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All reviews little repetitive bulgarian restaurant all inclusive drinks menu private beach animation team three bars plenty of sunbeds evening shows cleaned every day white wine lovely hotel first floor rooms are large sun loungers main restaurant great holiday salad
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35 - 40 of 137 reviews
Reviewed August 14, 2015 via mobile

I think this is the best hotel i've ever been in Bulgaria. The hotel is awesome, rooms very very clean and the bathroom is just wow! Very large and super clean. They have some young girls at the reception, they speak english fluently and are very nice and prompts. The restaurant is very large indoor and outdoor-great food, fresh, with various types of salads, international specialities like paella, pollenta and some libanese cookies (the best!)- baklava and some tyny cookies with honey, honey! No sugar! Great place i love it!

Stayed: August 2015
1  Thank Ruxandra A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 2, 2015

Hi guys, long story short: not the RIU Hotel you would expect!
ALL-inclusive system - poor, poor, poor, poor... Food and beverages as lower quality as they come....
WiFi - 5% working...
POOLs - nice but not heated, even the interior pool was cold...
Staff is great!
Rooms are nice. Don't go for the "sea view", you won't see much!

Room Tip: Try to get a lower number room (ex. 402, up to 410) you will get a nice view ;) for no extra cost!
  • Stayed: June 2015, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
4  Thank Tiberiu A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiuHotelsandResorts, Online Reputation Manager at lti Dolce Vita Hotel, responded to this reviewResponded June 12, 2015

Dear guest,

Many thanks for sharing your experience with us. We appreciate the opportunity to respond.

We really appreciate your positive comments about our staff and rooms. The satisfaction of our guests is our number one priority that's why we take so seriously complaints like yours. Please be assured that we have shared your comments with the respective heads of departments involved and actions would be taken to address all your concerns if necessary.

We would be delighted if you would honor us with another opportunity to convince you of our RIU service and quality.

Thank you very much.

Best regards,

Kind Regards,
Riu Dolce Vita
Online Reputation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 19, 2014 via mobile

For one week I was staying with my girlfriend in the hotel, but never again! We were so angry after the holidays that we needed again holidays.
The hotel looks from outside very nice, they have made a beautiful field with flowers and the grass is green. When you enter the hotel the horror begins.....
The reception is nice but the employees are very impolite and you can't trust the chancing desk there! They cheat you there. So don't chance money there go outside.
The bar is nice but the alcohol is a hotel alcohol and the juices and the coffee is out of a machine....the cola isn't sparkling so it tastes very sweet...
There is also a pool bar where you can eat something but don't be very surprised when it doesn't tastes you.
The elevator to the rooms is very slow so you are quicker when you use the stairs. We have waited over 5 minutes in the 6th floor to come downstairs
The room looks nice at the first view but when you look accurately .... The towels are dirty, the glass in the bathroom isn't cleaned, there is dust on the floor, the air conditioning doesn't work without keycard, the bed clothes weren't chanced every day only every 5 the day
One day we have put off the clothes from the bed and made them dirty but the charwoman put them on again dirty..... At the reception they told us that she will chance it but nothing happened...
The good thing is that you an eat all day long but the food isn't very good. There are a lot of food to choose but nothing tastes special, chips, vegetables that aren't cooked enough, no fresh things, the hamburgers are from the freezer just put on black...... The pizza you can't eat , the soups are made by powder, the fruits are not sweet and the sweets are frozen
You must have luck to find something to eat!
Outside in the restaurant it's hot when you eat and inside it smells .... And the music is so loud that you can't understand your neighbor what he's talking to you
The breakfast is not very special, the coffee you can't drink and the eggs aren't good so you don't miss something when you don't go for breakfast
The animation after the dinner is so poor.... First there's a show for the kids and then an animation that you must not see
We were one time there but that's nothing special, just a few people dancing over there and the viewers doesn't clap the hands so one of the animation team started to clap and screamed wow...that's very poor
The public toilets aren't very clan and not always you have luck to get a cabin with toilet paper
Inside it's hot no air conditioning
Good is that there's a shop inside and a very good spa. Try it . The staff in there is polite and you won't be disappointed. All in all this was my third stay there but with the tears we have seen that they have run down the hotel.
The charwomen don't clean the entrance of the hotel
4 days were the sand in the elevator until they've cleaned it
On the glass everywhere were fingerprints from people ...awful
All in all the hotel is good situated but nothing else. You can say its nasty . Go out and make party, eat outside a pizza and go only to sleep and to change clothes in the hotel so you're going to have great holidays:)
And forget about the pool in the hotel all are crying and we can't relax . There is always a show from the animation team and they wanted us to join them ! Never in live. They asked us always and were so pushy...There was no silence. Forget about it.

Stayed: August 2014
8  Thank Traveller1730
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 23, 2014

Nice big rooms, cleaned daily.Modern furniture and very very good mattress - best sleep ever.
Excellent food and the best entertainment group.The interior pool and the fitness room were a big disappointment (lucky we didn't need to use them).
Don't go for the Sea View, unless you want to stay at the last floor (otherwise you won't see anything because of the trees around). The hotel is 5 minutes away from the beach. It has it's own parking space - but with extra cost :(

  • Stayed: August 2013, traveled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank adriaanab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 23, 2014

One of best resorts I've ever seen for this price and UAI. I highly recommend for business, food, leisure, entertainment. Except for long distance to public beach, this hotel has enough resources to make you to stay inside of its area, 3 type of pool, excellent animation team foor social games like darts, boccia, petanque, gun-tir, football, volley, polo,etc.... all day long a variety of food , etc.

Room Tip: Rooms on the north are quieter and can put AC at 20grd.C at 1 level and you feel well all night long.
  • Stayed: June 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Ionut A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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