I have just come back from a weeks holiday in Bulgaria, staying in this 2 * hotel in the resort of Golden Sands. I was obviously not expecting luxury, due to it being a 2* allocation on arrival deal, but this hotel (If you can call it that) shocked me.
We got there at night which didn't help, but it was no better in day light. A very dark hotel with hostel type rooms inc. a bathroom with a shower that floods the floor. Room didn’t feel secure and the electrics were coming out of the wall. The only good think about the rooms were the beds- very comfortable. The restaurant down stairs was appalling. We did not eat here, due to the poor food which was cold and had flies milling around. We went to the Riviera Resort next door which did a fantastic breakfast for 9 Levs (just under 4 pounds).The toilet downstairs were also a disgrace.
The reception staff were polite, especially the bell boy Vince. A very nice guy that helped out with anything that needed doing. The bar staff were AWFUL!! VERY rude.
The hotel itself was a health and safety hazard. My friend managed to sprain her ankle on the steps, as they were camouflaged, so you could not see where the step ended and the floor began. Hotel was very badly lit, so a nightmare for people who have bad eyesight. Uneven flooring outside and lots of uneven (unlit at night) steps up to the hotel. Balcony had a barrier that a small child could climb or crawl under and the outside of the hotel had many trip hazards.
We stayed here with Balkan Holidays. DO NOT BOOK WITH THIS COMPANY! This hotel is a 2* Bulgarian hotel and has passed the Bulgarian standards. It is NOT a British 2* rating. The resort of Golden Sands is lovely, so if you plan on going there, go with a British company and get a 3*+ hotel if you can. We had a great holiday, but this hotel, my friend’s injury and the unpleasantness of certain staff put a dampener on the trip.
- Also Known As:
- Chaika Hotel Golden Sands, Bulgaria - Varna Province