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“It is not Turkey”
Review of Riviera Beach

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Riviera Beach
Ranked #13 of 110 Hotels in Golden Sands
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“It is not Turkey”
Reviewed June 27, 2014

In 2013 summer we went to Riveira Beach.Everything is OK,service is good,beach is clean,but it is not look like turkish hotels.If Bulgarian will be a little beat hard-word everything will be Perfect.I shall return to Riveira in this summer

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Ar S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riviera H, Manager at Riviera Beach, responded to this review, June 28, 2014
Dear Ar S,

Thank you for your opnion. hope to see you agian with us at Riviera Holiday club for summer 2014,

Wishing you sunny summer,
Valia Valcheva
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180 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Russian first
  • Any
English first
Helsinki, Finland
Level 5 Contributor
69 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed June 4, 2014

I visited Golden Beach because of a congress held in the Riviera Beach hotel. In late May I did not even think to go swimming, but I saw others doing it. The beach looked great and the pool was big.

My room was simple, spacious and the bathroom was ok, enough water pressure and hot water. The room was very clean but my balcony was not cleaned. There were about 40 TV channels, but BBC news and Russia Today were the only channels in English. Some on the local channels did occasionally show old American series with the original soundtrack.

There were only two lifts for the whole hotel. The lifts were originally accepted for six persons, but in the ground for there was A4 sign saying there should be max 4 persons.

I had buffet breakfast and lunch and these were disappointing. Very simple and tasteless institutional type food, something like my school food years ago. There was also an a la carte restaurant I tried once. It was not any better, the staff were untrained, could not really speak English and did not know if I can add the dinner to my room charge or not, one waitress said no but the next one said it was ok. There was an exception, the young barman was very helpful.

The hotel seems to prefer all inclusive guests. In the evenings the lobby was full of German pensioners enjoying free alcohol and playing cards. There was no other bar or pub. Luckily there are many other restaurants (from which many are playing too loud music) 10 minutes’ walk away serving better food.

Overall the hotel is far from a five stars hotel it claims to be, three stars would be correct. This is mainly because of the food service. The rooms need only a little work to be at four star level.

Finally. When it was time to go to the airport the hotel orders me a taxi. At the airport the meter showed 25 lev, but the driver wanted to have 50 lev. He said there was a sign in the reception saying that the airport taxi does cost 50 lev. I do not remember seeing any signs of that kind.

  • Stayed May 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank 978Jule31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riviera H, Manager at Riviera Beach, responded to this review, June 27, 2014
Dear 978Jule31,


Thank you fr being our guest at Riviera Beach hotel. We highly appreciate your ideas and opinion about the hotel.
Guest satisfaction is our number one goal and there is nothing better than achieving that!

For summer 2014 we renovated the rooms. We changed the Tv's in the rooms as well. We have more then 150 TV channels. Maybe something with the TV settinsg went wrong as you couldn't benefot all teh TV channels. We took measures on your note and provide information in each room with short explanations how to benefot all teh 150 TV channels.

During your stay the weather was windy. Maybe this is the reason that you left with the impression that the balcony is not being cleaned. We took measure on it ad the chamber mades are double checking all balconies in windy weather.

We are havng different nationalities in teh resort with different meal preferences. We are doing our best to satisfy the meal taste of all guests.
we have chef waiters in all our a-la-cart restaurants that are always ready to discuss with you the meal or the option to put your bill on the room.

Riviera Holiday club is a familly resort having pensioniers and business travelers in april, May, June, September and October and families with kids in July and August. We are doing our best to have both pensioniers and conference participants happy. For the retired people we organise game at on of the lobbies of the hotel. For conference events we are trying to offer different night amusements such as get together dinners, cocktails or to offer them the night live of Golden sands resort that is 5min walking from Riviera Holiday club.

Riviera Holiday club has Tourist office information where is secure to order transfer to the airport or buy excursions or hotel accommodation for the hotels within the resort. This is how we are doing our best to have controle on the provided services by us. we can not be responsible for taxi services provided from another company.


Looking forward to meeting you again at Riviera Holiday club,

Best regards
Valia Valcheva
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Level 3 Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 24, 2013 via mobile

Beginning of Sept we didn't expect it to be closing down around us. Staff only had a week left and it showed they just weren't interested in us four Brits. It was geared for German and eastern Europeans. When they ran out of food it wasn't replaced. I could go on about our first holiday from hell. I'll leave it saying don't go end of season. We met others who had been in June and loved it so much they'd booked up again with regret.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Dot E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riviera H, Manager at Riviera Beach, responded to this review, January 11, 2014
Dear DottyDotty20,

Thank you for your opinion.

As you mentionned, we have international guests and our staff do not treat people differently depending of their nationality.

We took into consideration your opinion and we are planning to close Riviera Beach at October instead of end September for summer 2014,


Looking forward to meeting you again with us,

Best regards
Riviera Holiday Club
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Level 4 Contributor
47 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed September 23, 2013

Just returned from Riviera beach hotel travelling on A/I basis. Location of hotel is good, just a ten minute stroll to town, although the road was dark and not very attractive. Amenities at hotel were fine. Nice pool although I never saw it cleaned once in a fortnight. On the beach, plenty of sun beds and mattresses, but we're only allowed to change towels once a day, so if you went swimming, you were stuck with wet towels all day. Staff were completely under trained with no customer service or people skills. In fact the majority were rude, miserable and totally unhelpful. The food was disgusting. Presentation was awful and was always cold. The restaraunt and bars continually ran out of coffee and milk, diet coke and tonic (this occurred on 3rd day and was never replenished so I had to buy my own), and the A/I was help yourself to spirits which people on H/B basis did, and drink mainly out of plastic glasses even in the lobby bar because there was not enough proper glasses to use. The animation team were great and were friendly and worked really hard to entertain. The Golden Sands resort is very nice but do not go to this hotel especially in September as it starts to close down and does not give a thought to customer service.

Stayed September 2013, traveled as a couple
Helpful?
5 Thank Eamon O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riviera H, Manager at Riviera Beach, responded to this review, January 11, 2014
Dear Eamon,

Thank you for your opinion and for choosing Riviera Beach for your summer 2013 vacation.

We would like to assure you that all pools in Riviera Holiday club are being cleanned on a daily basis and fit to all hygiene restriction. We believe that we should not clean the pools while our gusts are using them.

We have international clients in the restaurants with different expectations about the food, how hot or warm it is. Therefore we have microwaves in the restaurant for guests willing to hаve warmer food.

Glasses on the bars - we have placed at the lobby bar normal glasses and plastic cups. We believe that people going outside to smoke or prefer to go by the pool, they should use the plastic cups.

We have guests in the hotel on HB plus basis - meaning with drinks included at dinner as well.

Thanking you once again for your opinion and looking forward to meeting you with us,

Best regards
Riviera Holiday club
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Cheshire, UK
Level 5 Contributor
65 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
Reviewed September 21, 2013

Extremely disappointing experience, food and customer service let it down.

Hotel in one of the best locations in the resort. Only 10 min stroll to start of pedestrian prom. Building/grounds/pool and beach area all lovely. Rooms lovely and most all had nice sea views, they were cleaned regularly and well. Shower in the room excellent albeit over a high sided bath.

Food was unimpressive, luke warm at best and service was terrible. Breakfast eggs were to be eaten at your peril. The pre fried ones were either rock hard or raw whites and the scrambled eggs looked like slops. On fish night there was no main course fish after the first hour. On Bulgarian night (featuring meat) again no reasonable quality meat after first diners had finished. Staff very slow to clear and relay tables – we did our own on several occasions. Hot Nescafe drinks from machines were very nice but they also frequently ran out.

The AI option involved local equivalent drinks on the end of the bar and you help yourself – sadly so do others who have not paid the AI supplement. The mixers are from a machine which frequently ran out and for several days there was no diet coke or tonic.
Our mistake was going at season end as it was evident things winding down. We spoke to several couples who were repeat clients and they were amazed how the service had deteriorated in September.
Very few English in this hotel. On at least 2 occasions dining times were changed to accommodate conference candidates, but these notices were not initially posted in English, so we were turned away at the restaurant not realising there was any change/

My advice would be don’t go for anything other than B&B. There are plenty of bars and restaurants in the resort centre.

Room Tip: Anything above floor 2 for good view.
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Travisgud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riviera H, Manager at Riviera Beach, responded to this review, January 11, 2014
Dear Travisgud,

Thank you for your opinion. It will definately help us to improove the service in the restaurant and to pay more attention while having conference groups in the hotel,

Looking forward to having you again as a guest in Riviera Holiday club,

Best regards
Riviera Holiday club
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sunderland, England, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 15, 2013

This was our 2nd visit to Golden Sands - and we decided to stay at the Riviera Beach Hotel - and we are glad we did, we arrived around 15.30pm and we had a nice welcome at reception - we had asked for a quiet room and high floor which we got level 6 riviera 1 building - the room was nice and clean and spacious - great seaview from the balcony, nice big bed and storage.
The hotel is not as modern as some of the new hotels in Golden Sands but that didnt bother us one bit, the beach was fab - we went midday every day and had no problems getting a sun lounger, breakfast, lunch and evening meals were buffet style and always something different everyday, i must admit i did eat far too much cake lol as they were fantastic. evening entertainment was spot on - went to see a few shows put on by the animation team - drinks were great too - i like the fact you have the choice of spirits to which you help yourself too, the hotel was very clean and all staff very friendly - we will be back to this hotel in 2015 as already booked for next year. i cant say a bad word about the place - they supplied us with what we need and this was all part of our great holiday to bulgaria.

Room Tip: Ask for quiet room and high floor - you will be given a room in riviera 1 - with fantastic sea views
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Graham L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riviera H, Manager at Riviera Beach, responded to this review, January 11, 2014
Dear Graham,

Thank you for your opinion and for choosing Riviera Beach hotel for your vacantion next summer.

Hope to meet you in Riviera Holiday club,

Looking forward to hearing again from you,

Best regards
Riviera Holiday club
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
wales
Level 5 Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed September 14, 2013

we ve stayed at the riviera complex many times , so we thought booking the rivieara would be fine.we couldnt have been more mistaken , whilst the hotel has an excellant view and location sadly its staff and food let it down badly, We d booked with booking.com, on an AI basis, on check in we were told by a rather surly receptionist it was onyl b&b I pointed out our receipt, we d had paid for all inclusive, she kept us waiting for more than 10mins, ignoring us most of the time,she than decided we had paid for A/I.we were given our keys and told where our room was. now help with the luggage, and being disabled felt this was very poor service.Our room was adequet and clean, we then asked were the snacks for A/I were. again no help and no snacks,We tried the evening meal, and I wished to god we hadnt, under cooked food, cold, no cutlery could be found, the tables when we did find an empty one was littered with plates and food from previous user.drink in the restaurant on A/I are left by the glass on a table with flies buzzing around them, all in all a waste of money, will we visit again no we wont, theyre are much better hotels in golden sands and less expensive, after visiting the region for nearly 15 yrs I would never recommend this hotel

Room Tip: book some where else
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank lalWales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riviera H, Director of Sales at Riviera Beach, responded to this review, May 10, 2016
Dear Madam,

It has been a long time since you have wrote us your review and while it seems that we have not take initiative to improve, by not replying to you, I can proudly say that it has been long since we have fixed the issues you pointed out. Our hotel is now fully working with only all inclusive, we have a new F&B staff, that provides our guests with the 5 star meal they deserve, we have improved our reception and bell boy staff. I know it has been 3 years since your last stay with us, but in the future if you decide to visit us again, please don't hesitate to contact us directly and we will make sure your stay is memorable in the good sense and you have the vacation of your life time in Bulgaria. Thank you one more time for this review, it helped us and made us go forward.
Kind Regards,
The Management
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Additional Information about Riviera Beach

Property: Riviera Beach
Address: Golden Sands, Golden Sands 9007, Bulgaria
Location: Bulgaria > Varna Province > Golden Sands
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#8 On the Beach Hotel in Golden Sands
#10 Luxury Hotel in Golden Sands
#11 Spa Hotel in Golden Sands
Price Range (Based on Average Rates): $
Hotel Class:5 star — Riviera Beach 5*
Number of rooms: 290
Official Description (provided by the hotel):
The newest and the largest hotel in the resort. Innovations in design and architecture. The hotel has a big conference room with 300 seats. It has a SPA & Wellness centre offering mud healing therapies. With number of international awards for service quality. ... more   less 
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Also Known As:
Riviera Beach Golden Sands, Bulgaria - Varna Province
Riviera Beach Hotel Golden Sands

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