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“magnificent hotel”

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DoubleTree by Hilton Varna - Golden Sands
Ranked #24 of 110 Hotels in Golden Sands
Reviewed September 24, 2013

We just came back from a splendid stay in Golden Sands. We stayed in the Double Tree and I have to admit that we were pleasantly surprised by the great hospitality and care we were provided with. The hotel has a splendid location, far away from the noisy night clubs. The spa is big and very well maintained. The breakfast could be improved but otherwise everything else was perfect. The hotel beach was also very well maintained and the driver of the shuttle was a very friendly fellow. In overall it was indeed a splendid vacation.

Stayed: September 2013, traveled with family
5  Thank Bertram W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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198 - 204 of 412 reviews

Reviewed September 14, 2013

I booked for 10 days with Neckermann from Belgium to Varna. This Hotel deserves at least 4 start mabye 5. The Staff is friendly and is always there to help you or give you information. The room had a view on the sea and it is one of the most beautiful things you can imagine. It is so good to wake up when the sun enters your room in the morning. On the balcony you take your coffee or thea and you can start the day full of energy. The food is very good and there's a choice for everybody. The saladbar is fresh and look colourfull. The pools are very clean and are inspected everyday. It's only 200 meters to the beach. This hotel is more than ok. For me it was just perfect and next year I will return to the same hotel. Luc Van der Hoeven from Belgium.
PS : also compliments to the Neckermann organisation. Dessy, the girl who works for Neckermann was everyday in the hotel to help the people.... Gold rings on her and the hotel !!!

Room Tip: Select the seaview !!!
  • Stayed: September 2013, traveled solo
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3  Thank LVDH153
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 11, 2013

By US satndards...its a 3 star..bulgaria would be a 4 star.. Old, but clean and service level is very good. Pools very clean, its an all inclusive optional hotel...rooms are old but decent and have sea views and city views...for the price.. A good value...

  • Stayed: September 2013, traveled as a couple
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4  Thank pgblack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nevena_Kitova, Guest Relations Manager at DoubleTree by Hilton Varna - Golden Sands, responded to this reviewResponded October 7, 2013

Dear Reviewer,

We appreciate your comments regarding your stay at the Double Tree by Hilton, Golden Sands. We are sorry to hear that your stay was not as pleasant and we can assure you that your review and constructive feedback will be taken into consideration . I would like to personally apologies for your disappointment and Double Tree Golden Sands will be more than happy to make it up to you and provide you with the great Hilton Hospitality and upgrades in case you choose to stay with us in future.

Thank you for sharing your experience! We look forward to welcome you once again at any time and exceed your expectations.

Best Regards,

Nevena Kitova

Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 11, 2013

I had a vacation there for a week and I really liked this hotel. They offer a great guest experience and very good service. It`s an excellent hotel, very clean, quiet, with a wonderful staff. If you are looking for a place that takes care of all your needs, then head to that hotel.

  • Stayed: August 2013, traveled with family
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5  Thank HristoPeev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nevena_Kitova, Guest Relations Manager at DoubleTree by Hilton Varna - Golden Sands, responded to this reviewResponded October 3, 2013

Dear Reviewer,

We appreciate your comments regarding your stay at the Double Tree by Hilton, Golden Sands. It is always a pleasure to receive positive feedback.


Thank you for sharing your experience! We look forward to welcome you once again at any time and exceed your expectations.

Best Regards,

Nevena Kitova

Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 11, 2013

Inefficient AC, although always on MAX Steam bath not working Outdoor pool very cold, indoor one is heated Parking lot too small No shuttle available for the nearby area, only hourly to the beach No concierge on the premises available No room service after 10 pm We do appreciate the gold members benefits, incl. suite upgrade, free Internet and free breakfast which by the way is better then anywhere in the states...

  • Stayed: September 2013, traveled as a couple
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Review collected in partnership with DoubleTree by Hilton
5  Thank GLVarlakov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 10, 2013

Located in one of the best bulgarian summer resorts, this hotel offers very good facilities not only for relaxing, but for business meetings and other events as well.
The staff is very friendly and always willing to help if you have any questions.
Rooms are well furnished and very comfortable, as well as the cleaning ladies are very careful.
Very nice experience, totally recommend it for any occasion.
Keep up the good work guys!

Room Tip: Top floor room are with very nice views
  • Stayed: September 2013, traveled solo
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5  Thank Panayot V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nevena_Kitova, Guest Relations Manager at DoubleTree by Hilton Varna - Golden Sands, responded to this reviewResponded October 7, 2013

Dear Reviewer,

We appreciate your comments regarding your stay at the Double Tree by Hilton, Golden Sands. It is always a pleasure to receive positive feedback.


Thank you for sharing your experience! We look forward to welcome you once again at any time and exceed your expectations.

Best Regards,

Nevena Kitova

Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 10, 2013

I never write this things. But this time...I must do it because I am angry.
This is by far the wrost hotel I have ever been in. Where should I start?
The food is terrible. Really terrible. You get the same food for break fest, launch and dinner and it tastes like sheet!!! Sheet. Dry and has bad taste. You get plenty of ice cream - I can't see ice cream any more.
The room - where to start? The room is very dark. One lamp didn't work.
The water stops for 3-4 minutes for a couple of times each shower. In other cases they become frozen and the hot water stops. Of course the water stands in the shower and its stinks!!!
They never change towels!!! In our last evening they took the only to wels we had and we couldn't shower!!!
The room is dirty!!! They never clean - and forget about soaps.
The bed is like falling in to the floor!!!
The staff is not nice or polite.
This is a 5 stars hotel and wouldn't deserve 2 stars!!!!

  • Stayed: September 2013, traveled with friends
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7  Thank debra20529
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Varna - Golden Sands

Address: Golden Sands, Golden Sands 9007, Bulgaria
Phone Number:
Location: Bulgaria > Varna Province > Golden Sands
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Best Value Hotel in Golden Sands
#12 On the Beach Hotel in Golden Sands
#17 Luxury Hotel in Golden Sands
#19 Spa Hotel in Golden Sands
Price Range: $40 - $109 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — DoubleTree by Hilton Varna - Golden Sands 5*
Number of rooms: 196
Official Description (provided by the hotel):
DoubleTree by Hilton™ is the hotel that turns travel into a human experience again. It all starts with a warm chocolate chip cookie, a small touch of our warmth and care for each guest; we provide genuine comfort with our Sweet Dreams® sleep experience and highly-experience staff who are dedicated to helping your stay be the very best. Come see us! We’ll always have a cookie with your name on it ready and waiting. ... more   less 
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Also Known As:
Doubletree By Hilton Varna - Golden Sands Hotel Golden Sands
DoubleTree By Hilton Varna - Golden Sands Bulgaria - Varna Province

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