We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Never again”
Review of Helios Spa

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Helios Spa
Ranked #97 of 110 Hotels in Golden Sands
Ashkelon, Israel
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
“Never again”
Reviewed June 18, 2012

Poor service, unclean, bad food, dirty rooms,
Try to learn from our experience & don't use this hotel.

Room Tip: Try in another hotel
See more room tips
  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Zvi R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

156 reviews from our community

Traveler rating
    18
    34
    32
    19
    53
See reviews for
56
39
5
2
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Polish first
  • Russian first
  • Slovak first
  • Any
English first
London, United Kingdom
Level 6 Contributor
178 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed May 28, 2012

I checked in last night after reading the reviews, and my god were they wrong, there is no WOW factor, it is a dump, it is a 1 star at its best and that is only because it has a pool. The rooms are so old, the bed they gave my child to sleep on was full of mold,,,,,,
The food, baked beans was served as a cake my dog would turn away from it.
To make matters worse it is raining and there is nothing to do in the hotel, nothing...........
We have no moved to the hotel next door at our cost and so far so good, please save your money do not come here.

  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank dannytamimaya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Golden Sands hotels

Coventry, United Kingdom
Level 5 Contributor
70 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed January 12, 2012

when we arrived at this hotel after a long journey on the plane,we could not believe our eyes WOW just WOW we stepped off the taxi into a beautiful hotel, wonderful atmosphere, and very helpful staff,5 minute walk to the beach, which was gold and sandy (hence the name)
The facilites were also brilliant whilst we were out and about the hotel, there was a chance to play archery (may have changed) and the spa was luxurious, the pool was just the right temperature and the sauna and steam room were also fine, the bedrooms were very spacous with scenic views.
AMAZINGGG!!!

  • Stayed May 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank NewYork1996
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 26, 2011

We found the staff really helpfull and could not do enough for you the enterment team were really good the Helios (act) song is a must see
The Safari jeep and boat trip is a must for all ages

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank 4Ollie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle-under-Lyme, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 13, 2011

Myself, husband and son spent two weeks at the Helios Spa resort and although the food could have been better our holiday was fab, the ANIMATION TEAM worked so hard to ensure that we had a fantastic time every day, they are all so friendly, speak wonderful English and make sure that everyone feels included in all the activities. They never seem to stop and always have a friendly smile even when they are not working. The daily activities were varied and great fun from darts, water polo, football, keep fit and general fun games by the pool, everyone was encouraged to join in the fun and both children and adults were well catered for. Great Holiday thanks guys !!!!!!

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank j4ckysmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mechelen, Belgium
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 13, 2011

Hotel didn't really deserve 5 stars because of some renovations but prise/quality it did fit our expectations.
There was a lot of animation to occupie us during day (and night...) The team was great, very open, joyfull and trying to give us the best holiday ever! They were always open for new things. Thanks Mimi, Nana, Petko, Dani, Irina and Miro for this fantastic holiday!!

Stayed September 2010, traveled as a couple
Helpful?
1 Thank Basketster5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bucharest, Romania
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed July 10, 2011

Hi everybody! I've stayed at this hotel for 7 nights / all inclusive at the begining of July 2011 and I won't go there again not even for free. We were 3 families with children and from the very begining the guy in charge with the parking ( it was supposed to be free ) told us everything was full and sugested us to park our cars near the hotel, to a private parking, for 10 leva/day/car. We finally found by ourselves some places for the cars in their parking area, but after checking every space possible.
After they carried us the luggage to the rooms we went to the restaurant ( only one, by the way !!!Poseidon !) after lunch time ( 2.45pm) looking for some snacks. They had only some poor sandwiches ( salami and butter ), cookies, juices, tea and coffee and they were bringing every day the same things between lunch and dinner. We asked for white wine and the barman told us we have to pay for it ( also it was bulgarian ).After we spoke with his chief he brought us white wine with ice.
I was hopping that they will change some day the breakfast but I was wrong : every morning the same food - eggs, eggs, eggs cooked in different ways, bacon, cheep ham, pressed cheese, cereals, cold milk and yougourt.
I do not want to remember lunch and dinner, when they were bringing food from the meal before or worst - from the day before, insuficiently,no diversity at all ! There were a few times when I didn't have from where to choose some healty food for my child ( 3 years old ).
The water in both outside pools was very cold, hopefully everything was fine with the indoor pool, with heated water.
The animation team was.....awfull. Music only from time to time, we were listenting to fine music from the hotel next to us.
The cleaning in the room after 2pm or 3pm, and they did not change the towels every day as it was supossed to be. The bathroom was not cleaned properly.
And let's not forget about the private beach : you have to pay 10 leva/room to have acces there. In this amount you have transfer by minibus, 2 sunbeds and 1 umbrella. The private beach is located very far from the hotel, and the opening hours are 9am - 6pm. Very quite and no fun at all.
4 star hotel ???!! maybe in their dreams !
if you want a fine holiday with your children my advise is to chose another hotel, with better services and smiling personnel.
Never again !

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
8 Thank Dana1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Golden Sands
0.0 mi away
DoubleTree by Hilton Varna - Golden Sands
8.4 mi away
Bellevue
Bellevue
#36 of 51 in Varna
5 reviews
7.6 mi away
Joya Park Complex
Joya Park Complex
#19 of 51 in Varna
13 reviews
Show Prices
Show Prices
Show Prices
0.1 mi away
Hotel Royal
Hotel Royal
#59 of 110 in Golden Sands
97 reviews
1.2 mi away
Vezhen Hotel
Vezhen Hotel
#67 of 110 in Golden Sands
17 reviews
0.1 mi away
Atlas Hotel
Atlas Hotel
#19 of 110 in Golden Sands
162 reviews
Show Prices
Show Prices
Show Prices

Been to Helios Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Helios Spa

Property: Helios Spa
Address: Golden Sands, Golden Sands 9007, Bulgaria
Location: Bulgaria > Varna Province > Golden Sands
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Top resorts Hotel in Golden Sands
#44 Spa Hotel in Golden Sands
#46 Luxury Hotel in Golden Sands
Price Range (Based on Average Rates): $
Hotel Class:4 star — Helios Spa 4*
Number of rooms: 204
Official Description (provided by the hotel):
The construction of this remarkable architectural complex located in the ancient forest of the unique Golden Sands natural park, which includes the recently launched DoubleTree by Hilton Varna - Golden Sands, was fully completed in 2004. Helios Spa offers 204 double and family rooms, and suites, gardens and swimming pools, gym and entertainment facilities. Dining in the relaxed and stylish atmosphere of Poseidon Restaurant, offering a rich variety of delicious meals; having a chat over a hot cup of coffee or refreshing freshly squeezed orange juice at Artemis Juice and Lobby Bar; taking a walk in the pleasant surroundings of the Japanese Garden; or enjoying our daily sports and animation activities and evening shows. This 4-star hotel complex, located on the Bulgarian Black Sea coast, boasts with one of the largest and most exquisite spas for rejuvenation and recovery, providing unique opportunities to its guests and visitors to relax and unwind. Aphrodite Beauty Spa & Health Clinic was named after the Goddess of Beauty, Love and the Sea. Some of the attractions nearby include the ancient Aladzha Monastery and the Aquapolis water park, as well as the 4-km long sandy beach strip and shopping. Aphrodite Beauty Spa covers an area of 2,300 m2 (25,000 sq.Ft), with 35 luxurious individual treatment rooms, equipped with light and sound system, for facial and body massage, aesthetic therapies, and treatments. The Spa philosophy is fundamental to human life - to establish the basis of healthy living through the implementation of individual programs, in the quest for a balanced lifestyle. Balancing mind and body creates a new state of mental and physical health, beauty and self-esteem. A highly qualified and devoted team of experts helps every one of our guests to discover the formula of well-being and vitality - to embark on their own unique journey of living in harmony. With its state-of-the-art equipment, therapies and variety of unique and luxurious treatments on offer, Aphrodite Beauty Spa & Health Clinic is professional, innovative, creative, and committed to the well-being of our guests. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Travelocity, Orbitz, Cancelon, TripOnline SA, Hotwire, Evoline ltd, Priceline, Cheap Tickets, Agoda and HotelQuickly so you can book your Helios Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Helios Hotel Golden Sands
Helios Resort Golden Sands
Helios Spa Golden Sands, Bulgaria - Varna Province

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing