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“Fantastic hotel”

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Melia Grand Hermitage
Ranked #5 of 110 Hotels in Golden Sands
Hove, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Fantastic hotel”
Reviewed June 14, 2013 via mobile

I would like to thank all the staff at melia grand hermitage i found everyone to be friendly and very welcoming and i would recommend this hotel to all my friends in future.
And the animation team are very talented.
Wayne brighton

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank quantumofsolace_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
qualityhermitage, Quality Manager at Melia Grand Hermitage, responded to this review, June 27, 2013
Dear Mrs Brighton,
We are very happy to know that you thoroughly enjoyed your holiday. On behalf of the whole team in Melia Grand Hermitage, I would like to thank you for these nice words. We hope you will give us the opportunity to welcome you again in the future.
With best wishes,
Temenuga Hachikyan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,192 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (200)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Hebrew first
  • Hungarian first
  • Italian first
  • Norwegian first
  • Polish first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Sofia Region, Bulgaria
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed June 11, 2013 via mobile

My best vacation, all in one.... Would go there again and again.....:)
Thank YOU to Melia. I was there twice at the level ..... The rooms are very comfortable, the service is kind and fast, the food is very good, every day different menu..
At outdoor all is comfortable, pool, garden, restaurant, bar...:))))) Ahhhh THE SPA..:))
Really I like everything.....
Been in many places all over the world, but I am so happy I found very good place in my country.

Best regards,
Daniela Tonova

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank 65Dani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
qualityhermitage, Quality Manager at Melia Grand Hermitage, responded to this review, June 15, 2013
Dear Guest,
We are happy to find out that you thoroughly enjoyed your stay at Melia Grand Hermitage. We are always devoted to our customer satisfaction. We strive to provide best possible experiences to our guests. We look forward to welcoming you again in the future.
With best wishes,
Temenuga Hachikyan
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 9, 2013

I have never been to a better hotel before. Everything in the hotel was even more than perfect. The room where we stayed was part of The Level program and it was really awesome. But the best thing in this hotel is the staff, they were extremely kind and always smiling. I would definitely choose this hotel for our next vacation

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Sorana20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
qualityhermitage, Quality Manager at Melia Grand Hermitage, responded to this review, June 15, 2013
Dear guests,
Thank you for taking time and writing on Tripadvisor. On behalf of the whole team in Melia Grand Hermitage we would like to thank you for the nice words. We will continue with providing great services and experiences to our guests. We hope you will give us the opportunity to welcome you back in the near future.
Kind regards,
Temenuga Hachikyan
Quality Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Helsinki, Finland
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed June 9, 2013

We spent a nice week in Melia Gran Hermitage. Beautiful and comfortable rooms and elegant lobby. And the best thing: helpful, polite and always smiling staff at front desk and everywhere. Enough entertainment on evenings. There were a small fridge and safety box in the room and the only thing we missed was a coffeemaker.
Negative: Every morning at breakfast we were surrounded by thiefs. Ladies (russian?) with their XL-size handbags emptied the buffet into their bags! It is understandable if you are full and you once take an apple to your room but taking every morning 10 apples, half dozen ham&cheese sandwiches and marmelades&croissants etc made us feel stypid: We pay their lunch and dinner! These arrogant people also made us feel unsafe: If they steal from hotel they would steal from us too as soon as they get an opportunity. If you can afford 5-star hotel, you must be able to buy your own food like the rest of us do. The hotel management must be aware of this and should do something for these thiefs as they ruin the hotel in many ways, sooner or later.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Helena P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
qualityhermitage, Quality Manager at Melia Grand Hermitage, responded to this review, June 15, 2013
Thank you very much for investing of your time and sharing your opinion on Tripadvisor for your stay in Melia Grand Hermitage. We are very happy that you enjoyed your stay. Regarding the issue with the other guests taking food, we have got signs int he restaurant and we kindly ask customers not to take food from the restaurant, but it is difficult and we cannot phisically prevent it. We can assure you that the environment in the hotel is absolutely safe.
Kind regards,
Temenuga Hachikyan
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Copenhagen, Denmark
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed June 7, 2013

I have stayed in this hotel few times, and it is really nice. Great interior, nice location and really good service. The swimming pool is kept clean and its a great place to relax. The spa was nice too. I highly recommend it.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Ted Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
qualityhermitage, Quality Manager at Melia Grand Hermitage, responded to this review, June 10, 2013
Dear Guest,
Thank you for sharing your thoughts about Melia Grand Hermitage on Tripadvisor. We are constantly working hard in order to provide our customers with excellent experiences. On behalf of the whole team I would like to thank you for choosing us for your holiday.
We hope to welcome you again in Melia Grand Hermitage in the near future and offer you again a memorable stay.
With best wishes,
Temenuga Hachikyan
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
truro
Level 5 Contributor
51 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed June 6, 2013

Had 2 week stay in this hotel, room was big and very clean,All staff are very friendly and helpful lovely pool area, snack bar not so good food was cold and expensive, Drinks in plastic cups when sitting at bar not good does not taste the same.Music loud around pool in mornings which was a bit off putting for us,as we like to sit on balcony in morning but not when music so load. Missed tea facilities in room, but had a great 2 weeks, Anyone wanting a nice meal go to Parmeys or La belena which are at bottom of pathway from hotel both nice friendly and good value Bulgaria is a beautiful country our first time and will not be our last. The Black sea is freezing but lovely you can lie on sunbed on beach and watch the dolphins if your lucky like we were We did the B@B option so can't comment on food but breakfast had plenty of choice

Room Tip: Rooms on Southside are quieter
See more room tips
  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank BrendaTruro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
qualityhermitage, Quality Manager at Melia Grand Hermitage, responded to this review, June 10, 2013
Dear Guests,
Thank you for sharing your impressions of your stay in Melia Grand Hermitage on Tripadvisor. It is important to know what our customers’ views of the hotel are. The music by the pool is kept at certain level in order to be enjoyable for everyone and at the same time to keep in mind the other customers and not to disturb them. Regarding the plastic cups around the bars I would like to inform you that this is done because of safety reasons. It is not allowed to be used any glassware products around the pool,and this is where actually the bars are situated. Indeed we don’t offer tea and coffee facilities in the rooms, but on the disposal to the customers is the 24h room service.
Kind regards,

Temenuga Hachikyan
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sofia, Bulgaria
Level 5 Contributor
56 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed June 5, 2013

It is a very big and nice hotel.The rooms are big and very clean!the hotel has a nice outdoor swimming pool with a sea view,excellent facilities for conferences! Staff is friendly and very kind!the only thing which confused me was the system of getting a towel for the beach,it is too complicated!

  • Stayed May 2013
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank angela97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
qualityhermitage, Quality Manager at Melia Grand Hermitage, responded to this review, June 10, 2013
Dear Guest,
We are very pleased that you enjoyed your stay at Melia Grand Hermitage. On behalf of all the team members we would like to thank you for sharing your impressions on Tripadvisor. As a way of keeping high standards and provide best services we have implemented several procedures in all of the departments in the hotel. One of these procedures is the towel system that we have put into practise. This is because in that way there is a clear method that all the guests follow and also take into consideration the responsibility for the towels.
Kind regards,
Temenuga Hachikyan
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Melia Grand Hermitage

Property: Melia Grand Hermitage
Address: 1 Grand Hermitage Alley, Golden Sands 9007, Bulgaria
Phone Number:
Location: Bulgaria > Varna Province > Golden Sands
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Golden Sands
#5 Luxury Hotel in Golden Sands
#5 Spa Hotel in Golden Sands
#7 Family Hotel in Golden Sands
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Melia Grand Hermitage 5*
Number of rooms: 727
Official Description (provided by the hotel):
Imagine a place with a unique atmosphere and service where you can relax and enjoy the serenity, the sun and the sea... Imagine a place that will exceed your expectations... Located on a quiet hill and surrounded by a green park, this exquisite luxury hotel offers the tranquility you are longing for. The 5-star resort welcomes you with stylish atmosphere, quality service and refined cuisine. Lounge on the sunniest balconies, relax in the SPA centre or have fun on the beach with the water sports available. Indulge your senses in the 5-star YHI SPA Centre: exclusive high quality massages, therapies and procedures offer a chance to get away from the stress and enjoy the serenity of your vacations. ... more   less 
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Also Known As:
Melia Grand Hermitage Hotel Golden Sands
Melia Golden Sands
Melia Hotel Grand Hermitage
Melia Grand Hermitage Golden Sands, Bulgaria - Varna Province

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