaking staff we were eventually given a sofa bed to sleep the children. The food is not fit for dogs with chips being the healthiest option (thats if you can fight your way past all the Romanians and Russians to get to it) but belive me its inedible even if you do. The staff in general are very rude especially to the english guests of with there were only 3 families us included. The entertainment is non existent and children are most definately not catered for at all. The dining area is unhygienic with cutlery being wiped over and left on tables for the next guest to use. The poolside snack bar is actually a fridge which again once snacks are bought out you have a fight on your hands to get.
We have travelled to various continents for holidays and have been back to Bulgaria several times now and this hotel is by far the worst we have ever experienced, we would not recommend this hotel to anyone who has a mediocum of decency about them.

  • Stayed August 2010
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank CrazyLot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Golden Sands hotels

Edinburgh, United Kingdom
Level 3 Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 29, 2010

The Good: The Beach, Eating and Entertainment in the town (fairly adult orientated), Weather. Hotel Rooms, efficiency of AC, cleanliness of pool and hotel.

The Bad
Hotel food, no area for entertainment and a poor programme, Heavy smoking inside the hotel except dining area, all medical attention must be paid up front in cash, the Doctor does not accept credit/debit cards.
The low standard of food and lack of entertainment hammers the VFM and compares more to a 2* in this respect. The Hotel itself by contrast is fairly good. .

The awful
Balkan and Russian guests are the most arrogant and rude people I have ever shared a holday resport with especially amonst the middle aged people (my own age group) who treated staff with contempt. Little wonder you may read other reviews that describe the staff as miserable - it's easy to see why. This cultural attitude flaw has put me off ever returning to this region for a holiday.
To end on a positive note, 3 of the Bar Staff rose above the rudness of the guests and managed to show a professional and happy face - it was good to see.

  • Stayed August 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Meldrew54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nottingham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 29, 2010

My young family and I stayed at this hotel in the last 2 weeks of August 2010 and the weather was stunning, the pool was nice and the cocktails were lovely... that's pretty much all of the positives for the hotel!!
The food was a disgrace and even the staff commented that there had been countless complaints and the hotel refuse to do anything about it... Thankfully there are many nice places to eat out close by and it's quite cheap so we ate out a lot after coping with the disgusting hotel food for the first few days. We met some people that were ill during their stay and the private doctors that come in refuse to acknowledge the European health card or insurance documents and insist on cash only payments and it's very expensive. My daughter was ill on the last day, but thankfully not so bad that she needed to see the doctor!
The room was average, however the shower had a rusty toiletries holder and the bottom of the shower curtain was mouldy. The cleaning service was hit and miss and the towels were in short supply.
The entertainments staff were friendly, but the actual entertainment itself was either non-existant or terrible... There was no actual entertainment area and they tended to use the area next to the pool at night, meaving the only seating was on the sun loungers right next to the water - not ideal with children, hence another reason to go out in the evenings!!!
I took my gym kit with a view to using their gym, however there were 2 isolated old exercise bikes and a set of weights, so I wouldn't bother packing your trainers...
The small shop in the hotel never gives correct change and over charges every single time you go in, with no apology when corrected - in fact they even tell you they don't have the correct coins and refuse to give you the correct change at times!!!
Another family we met had jewellery stolen from their room with no evidence of a break-in, meaning it was probably the staff - I would advise hiring the safety box in the room - around £25 for 2 weeks.
There are 1 or 2 friendly staff, but on the whole they're quite rude and treat the British very differently to the other quests (which might explain why there were so few English staying at the hotel!!!)
The local area is set up in a strange way, with sex shops attached to childrens attractions and promotions staff hassling you everywhere you go which is expected in this kind of resort, however they are quite rude and agressive if you say no to things and my husband was approached by the promotions people to go to the sex shops whilst holding the hand of our 5 year old daughter??!!
The beach is beautiful, very busy as it was peak season and it's around £14 for 2 sun loungers and a parasol for the day.
We were very lucky that we are laid back, met some fantastic people and laughed it off, or this could have been a complete disaster of a holiday!! I have never complained about a holiday in my life, however I viewed this site before I went and I feel so strongly about it I think I'm doing the right thing by letting people know the truth about this hotel. If you have already booked I would advise trying to change hotel and if you haven't booked I would recommend Varna instead of Golden Sands. I would not recommend this hotel to anyone!!!

  • Stayed August 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jules-in-WB-Nott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wales
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 11, 2010

Arrived on a saturday night after a 3 hour bus ride from bougras not a wise idea fly into varna but got they great room pleasant people great food and a surperb swimming pool. A little walk to the beach and a great view from our room out to the black sea. The holiday was great no need to worry about changing or taking monry with you in the hotel complex, all inclusive the drinks and food were free and the food was great. The staff had a good understanding of english and were very helpful. The Animation team were extremely good entaining us thoughout the day with morning gymnastic to darts. A very good holiday and is planning to go back next year.

  • Stayed June 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank takeabreak000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southern England
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 7, 2010

This hotel has received mixed reviews and as a result we were not sure what to expect. We should not have worried as we found the hotel to be everything that we wanted, the staff were friendly, helpful and efficient. The hotel was very clean as were all facilities. The food was generally acceptable but you may wish to give the cooked breakfast a miss as it wasn't good. There is a wide range of buffet style food on offer but it was sometimes repetative, we still had a good lunch and evening meal despite this. The location of the hotel to the resort centre and beach was only a 5 minute walk although we were regularly asked to go into restaurants by people on the street touting for business. All in all we had an excellent holiday and enjoyed the excursions and water park that is only 10 minutes away.

  • Stayed June 2010
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank admo1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ploiesti, Romania
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 9, 2010

I`ve stayed there for 3 days and everything was terrible! The room, food, staff...everything! Avoid this hotel as much as you can!

  • Stayed May 2010
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Hellenn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Golden Sands
0.1 mi away
Hotel Royal
Hotel Royal
#60 of 110 in Golden Sands
98 reviews
1.3 mi away
Luna Hotel
Luna Hotel
#50 of 110 in Golden Sands
164 reviews
7.6 mi away
Joya Park Complex
Joya Park Complex
#20 of 51 in Varna
14 reviews
Show Prices
Show Prices
Show Prices
0.7 mi away
Central Hotel
Central Hotel
#58 of 110 in Golden Sands
49 reviews
0.2 mi away
Atlas Hotel
Atlas Hotel
#16 of 110 in Golden Sands
162 reviews
0.8 mi away
Paradise Green Park Hotel & Apartments
Paradise Green Park Hotel & Apar...
#31 of 110 in Golden Sands
38 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Elena? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Elena

Property: Hotel Elena
Address: Resort Zlatni Piassatsi, Golden Sands 9007, Bulgaria
Location: Bulgaria > Varna Province > Golden Sands
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Swimming Pool
Hotel Style:
#45 Luxury Hotel in Golden Sands
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Elena 4*
Number of rooms: 193
Reservation Options:
TripAdvisor is proud to partner with TripOnline SA, Priceline, Booking.com, Agoda and HostelWorld so you can book your Hotel Elena reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Elena Hotel Golden Sands
Hotel Elena Golden Sands, Bulgaria - Varna Province

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing